Renew and Sustain Reviews 

I don't normally leave reviews but felt compelled to leave one this time.

Switching our business energy provider had always been a task we dreaded until we discovered Guy and Joe at Renew & Sustain. From our very first interaction, they took charge, making what seemed a daunting process incredibly straightforward.

Our account manager, Guy, was always a call or email away, promptly addressing any queries we raised. He was patient and understanding of our needs, something that was quite refreshing.

Joe, the pricing specialist, did a great job. His unrivaled expertise and fastidious approach culminated in him fetching us the most competitive pricing in the market. He was transparent about all the costs, ensuring there were no hidden charges—something we've unfortunately encountered with previous brokers.

This professional approach from both Guy and Joe prompted us to secure our contract with Renew and Sustain. They provide a superior level of customer service. As a business, we cannot recommend them enough. They've honestly transformed our perception of energy brokers.

We got contacted by Martin at Renew and Sustain last year about a smartest energy contract and was told it was a holding contract and if the rates drop we are free to sign with another supplier. Long story short it was lie and we are stuck in it. I spoke to Joe at Renew and sustain in August and opened a complaint. Joe phoned me and said Martin had been sacked because he had done this to other customers. He then denied saying it. He said he would speak to smartest. When it come to the contract about to start he still hadn't notified them. So i emailed smartest directly and opened a complaint. In my experience i would never recommend this company to anyone. I have a recording of the broker admitting he told me it was a holding contract. You would have had a customer for life if you hadn't tried to hold on to the miss sold contract. They also then sent a company called Pre Action to chase for lost commission's even though the contract hadn't even started at that point. This has cost our business £70,000 and is forcing us to retire a year early.

The complaint was taken so seriously that you didn't even open one with Smartest energy, it was taken so serious that Joe lied and denied what he told me on the phone. It was took so serious that even when i got Martin on a recorded call admitting what he done you still told smartest the contract was valid. Then in the middle of all that you had a company chasing us for the commission you would lose. If you had pulled the contract when i contacted you in August we would have quite happily signed a new one with you.
I don't know how you sleep at night.

We are a manufacturing company that uses approximately 700,000 KWh per annum and we discovered Renew and Sustain by accident, but it turned out to be a nice accident as they helped us to secure a very good deal in the current volatile and uncertain energy market.

We were already talking to energy companies directly and also trying to deal with a couple of energy brokers who did little more than apply a lot of pressure and add a level of paranoia and confusion to an already problematical transaction.

Guy Jones called us at the beginning of August to introduce Renew and Sustain and to see what our situation was.

We got talking and he took some details from us and passed our details on to Joe Edwards so that he could talk to energy companies and present some quotations to us.

Renew and Sustain proved to be completely different to other energy brokers that we had been dealing with. They are friendly, easy to talk to and not in the slightest bit pushy. They listened to us and took on board our needs and presented a solution that minimised our exposure to fixed daily costs when compared to other offers that we had received, whilst also being competitive in terms of day and night rate per unit.

We have just received our welcome letter from Danii Atkin.

Guy is now our account manager and Renew and Sustain are even dealing with the termination of our old contract with our old supplier so that there are no loose ends.

We highly recommend Renew and Sustain!

I have worked with R&S in a professional capacity for many months now. Danii and Joe are fantastic business leaders and I look forward to watching Renew & Sustain flourish.
They see the true value of investing in their workforce, developing a culture of reward and respect, which bodes well for the future.

The Renew and Sustain team, particularly Joe Edwards, took the time to get to know our business energy needs. He and Dani even took the time to visit our factory even though it's 150 miles from their base. They then applied their expert knowledge and skills to our benefit. This has resulted in very significant energy price reductions in both the immediate and medium term. Furthermore, they were able to help us with our commitment to help us reduce our carbon footprint

Friendly, professional service and kept me up to date.

I would 100% recommend Renew and Sustain.
From a professional point of view as a Recruitment Consultant, Renew and Sustain are an absolute pleasure to work with and a very valuable Client.
They offer a fantastic working environment and invest their time in every single staff member to ensure they retain them.
I would have no hesitation recommending this company as an extremely good employer.

Julie provided a very professional service and continued to maintain communication throughout bringing us to a very successful conclusion.

Martin Perry was very helpful and made our transition very smooth and easy. He explained everything in full detail and there were no hidden charges and he got us the best deal on the market. It was and still will be a great pleasure to continue working with Martin.

I spoke to Martin Perry when looking to renew my Electricity supplier. Martin was incredibly helpful and knowledgeable. He was not at all pushy (which is often the case with utility brokers) and was happy that I do things at my pace.

Julie is so helpful, nothing is too much trouble for her she is always in contact with you and sorts any problems out for you straight away

Julie has been extremely helpful and informative and has answered queries promptly. Both Joe & Julie have been been a pleasure to deal with and it is good to know that they are there to assist rather than an anonymous person at the utility company.

Dead friendly and approachable, nothing is out of the question when I need it. Joe Edwards and Danii Atkin constantly keep in touch with me whether its feedback, tenders or anything customer service related Renew & Sustain are well represented and a joy to work with!

I had interacted with Julie and Joe Edwards, they are really helpful to secure the best deal for our gas contract. Their support is highly commendable and appreciated.

Great service. Joe found us competitive rates and he was very helpful throughout. Highly recommend.

Renew and Sustain were a great help in organising our electricity contract renewals. They managed the process with speed and efficiency and went out of their way to get us the best deal and identify further savings.

Fantastic service - saved us a considerable amount on our water bills. Very easy to do. Would highly recommend.

After the wasted time spent answering 100's of calls from other companies all promising the best prices, Renew and Sustain came back with an excellent package. Their quote at this time of uncertainty in the energy market was spot on. They also offered to recover costs that had been paid on VAT and Climate Levvy charges that had been made erroneously.
The staff were easy to talk with and never pushy, they did the work in a polite and very professional manner.
Many thanks for the help in making it a pleasant and rewarding experience doing business with you.

Joe was great from start to finish, he explained everything in small detail and what would happen next. In a world of scams and problem he is a shining light and we are happy that he is helping us move forward

Joe Edwards obtained for us some excellent gas, electricity & water deals. He was extremely quick in his responses to our questions. Additionally, he took on the challenge of finding deals for two additional meters once the markets became more volatile and secured rates that we were happy with. Thank you.