NEVER USE THIS SERVICE THEY ARE A SCAM! They steal $65 for their services even if you cancel during your free trial period. I have had multiple emails back and forth with them and they are condescendi... Toon meer
Bedrijf heeft geantwoord
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Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Toon meer
Bedrijf heeft geantwoord
DONT EVER USE THIS COMPANY PLEASE! They are a scam and won’t give my money back, I have never signed up for them and never will and they have taken $195 out of my account without permission! The peopl... Toon meer
Bedrijf heeft geantwoord
The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo. It seems like the cu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contactgegevens
Australië
- info@rentola.com.au
- rentola.com.au
1,8
Slecht
158 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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The fact that all these reviews…
The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo.
It seems like the customer service agents either ask for 5 star reviews for their personal service or they're somehow incentivised.
11 maart 2024
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Dear A.B,
Thank you for bringing this to our attention. We're committed to providing excellent service and appreciate feedback. We'd like to discuss your experience further to ensure we address any concerns. We have asked for your contact details so that we can contact you but unfortunately we have not received them.
If you have any enquiries, please feel free to contact us via our contact form on our website and our customer service team will help you.
Best regards,
Rentola.com.au
Do not use these
Do not use these
I have had money. 500 taken over a perod of 1 yr
They are fraudsters
Beware of these scammers fighting to get $ back .
30 maart 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Dear Angela,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
I understand that you were not fully aware that you were creating a subscription on our website. We inform you of the costs before, during and after you register your subscription. .
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Kind regards,
Rentola.com.au
BE AWARE OF THE SMALL PRINT!!!!
BE AWARE OF THE SMALL PRINT!!!!
In a time where the rental market is overwhelming coming across a company called RENTOLA, going for a small charge to access their rental properties for a week.
Later I found out that they consecutively charged me $65 and another $65 without even using their Platform.
To me it seems like a scam, which is well organised
20 februari 2024
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello ,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We understand that you were not fully aware that you were creating a subscription on our website. We inform you of the costs before, during and after you register your subscription. .
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Best regards,
Rentola.com.au
DO NOT USE this service
DO NOT USE this service. I did not sign up to this and somehow they managed to charge me for years a total of over 2 thousand dollars. When i finally found the automatic payments, they refused to refund me knowing very well i NEVER used this service. Abhinav is the person i talked to that refused to be a professional and ethical person.
23 februari 2024
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello ,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
I understand that you were not fully aware that you were creating a subscription on our website. We inform you of the costs before, during and after you register your subscription. .
We have asked for your contact details since we would like to get the opportunity to review your case again. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Best regards,
Sara
Rentola.com.au
Antwoord van Rentola.com.au - Making property search smarter
Dear Ryan
Thank you for your brief but positive feedback! We appreciate your acknowledgment of our understanding approach. If you have any specific comments or suggestions you'd like to share, please feel free to reach out. We're here to assist you further.
Best regards,
Rentola.com.au
They've taken $65 out of my account
They've taken $65 out of my account. I haven't used their services and cancelled subscription as soon as I saw the money charge on my phone. The money was taken without any notice. On requesting for a refund, a certain employee of theirs named Ron refused to help or process a refund but instead was very rude.
Nina was polite and helpful.
But still I haven't received a full refund from this company, considering I haven't used their services which is very unfair. Worst I have ever seen. Plus its a hoax as it doesn't help with rentals. Please be careful with their website.
6 februari 2024
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Dear Sonja,
We sincerely apologize for any inconvenience you've experienced. We understand the importance of transparent billing and want to assure you that subscription costs are communicated before, during, and after registration.
We appreciate your feedback and have been in touch to address your concerns. We've provided a solution, and we hope it meets your expectations. We value your satisfaction and are committed to improving our services.
If you have any further questions or issues, please feel free to contact us directly. Thank you for your understanding.
Best regards,
Rentol.com.au
DONT EVEN WANT TO GIVE THEM ONE SINGLE…
DONT EVEN WANT TO GIVE THEM ONE SINGLE STAR. I’m currently homeless/in between rentals and i authorised one singular two dollar payment to be able to apply for rentals through them. As I’m broke with no income coming in needing a place to live I checked my bank and my final payment from my last job came in and the next day RENTOLA /SHITOLA took out $65 for no reason at all. And the website didn’t even help me with anything. Don’t use this heinous and evil website.
2 januari 2024
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We have been in contact with you and wanted to help you. Unfortunately, you have not been co-operative and you have not been willing to provide the requested information that would allow us to help you. As we have not received any information from you, we are unfortunately unable to verify whether you have a subscription with us and cannot help you with your case. You are welcome to reply to our email if you need help.
Best regards,
Rentola.com.au
DONT EVEN WANT TO GIVE THEM ONE SINGLE…
DONT EVEN WANT TO GIVE THEM ONE SINGLE STAR. I’m currently homeless/in between rentals and i authorised one singular two dollar payment to be able to apply for rentals through them. As I’m broke with no income coming in needing a place to live I checked my bank and my final payment from my last job came in and the next day RENTOLA /SHITOLA took out $65 for no reason at all. And the website didn’t even help me with anything. Don’t use this heinous and evil website
1 februari 2024
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello ,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
I understand that you were not fully aware when you created a subscription on our website.
