Richmond Motor Group - Guildford Hyundai Reviews 

755
•
TrustScore 5 uit 5

4,9

Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I would give more than 5 stars if I could. Elliot Falkner was amazing. It took a while for my car to arrive but he was always positive and apologetic, even though the delay was not his fault. The ca... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My experience with the dealership has been great. The customer service team is excellent. Chris has been incredibly helpful, working with me to find appointments that work with my family’s busy schedu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Good experience, without being exceptional. Pros: Friendliness of staff. Reasonable choice of suitable cars. Cons: Too many emails, without forewarning or explanation, between deposit and pick up.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Elliott Falkner introduced us to the Kona EV and the Ioniq. He talked us through everything we needed to know, and arranged a test drive very promptly. He was knowledgeable and friendly. Couldn’t have... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autodealer
  2. ook in
  3. Autokeuringsstation
  4. Autoservice
  5. Hyundai-dealer
  6. Skoda-dealer
  7. Verkoper van tweedehands auto's

Geschreven door het bedrijf

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Contactgegevens

  • Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, Verenigd Koninkrijk

  • 01483 317 317

4,9

Uitstekend

TrustScore 5 uit 5

755 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(755)

1.722 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Easy to book an appointment great service from Abbey and phone…

Easy to book an appointment and phone back with follow up questions. We dealt with Abbey at Guildford and she was very friendly, helpful and patient. She always got back to us when she said she would. Would definitely go back to them/her again.

22 november 2025
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that booking was easy and our team provided helpful follow-up. We appreciate your kind words regarding our friendly and patient service. Thank you for your feedback; we look forward to assisting you again.

Beoordeeld met 5 van de 5 sterren

Friendly

Friendly, courteous and efficient salesman who handled everything including the changeover in an easy manner.

24 november 2025
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that the salesperson was friendly, courteous, and efficient. We appreciate you taking the time to share your positive experience with us.

Beoordeeld met 5 van de 5 sterren

We purchased a Genesis GV70 last week…

We purchased a Genesis GV70 last week from Richmond Motor Group in Guildford - our first excursion into fully electric driving! We are absolutely loving the car and wanted to thank Jethin in particular for his enthusiasm, extensive knowledge of the vehicle and his help in finding us a car with the exact specification we were looking for. As well as being able to answer all our questions, we felt he went the extra mile to make everything perfect for us at handover. Thanks Jethin!

13 november 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're so glad you're loving your new car and your first electric driving experience! We appreciate your kind words regarding the assistance you received. It's great to hear that our team member's knowledge and dedication made the handover perfect. Thank you for your feedback!

Beoordeeld met 5 van de 5 sterren

Amazing experience

Amazing experience Nic was great

15 november 2025
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're glad you had a great experience. Thank you for your positive feedback; we appreciate it greatly.

Beoordeeld met 4 van de 5 sterren

Love my nearly new Kona Hybrid

Purchased an approved Kona Hybrid from here. Very happy with the Kona. Had a few issues but managed to get them resolved.

3 november 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

Hi Andy,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised. This is certainly not the level of service we aim to provide.

We would really like the opportunity to look into this further and address the issues you’ve mentioned. Please could you email us at customer.service@richmondmotorgroup.com with your full name, contact details, and vehicle registration so we can investigate?

Your feedback is important to us, and we appreciate the chance to make things right.

Kind regards,
Isabelle

Beoordeeld met 5 van de 5 sterren

Excellent, polite and expert assistance

We eventually chose another brand, but our experience at Hyundai Guildford was top class from entering the modern showroom right through to the test drive and follow up.

Elliot restored my wife's faith and trust in car salesmen. He listened to our requirements, was extremely knowledgeable and was never pushy.

Unlike several competitor brands' showrooms, the feel we got at Hyundai was really customer-focussed. Recommended.

7 november 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're glad you enjoyed your experience. It's great to hear that the showroom and test drive met your expectations. We appreciate your recommendation and are so pleased Elliot was able to restore your trust.

Beoordeeld met 5 van de 5 sterren

I had a great experience

I had a great experience from day one. I dropped in to look around and was helped by Elliott. He found the perfect car for me and gave great customer service throughout. I drove away a very happy customer!

31 oktober 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had a great experience! It's wonderful that we could find the perfect car for you and provide excellent service. Thank you for your positive feedback; we appreciate it!

Beoordeeld met 5 van de 5 sterren

We’d like to say a huge thank you to…

We’d like to say a huge thank you to Elliott for completely changing our perception of what buying a car can be like. From the start, he was the opposite of the stereotypical car salesman- he really listened to what we needed, guided us through the options within our budget, and was incredibly patient throughout.
Elliott took the time to explain each part of the process clearly, making sure we understood our choices and felt comfortable with every decision. What started as quite an anxious experience turned into something genuinely enjoyable thanks to his calm, professional, and personable approach.
We’re so grateful for the peace of mind he gave us and for making the whole process such a positive one. We absolutely love our Hyundai Tucson N-Line and it's been a hit with the children too! Thank you Elliott!

