I wish i read the reviews before using this service. Please don’t use this service because they will hold your money for days without any valid explanation. It’s been 9 days since i made a transaction... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Your customer service is top notch and you always 24/7 whenever I reach out to you. And you also come through whenever i have a transaction issues, Remithome you’re amazing! 🤩
Bedrijf heeft geantwoord
You offer us with a competitive rate. My only concern is that it takes too long for transactions to be done which is frustrating.
Bedrijf heeft geantwoord
They are ever ready to help you in terms of anything regarding your transaction. They have improved in delayed transaction
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Remit Home is a secure money transfer service based in Keighley, UK. We are regulated by the Financial Conduct Authority (FCA) and HM Revenue & Customs (HMRC) for international money transfers.
Contactgegevens
6-12 Cooke Street, West Yorkshire, BD21 3NN, Keighley, Verenigd Koninkrijk
- +443300270399
- support@remithome.net
- remithome.net
3,4
Gemiddeld
1K reviews
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Urgent Complaint
Urgent Complaint – Delayed Transfer (Reference: MWGH81201737)
Dear Sir/Madam,
I am writing to raise an urgent complaint regarding a money transfer I made earlier today which has still not been received by the recipient.
The transfer was made at 14:00 today, reference MWGH81201737, for the amount of GHS 1,000 (GBP 64.10). It is now 19:45, and the funds have still not been received, despite the transaction showing as delivered. This payment was made to cover an urgent medical expense, which makes the delay extremely concerning.
I would appreciate an immediate update on the status of this transaction and confirmation of when the funds will be released. If the money cannot be received today, I request that a full refund be processed without delay.
Please treat this matter as urgent.
29 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi Emmanuel, we appreciate you taking the time to share your feedback. We can confirm that transfer MWGH81201737 has been successfully processed on our end. The 'Delivered' status indicates the funds have been transmitted to the local financial network, so please ask the beneficiary to verify their balance. For any further assistance, our team remains available at +441535553402 or support@remithome.net.
Funds held
Funds held, transaction not delivered
I had a very poor experience with Remit Home. My transaction was not delivered, yet the company continues to hold on to my money without issuing a refund.
Despite multiple attempts to resolve this directly, there has been no clear communication, no resolution, and no urgency shown. Holding customer funds without completing the service or refunding them is completely unacceptable.
This has caused significant stress and inconvenience, and I am now left with no option but to escalate the matter formally.
I would strongly advise others to be cautious before using this service, especially if you need your funds urgently.
23 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi there, thank you for providing your details. We have verified your request and confirmed that your refund is being processed. Card refunds typically follow standard banking cycles for settlement. At Remit Home, we ensure all funds are handled securely and returned according to these established protocols. Please contact us at +441535553402 or support@remithome.net for any further updates.
Update:
Hi there, thank you for your patience. We have finalized and initiated your refund. The funds have been successfully released from our system and must now reflect in your account according to your bank's standard processing times.
I am Anthony Badu l send money from uk…
I am Anthony Badu l send money from uk to ghana they take money from my account but she doesn't receive it
22 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi Anthony, we appreciate you taking the time to share your feedback. As discussed over the phone and in our chat, we can confirm the funds have been successfully delivered to the recipient. Please ask the beneficiary to verify their balance, and should you have any other questions, we remain available at +441535553402 or support@remithome.net.
I have used this app to send money to…
I have used this app to send money to my sister in Ghana and is showing delivered on my dashboard board but money not reach my sister account.Please remit home do something about it because they need the money for something urgent
24 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi Nana Akua, we appreciate you taking the time to write to us. However, we have no record of an account or transaction matching your details. Our 'Delivered' status is only triggered once funds are successfully transmitted to the local network; please contact us at +441535553402 or support@remithome.net with your transaction ID so we can investigate this immediately.
Remit home is very helpful for everyone…
Remit home is very helpful for everyone who sent money to abroad. But some time is rate is low sometimes higher.it should be fine time to time upgrade.Thanks
24 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi there, we appreciate you taking the time to share your feedback with us. We continuously work to keep our rates competitive for our customers, and we value your suggestion regarding our ongoing service upgrades. Thank you for choosing Remit Home; our team remains available at +441535553402 or support@remithome.net for any further assistance.