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our contact form on our webpage and our customer service can help you.
Kind regards,
Rentola.com.au
Avoid …
They said $2 per month then took out $60. There was no one to contact and no way to cancel so i had to go to the bank to cancel it. It was not a helpful app nor was it easy to use.
Would not recommend it at all.
5 november 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello Gael,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our webpage and our customer service can help you.
Best regards
Sara
Rentola.com.au
The customer service is great!
16 november 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Always check your bank statements!
Was charged by this company even though I had never heard of them, let alone agreed to any debits from my account. It took close to a month of back and forth emails, but eventually Ron was able to assist in getting my money refunded. Thanks Ron!
*Note* The company reply to this review is erroneous, in that I did NOT sign up to any subscription. My card details were used, whether mistakenly or deliberately, and it was on reviewing account statements that I became aware of the charges. I cancelled my card and contacted this company immediately, only to be hit with brick wall after brick wall. Finally assisted by Ron, it should have been left at that, only Sarah decided that to try and save face, she would write a review placing the onus on me as though I was a uneducated dimwit. Not cool Sarah, not cool at all. All that achieved was the presentation of her self as a enfant terrible, a public rebuttal and a further drop in star rating.......
11 oktober 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello Bella,
Thank you very much for your review! We are doing our best to improve the customer experience and your opinion is valuable to us.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
We are happy to hear that you are satisfied with the services you got from Ron.
Have a great day!
Best regards
Sara
Rentola.com.au
This company is a scam!
This company is a scam!
They managed to withdraw money from my debit account even though I didn’t accept that payment.Their service wasn’t useful for me at all.And on the top of that they refused to refund me money.It’s not even 14 days left.Also they withdrew 39 euros for premium subscription which they didn’t provide to me.After withdrawal i sined in and the website told that I need to buy a premium subscription again!That’s insane,total scam.
Also they send you on your email address threatening messages so that if you don’t pay right now 39 euros they will sue you,take you to court!
Completely unacceptable!It’s illegal.
SCAM!Never use their website
26 oktober 2023
Antwoord van Rentola.com.au - Making property search smarter
Dear Алина,
We are really sorry to hear about the negative experience you've had. We understand your frustration, and I'd like to help clarify this situation.
It seems there might have been a misunderstanding regarding the payment and subscription. Subscription services automatically renew unless explicitly canceled. We are here to help you sort this out.
We asked for your details because we want to have the opportunity to resolve the issue you are experiencing and improve your experience with us. Unfortunately, we have not received your contact details.
Please feel free to contact us via our website via our FAQ section where you find a contact form to fill in and our customer service team will be happy to help.
Kind regards,
Rentola.com.au Team
A short but great experience
I only needed Rentola for a very short time, though I did not know that when I subscribed. Ron was extremely helpful and fast in assisting with cancellation of my membership and refunding the fee.
If ever my circumstances change and I need to rent I would go straight to Rentola. With them I know I get access to a large number of properties, carefully filtered to suit me. I also know Rentola treat me with a level of consideration hard to find these days!
4 juli 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi ,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Ron has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
They charge you $65 after a week trial…
They charge you $65 after a week trial and even after you suspend the subscription they still try and debit your bank.
Everyday for 7 days they have tried to take money from me.
I’ve now had to disable my card and be sent a replacement as Rentola aren’t able to be contacted.
7 juli 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have asked for your contact details since we would like to get the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately we have not received any contact details from you.
Feel free to contact us via our webpage in the forms under our FAQ and our customer service can help you. https://faq.rentola.com.au/hc/en-us/requests/new
Best,
Sara
Rentola.com.au
Company is a scam
Company is a scam.
Many emails trying to cancel a subscription with no response.
No phone number.. and trying to login it won’t let you.
DO NOT SUBSCRIBE TO THEIR SERVICE!
31 mei 2023
Antwoord van Rentola.com.au - Making property search smarter
Hello James,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. >https://rentola.com.au/terms-and-conditions<
We have reached out to you via email and we would like the opportunity to resolve the issue you are facing and give you a better experience with us. Unfortunately you have denied any help from us.
If there is anything we can help you with, please get in contact with us.
Best regards,
Sara
Rentola
Antwoord van Rentola.com.au - Making property search smarter
Hi Nell ,
Thanks for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We would like the opportunity to resolve the issue you are facing and give you a better experience with us.
We have sent you an email and hope to hear from you soon.
Yours sincerely,
Sara
Rentola.com.au
Best customer service
Rentola has the best customer service. Customer service officer Nina response very quick. She resolved tge issue within a day actually not even a day within few hours after I sent an email to them.
10 mei 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi Rachna,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
David
Rentola.com.au
Excellent customer service and support
They listened and assisted me immediately. Very polite and easy to talk to and deal with. I will be back because of the service big y thanks to Nina!
24 april 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi Brooke,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
David
Rentola.com.au
Good and Professional customer service
Good and Professional customer service, Issue effectively resolved
29 maart 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello Lloyd,
Thank you very much for your kind words!
We are glad to hear that our services have been useful to you.
Have a lovely day!
Kind regards,
David
Rentola.com.au
Very impressive
21 maart 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi Steve,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
David
Rentola.com.au
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