I have had an amazing experience with remass both online and in the store! They do the coolest pre-loved pieces as well as the most beautiful remass designs. All the staff are so lovely also, definite... Toon meer
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Lees wat reviewers zeggen
Bought some clothing bundles from their instagram and have picked up a few bits from their shop and have always had a great experience. The staff are very friendly and they always have a great range o... Toon meer
My 2 daughters have been faithful customers of Remass for years. The owner/ founder , Danielle , that I met personally was so helpful when I ask via IG message if the shop still has any brand Remass... Toon meer
Messaged Remass on Instagram as wanted to know when an item might restock and they managed to find an extra pair in their stock room! They messaged me immediately and then sent the order out that even... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Remass is a London-based, community-driven sustainable fashion brand specialising in 90s and 00s vintage clothing sourced from across the globe, alongside original designs created in-house and handmade in London using end-of-line fabrics. We focus on quality, individuality and conscious style - building a brand centred around our growing community of Remass girls who inspire everything we do. Our pieces are timeless, classic and designed to be worn and loved for years. Shop online worldwide or visit us seven days a week at our Brick Lane store: 202 Brick Lane, London, E1 6SA.
Contactgegevens
54 Wolmer Gardens, Edgware, Middlesex, HA8 8QD, London, Verenigd Koninkrijk
- 07984034293
- support@remass.co.uk
- remass.co.uk
4,6
Uitstekend
135 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Love remass so much
I always love to buy from remass because the clothes are so affordable and such good quality even though most are second hand.I love the whole vintage collection and it’s so rare to find a website with this style of clothing.It comes relatively quickly aswell !
4 juli 2025
Antwoord van remass.co.uk
Hello Eva,
This is so lovely to read - thank you. We’re so happy you love the vintage collection and that you feel the quality and affordability really come through. That balance is something we care about a lot.
It means so much that you keep coming back to shop with us. We’re so grateful for your support!
Lots of love,
Remass Team
Great customer service and quality
Great customer service and quality
7 juni 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Monty,
This means so much to us - thank you. We put a lot of care into both our customer experience and the quality of everything we stock, so we’re so happy that came through.
Hope to see you again soon!
Lots of love,
Remass Team
Super fast shipping! And good quality from Remass as always
Ordered a dress and skirt from Remass and the quality was insane. Love how sustainable they are and the whole brand vision. The Remass team are so so helpful and gave me pointers as to what size to go for! Super friendly and good experience
29 mei 2025
Antwoord van remass.co.uk
Hello,
Thank you so much for such a thoughtful review. We’re so happy you loved the quality of your dress and skirt - and that we could help with sizing too!
Sustainability is such a big part of what we do, so it really means a lot that you noticed.
Lots of love,
Remass Team
shipping and toll
The website offers free shipping above £130 gbp, paid £135 gbp, but got charged £16 gbp shipping costs. Furthermore the german border control charged me around £40 gbp for inspection. I will never order again.
28 april 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Cathy,
We’re sorry to hear this. Our free shipping threshold applies to all orders. International orders may incur customs/import charges, which are set by the destination country and unfortunately outside of our control.
If you were incorrectly charged shipping at checkout, please email us at team@remass.co.uk with your order number and we’ll review and resolve this immediately.
Remass Team
Antwoord van remass.co.uk
Hello Connie,
We really appreciate your kind words. So glad you’re happy with your order and the speedy delivery!
Lots of love,
Remass Team
Best Vintage Shop Ever!
The best place to shop second hand, have super cool pieces that have affordable prices, accurate sizing, great communication from the team and fast shipping, if you want to shop sustainably this is the place to shop. I’ve not visited their store yet but would love to, currently just shopping on their website and have had the best experience. Two items in my previous order had minor stains that weren’t mentioned in the description of the items, but I was emailed to be informed about it before it was shipped just so I was aware and it’s great to know they strive to give the best customer service. Very fast shipping too, ship the next business day and they use Royal Mail tracked 24 for orders over £130 that’s a major plus. I’m very happy with the overall experience and can’t wait to shop more on there.
27 maart 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hi there,
This means so much to us - thank you for taking the time to leave such a thoughtful review.
We’re especially grateful you mentioned the communication around the minor flaws. Transparency is really important to us, so we always want our customers to feel fully informed before their pieces are sent out.
We’re so happy you’ve had such a positive experience online, and we’d absolutely love to welcome you to our Brick Lane store one day too.
Lots of love,
Remass Team
Incredible designs and efficient…
Incredible designs and efficient shipping. I really rate this brand and can’t wait to see what they release next.
27 februari 2025
Antwoord van remass.co.uk
Hello Lottie,
We truly appreciate your kind words. It means a lot that you recognise both our designs and our efficiency - our team works hard on both.
We’re looking forward to sharing our upcoming releases with you soon.
Lots of love,
Remass Team
Love love love the fit of the poppy…
Love love love the fit of the poppy set! But my skirt did come with a rip in the stitching at the waistband seam :(
29 januari 2025
Antwoord van remass.co.uk
Hello Ish,
Thank you so much for your kind words about the Poppy set. We’re very sorry to hear about the stitching issue - that isn’t the quality we stand by.
Please contact us directly at team@remass.co.uk and we’ll resolve this for you as quickly as possible.
Lots of love,
Remass Team
Glasses 👓 not what they seem
My daughter received some items from here which we will return for an exchange shortly- hoping for a smooth exchange process - so far fast delivery ✔️ and good customer service communication ✔️ my daughter thought she was getting some vintage pre worn Gucci glasses - cant upload my photographs of said item for some reason- I know Gucci fairly well and let’s just say the glasses are not what they should be . This has made for a disappointing experience so far but as mentioned customer service are active and I hope when we raise the exchange the experience will be better and I can update this review.