Antwoord van Remit Home
Thank you for the 5 stars, Mamunur, we're glad you enjoyed our competitive rates and fast service at Remit Home.
Best rates ever..
Best rates ever... But always delays in transactions.
21 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi Asad Rasool, thank you for the 5-star rating. At Remit Home, we pride ourselves on providing the best rates in the market and ensuring that transfers are delivered reliably and on time. Our team is always here to assist you at +441535553402 or support@remithome.net.
Lower rates than other famous app
19 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Dear Megh Raj Oli, thank you for your feedback. We politely clarify that Remit Home consistently offers some of the highest and most competitive exchange rates in the market.
You can view our live rates directly on our app and website at any time. If you have any further questions or doubts about our rates, please feel free to call us at +44 1535 553402.
Someone sent me money I’ve still not received it …
Please someone sent me money am using it to do something urgent the money has still not entered my account
19 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi there, we have no record of any transaction or account matching your details. Remit Home processes transfers immediately, and once a status shows 'Delivered,' the funds have been transmitted to the local bank. Please have the sender contact us at +441535553402 or support@remithome.net with their transaction ID so we can verify the status.
not trusted firm you gonna loss your…
not trusted firm you gonna loss your money I have a bad experience with them.
18 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi jojo, Remit Home is a fully regulated and trusted firm; we take such claims very seriously. We have no record of any transaction or issue matching your profile. If you have a specific concern, please contact us immediately at +441535553402 or support@remithome.net with your transaction ID so we can address this officially.
Disappointing and Unreliable Service
Disappointing and Unreliable Service
Remit Home’s money transfer service has been getting worse by the day. Their performance is clearly declining, and instead of fixing the problem, their customer service seems determined to make the experience even more frustrating.
For the past two days, I was repeatedly promised that the money would reach the beneficiary by the end of the day. Those promises were never fulfilled. Each time I followed up, I received the same scripted response: “The money has already left our bank.” When asked for proof or a clear explanation, they simply blamed the Ghana bank, without taking any responsibility or offering a real solution.
There is no transparency, no accountability, and absolutely no urgency—even though customers rely on these transfers for important needs. Constant excuses and broken promises show a serious lack of professionalism.
I would not recommend Remit Home to anyone who needs reliable, timely money transfers. Until they improve their operations and stop misleading customers, this service cannot be trusted.
14 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi James, thank you for your feedback. We have verified that the initial delay was due to an incorrect beneficiary number provided; once you provided the alternative, we manually processed and successfully delivered the funds as promised.
We informed you of the successful credit via chat and attempted to discuss this further by phone, but the call was disconnected. At Remit Home, we pride ourselves on transparency and timely delivery. For any further assistance, please contact us at +441535553402 or support@remithome.net.
Unreliable, you risk losing your funds
I cannot recommend this company for sending money. I used their app to transfer £158 to my father in Ghana for a medical emergency on 10/12/25, and as of today, 15/12/25, he still hasn't received it.
Although the app indicates the transaction was delivered, the funds have not reached him. I've been in contact with the Remit Home support team, and their response has been the same: “Your query has been forwarded to the relevant department and marked as a priority. We appreciate your patience and cooperation while it is being processed.” This has been repeated for five days without any resolution.
At this stage, I find the company unreliable. If you're looking for a dependable service, I suggest you look elsewhere. I'm still attempting to get my money refunded.
15 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hello Henry, we sincerely apologize for the unacceptable delay and lack of resolution regarding your transfer. We understand your frustration and take your experience very seriously.
Please contact us immediately with your transaction details at +441535553402 or support@remithome.net for urgent escalation and resolution.
Remit Home
Fraud
I would not recommend using this company if you need to send money.
I used their app to send £200 to my mother in Ghana on Friday, 12/12/25, around 12 noon. As of 15/12/25, she still has not received the money.
The app shows the transaction as delivered, but the money has not been delivered to her. I have been communicating with the Remit Home support team, and they keep telling me to “wait one hour.” I have been told this repeatedly since Friday, with no resolution.
