NEVER USE THIS SERVICE THEY ARE A SCAM! They steal $65 for their services even if you cancel during your free trial period. I have had multiple emails back and forth with them and they are condescendi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Outrageous unseful service You will need to pay the linked agency sites to contact the landlords in addition to Rentola's fees. The unsuscription proccess is extremely misleading. Even mor... Toon meer
Bedrijf heeft geantwoord
DONT EVER USE THIS COMPANY PLEASE! They are a scam and won’t give my money back, I have never signed up for them and never will and they have taken $195 out of my account without permission! The peopl... Toon meer
Bedrijf heeft geantwoord
The fact that all the 5 star reviews are people reviewing the staff who helped them try to cancel is hilarious! No actual 5 stars for the actual service provided is funny imo. It seems like the cu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contactgegevens
Australië
- info@rentola.com.au
- rentola.com.au
1,8
Slecht
158 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dave was a great help when responding…
Dave was a great help when responding back, it did take a few days for it to be actioned but with a great outcome. Thanks Dave
22 februari 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi Denise,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Dave has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
David
Rentola.com.au
Mary
Mary agreed to credit my account as I thought I had cancelled my subscription but it appears I didn't. Great service
5 februari 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hello,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you.
Looking forward to your cooperation.
Best regards
Rentola.com.au
Very good and fast service
Very good and fast service, solved my problem and i am happy with the result, the person that helped me was Rover. I would just like to write this to acknowledge his amazing service
8 februari 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Rentola - Cancellation-Although at first it seemed difficult…
Although at first it seemed difficult to cancel subscription… The email support was swift and effective to resolve - Thanks Mary.
30 januari 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Mary helped me a lot and was extremely…
Mary helped me a lot and was extremely friendly ☺️
25 januari 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Hi I would love to rent a property from…preferably 6to 12 months
Hi I would love to rent a property from you I'm working with a husband of 24 year and 2 adult children My daughter has a brain tumour and is very sick my son has returned from 7 years in new Zealand to help with our family the property owner is selling the home I'm so worried to look after my sick family
22 januari 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Thank you to Nina!
Thank you to Nina i had the opportunity to manage easily and correctly my membership. She helped me with some problems and she has been really fast!
18 januari 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
Rentola.com.au
Prompt response
Your response to request is prompt plus there are no complications in accessing your properties on rent.
11 januari 2023
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Account issue
I had an issue with my account and Mary was able to assist me with exceptional customer service and support.
27 december 2022
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
A company that cares about customers lives.
Mary understood my hardship and provided
excellent service.
12 december 2022
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Fantastic customer service!
Mary has been an absolute delight. She assured me with my issue and solved it right away. Mary was wonderfully helpful, and commend her for all of her attentiveness to an excellent client experience!
15 december 2022
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Customer Service is Excellent
Customer Service is excellent, was helped by Mary, who really helped me when it came to cancelling my subscription. Which really shows they and Mary in particular care about helping the customer over trying to trap you into paying more a subscription you no longer need.
Mary was beyond helpful and professional, a real superstar. So thank you very much.
3 december 2022
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Scam website
Scam website. Beware!
I signed up to a trial and called three real estate agents for properties advertised on Rentola.com.au. Each of the agents informed me the listings were very old and were rented a long time ago. They also advised the advertised monthly price is in fact a weekly price and it is a known fault with Rentola.com.au website.
I contacted Rentola but they never replied to me. I successfully got my money back via chargeback via my bank.
24 november 2022
Review zonder uitnodiging
Helpful staff.
28 november 2022
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com.au
Refusing refund despite no use of service
Very few listings, charged me $2 to find that out, and then a monstrous $65 for a monthly subscription a few weeks later despite my never having visited the site again, and receiving no reminder of an upcoming charge. Is now refusing to refund.
24 november 2022
Fast Service
Mary's service was fantastic - prompt and friendly.
Thanks for your assistance Mary!
Tracey
21 november 2022
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.com
Scam
DO NOT USE
DO NOT USE. Absolute money grab. Do not use this service, difficult to cancel membership and then they send you emails for overdue payments and try to take money from your account after you have told them to stop, and send emails threatening debt collectors. Using a different name to hide from bad reviews elsewhere
11 september 2022
Review zonder uitnodiging
Excellent assistance available and very…polite and efficient
Excellent assistance available and very polite and easy to follow program. Happy and friendly ! 🙋♀️
Thank you 😊
6 oktober 2022
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Great customer service team
4 oktober 2022
Review zonder uitnodiging
Antwoord van Rentola.com.au - Making property search smarter
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
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