23 oktober 2025
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Antwoord van Richmond Motor Group - Guildford Hyundai

We appreciate your kind words! It's great to know that the car-buying experience was enjoyable and stress-free. We are so glad you love your new car, and that it's a hit with your children. Thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

Great Experience!

I had a great experience buying my new car! Elliott was super helpful, answered all my questions and made everything really easy from start to finish. I’m very happy with my new car. Thank you for making the process a positive one.

23 oktober 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had a great experience purchasing your new car! We appreciate your positive feedback and are glad the process was easy and helpful for you. Thank you!

Beoordeeld met 5 van de 5 sterren

Excellent experience

The sales person, Nic Martin, was the deciding factor for choosing Richmond Hyundai Guildford for our car.
One of the nicest and most helpful guys we had dealt with.
It was an excellent experience from start to finish

25 oktober 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that your experience was excellent and that Nic Martin was so helpful. We appreciate you choosing us and thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

Smooth purchase!

Everything went smoothly and it was easy to buy the car I wanted. Elliott was very helpful and all my questions were answered.

9 oktober 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that your car-buying experience was smooth and easy. We're also glad that all your questions were answered and that you found Elliott helpful.

Beoordeeld met 4 van de 5 sterren

Check everything

on the whole a good experience but the back room boys need a little work.

21 oktober 2025
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're glad you enjoyed your experience overall. We appreciate your feedback and will work to improve our support teams.

Beoordeeld met 5 van de 5 sterren

The way to purchase a car should be

Wanted to buy an i10 phoned the dealership on Saturday 11th got a test drive on Sunday 12th
Ordered the car which we wanted on Monday the 13th collected it on the Sunday 19th.
No pressure selling very thing was very smooth highly recommended Elliott
It's a shame there is no option for more than 5*

19 oktober 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that your i10 purchase was smooth and efficient, from test driving to collection. We appreciate your high recommendation and are grateful for your positive feedback!

Beoordeeld met 5 van de 5 sterren

Ive been dealing with Elliott Falkner…

Ive been dealing with Elliott Falkner at Richmond Guildford over the last few days. He and everyone else at Hyundai have been superb.... and have restored my faith in car sales men. Thank you Elliot.

22 oktober 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that your experience was superb. It's great to know that our team restored your faith in car sales. Thank you for your positive feedback and kind words!

Beoordeeld met 5 van de 5 sterren

From begining to end we never felt any…

From begining to end we never felt any pressure form Adrian to buy something we didn't want.

He went above and beyond to find the right car for us. Extrmely happy with the car and would definitely reccommend Richmond Motors

14 oktober 2025
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that you felt comfortable with our team. It's great to know that we could help you find the right car, and we appreciate your recommendation!

Beoordeeld met 5 van de 5 sterren

Great service!

Great service by Elliott Falkner on the sales team. Very helpful & would answer any questions we had.
Highly recommend going & seeing him if you are looking at getting a Hyundai.

7 oktober 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that our sales team provided you with great service! We appreciate you recommending us, and we thank you for your positive feedback.

Beoordeeld met 5 van de 5 sterren

We recently purchased a Hyundai Tucson…

We recently purchased a Hyundai Tucson and had a fantastic experience. Elliot was incredibly helpful, knowledgeable, and made the process smooth and enjoyable. Highly recommend both the car and the dealership!

22 september 2025
Review zonder uitnodiging
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Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy you had a fantastic experience purchasing your Hyundai Tucson. It's great to hear the process was smooth and enjoyable, and that our team member was helpful and knowledgeable. Thank you for your recommendation!

Beoordeeld met 5 van de 5 sterren

Open and honest sales team

I had a great experience purchasing my new vehicle. Elliot and the entire sales team were very supportive, and the management was honest and transparent throughout. There was no pressure or hidden sales tactics—just genuine help and clear communication. I’d have no hesitation buying from them again. Thanks

20 september 2025
Review zonder uitnodiging
Logo Richmond Motor Group - Guildford Hyundai

Antwoord van Richmond Motor Group - Guildford Hyundai

We appreciate your positive feedback! We're so glad to hear that our team was supportive and transparent throughout your vehicle purchase. It's great you felt no pressure and experienced clear communication. We value your recommendation!

Beoordeeld met 5 van de 5 sterren

Great support from Richmond Hyundai Guildford

We had great support from Elliott at Richmond Hyundai Guildford, when buying a second-hand car recently. Elliott was quick to understand our requirements, and spent time looking for a suitable vehicle, including bringing in a car from one of the other Hyundai dealers within the local Richmond network, which we did purchase. We are very happy with our purchase.

12 september 2025
Review zonder uitnodiging
Logo Richmond Motor Group - Guildford Hyundai

Antwoord van Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had a positive experience. We appreciate that our staff listened to your needs and located the perfect vehicle for you from another location. Thank you for your feedback and for choosing us.

Beoordeeld met 4 van de 5 sterren

Very helpful and informative.

Very helpful and informative.

28 september 2025
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Antwoord van Richmond Motor Group - Guildford Hyundai

We appreciate you finding our service helpful and informative. Thank you for your feedback.

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