At this point, I do not believe the company is reliable. If you want peace of mind, I would advise not using this service. I am still trying to get my money refunded.
12 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi Afrakomah Bernice, thank you for your feedback. We would like to clarify that this transaction has been fully refunded to your account, and we have already notified you of this resolution.
At Remit Home, we prioritize transparency and ensure all issues are settled professionally. While we always aim for immediate delivery, we took the necessary steps to return your funds once you raised your concerns. For any further questions, please contact us at +441535553402 or support@remithome.net.
Remit Home has horrible operations
Remit Home has horrible operations, the entire remittance company is highly incompetent because i don't understand why a Simple reversal transaction has to take forever to be done. The level of incompetence by Remit Home remittance company is appalling. People should be careful dealing with them.
10 november 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi Francis, we have no record of a transaction matching your details. Please note that while we process requests immediately, reversals depend entirely on the receiving bank's protocols. We always go above and beyond to assist, so please contact us at +441535553402 or support@remithome.net with your transaction ID so we can verify this for you.
Is it said that is transfer free,why…
Is it said that is transfer free,why are you now charging £.95 oer each transfer please
12 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hello Alfred Asare, thank you for your question. Remit Home offers two options: the Standard Rate (typically transfer free) and the Christmas Special Rate. The nominal £0.95 charge is only associated with transactions using the Christmas Special Rate option. For further details, please contact us at +441535553402 or support@remithome.net.
Remit Home
THIS COMPANY HAS DISSOLED 2024
THIS COMPANY HAS DISSOLED 2024. I HAVE RECEVED SIGNUP INVITATION RECENTLY AND ASKED TO PROVIDE MY ID AND PERSONAL DETAILS.
I AM WORRIED. WHY THIS COMPANY STILL PROMOTING APPS WHEN COMPANY IS DISSOLVED? TRUST PILOT NEEDS TO REPORT IT TO THE PUBLIC.
13 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hello Monir, thank you for your review. We assure you that Remit Home is a fully operational, compliant financial institution. We are authorized by the FCA under Firm Reference Number: 514406 and regulated by HMRC. We do not send unsolicited signup invitations. We have been trying to contact you via calls, in-app messages, and email to address any concerns. Please reach us directly at +441535553402 or support@remithome.net for immediate assistance.
Remit Home
Very dishonest service
Very dishonest service. They increase the rate as the highest rate and indirectly charge you transfer fee making their rate the lowest in the market. Meanwhile they are advertising as 0% fee. If you are using to Ghana don't use them. Misleading and dishonest service
13 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hi George, at Remit Home, we offer total transparency with two distinct options: a standard 0% fee rate and a premium 'Special Rate' for faster processing. These are choices clearly presented to the customer, and we never impose hidden charges. Please contact us at +441535553402 or support@remithome.net so we can clarify these options for you.
Since I begin using this app among…
Since I begin using this app among others so far remit home is the best in terms of their agilities of responding queries and the best part of them is the exchange rate in the market.although sometime back they had some issues in ghana of releasing fund but it was sort in the shortest time possible given details information about the incident,so what we have to consider is that their good is more than their bad.no one is perfect.in conclusion remit home is the best recently in the market keep it up.
11 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hello John, thank you very much for this outstanding and detailed feedback. We are thrilled to hear you find Remit Home to be the best in the market, specifically praising our quick response to queries and our best exchange rates. We appreciate you acknowledging that the past issue in Ghana was resolved swiftly with clear details. Your trust means a lot to us, and we are committed to providing you with the best experience, we will certainly keep it up.
Remit Home
Extremely good
9 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hello Samuel, thank you so much for the fantastic feedback, we are delighted to hear you find our service Extremely good.
Remit Home
Astounding i like the way you handle…
Astounding i like the way you handle this transfer,
Keep it up
7 december 2025
Review zonder uitnodiging
Antwoord van Remit Home
Hello Emmanuel, that is absolutely wonderful to hear. Thank you for the "Astounding" feedback, we are thrilled that you like the way we handled your transfer.
We are fully committed to providing excellent service and will certainly keep it up.
Remit Home
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