30 januari 2025
Review zonder uitnodiging
Remass have the BEST clothes
Remass have the BEST clothes. They have so many one of a kind vintage pieces, and I love that all the clothes are colour coded at the store 🫶🏻
30 januari 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Carys,
Thank you so much for your wonderful review. We’re thrilled to hear you enjoyed our selection of one-of-a-kind vintage pieces.
We’re especially pleased that you appreciate the colour-coded layout in store - we put a lot of thought into making the shopping experience both inspiring and easy to browse.
We look forward to welcoming you back to Remass very soon.
Lots of love,
The Remass Team
Remass is 12/10
Remass is 12/10
I love buying clothes from Remass, pre-loved + originals! Excellent customer service online and in-store. Remass has my heart! <3
11 januari 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Jodie,
Thank you for such a generous review - “12/10” truly made our day.
We’re so glad you enjoy shopping both our pre-loved and original pieces, and that you’ve had a positive experience both online and in store. Your kind words about our customer service mean a great deal to us.
We can’t wait to see you again soon.
Lots of love,
The Remass Team
beautiful pieces and friendly team
Very beautiful pieces. Fast shipping and very friendly customer service.
I've always gotten what I paid for and they've always helped me out when something was unclear.
Thank you team Remass xoxo
27 januari 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Céline,
Thank you so much for your thoughtful review. We’re delighted to hear that you’re happy with both the quality of our pieces and our customer service.
Providing clear communication and ensuring every customer feels supported is extremely important to us, so your kind words truly mean a great deal.
We look forward to welcoming you back again soon.
Lots of love,
The Remass Team
Great vintage and originals are great…
Great vintage and originals are great quality
7 januari 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Shaimaa,
Thank you for your lovely review. We’re so pleased to hear that you’re enjoying both our vintage pieces and our Remass Originals, and that the quality has met your expectations.
We truly appreciate your support and hope to see you again very soon.
Lots of love,
The Remass Team
Best online shop ever
I ordered one vintage piece ant one if their originals. Both are the perfect size and the materials are very soft an comfortable. I ordered on the 12.01 and the package arrived on the 16th! I dont live in the Uk so that was really fast. Im really happy about my order and will shop there again! 🫶🏻
12 januari 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Dear Natalie,
Thank you very much for your wonderful review. We’re delighted to hear that both your vintage piece and your Remass Original were the perfect fit and that you’re happy with the quality and comfort.
It’s especially lovely to know your order arrived quickly, particularly as you’re based outside the UK. We truly appreciate your support and look forward to welcoming you back again soon.
Lots of love,
The Remass Team
I went to the REMASS new collection…
I went to the REMASS new collection launch event and everyone was so nice and helpful. Bought a lovely white corset and I love it x
18 december 2024
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Charlotte,
Thank you for joining us at our new collection launch — we’re so pleased you were able to attend. It’s wonderful to hear that you enjoyed the event and found our team helpful.
We’re delighted you love your white corset and hope you enjoy wearing it. We look forward to seeing you again soon.
Lots of love,
The Remass Team
Lovely company
Super comfy clothing! Really fast shipping and great customer service! Already want to buy more. Love that it’s all made in the uk.
1 september 2024
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Holly,
Thank you so much for your lovely review. We’re delighted to hear you’re enjoying your pieces and that everything arrived quickly.
It means a great deal that you appreciate our London-made originals - we’re very proud of that. We can’t wait to have you shop with us again soon.
Lots of love,
The Remass Team
A really lovely brand
A really lovely brand! they’re pieces are absolutely gorgeous and great quality
15 januari 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Stephanie,
Thank you so much for your kind words. We’re delighted to hear that you love the pieces and their quality - that truly means a lot to us.
We put a great deal of care into sourcing and creating each item, so it’s wonderful to know that it shows.
We hope to welcome you back again soon.
Lots of love,
The Remass Team
I recently bought a top from them and I…
I recently bought a top from them and I got soooo many compliments and the quality is amazing. They have such a nice selection of both vintage and newer styles of clothes! Definitely one of my favourite places to shop x
8 januari 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Noor,
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear you received so many compliments - that’s exactly what we love to hear.
It’s wonderful to know you’re enjoying both our vintage pieces and newer styles. Your support means a great deal to our small team.
We look forward to seeing you again soon.
Lots of love,
The Remass Team
Perfect 100% recommend
Quick delivery and item exactly as described
15 december 2024
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Alia,
Thank you so much for your lovely review. We’re so happy to hear your order arrived quickly and was exactly as described - that’s always our goal.
We truly appreciate your recommendation and hope to welcome you back again soon.
Lots of love,
The Remass Team
fave store on brick lane
recently visited the remass store in brick lane, such a lovely atmosphere and in a great area. i loveee the margot set and will defo buy. i got to see the quality in store and it felt so soft and comfy. they didn’t have my size but will defo be buying online! <3
11 januari 2025
Review zonder uitnodiging
Antwoord van remass.co.uk
Hello Nads,
Thank you so much for your lovely feedback. We’re so pleased you enjoyed visiting our Brick Lane store and felt the atmosphere.
It’s wonderful to hear you loved the Margot set - we’re glad you were able to see and feel the quality in person. We hope you’re able to secure your size online, and if you ever need any assistance, our team is always happy to help.
We look forward to welcoming you back soon, whether in-store or online.
Lots of love,
The Remass Team
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