RideSafely Reviews 

I found a great vehicle (2019 Yukon) theft recovery! After careful research I made my purchase and RideSafely made an easy hassle free purchase. All I had to do was basic maintenance oil change, brake check, etc. I saved around 15k on a great vehicle. Do your due diligence and research your investment. If vehicle is being sold by an insurance company you’re likely to have a good experience. If a dealer is selling you should wonder why they’re selling at auction rather than on the lot. Just my two cents. Happy bidding and good luck!

Sadly That Is no zero rating options to give to them,😕!,Buy now means you don't actually bought the car so you have to make a deposit for what? I click on to buy now and I make a deposit it was Friday afternoon round 4:00 PM and I get a call saying we sent you an invoice and agreement and you have to make a payment first come first serve so I don't understand why they asking for deposit?! I told her that I'm going to make the transfer Monday morning, after I make the transfer it was round 9:15 AM I called to let them know that I make the transfer and she told me the car it been sold to someone else what?! Yes it sold on Saturday, so what about my 💰 you can call back to speak with my manager no I'm not going to call back transfer me oh she is busy no transfer me okay wait so the manager told me the insurance company bought the car so what about my 💰 oh you can request a refund what? So at this point I feel like I get scammed for 13600+my deposit so I went back to my bank and I was able to cancel the payment and get my cashier's check back and I received an email from them it says the sealer doesn't approve your bids hello it wasn't a bid it was buy now! They are very rued and unproffecional going back to salvage bid

Editing my review to downgrade it to one star for continuously trying to misrepresent my words and facts. I needed no research after receiving the car because I could see it with my own eyes. I sent the carfax report to Ramon before the car was even shipped and he dismissed my claims.
Car wheels were removed during loading into the container and a forklift used so the undercarriage has scratches and damages all over the place. I contacted customer service several times to clarify why wasn’t a single container used and still no feedback from anyone. So, I do not know which company they hired for the transport or where to complain.

February 9, is the last communication I had with customer service and not the experience date. Ever since, I have been trying to get into contact with them but no one responds.

Buying process and support was okay. Stan was also very helpful during transport. However, the support after the purchase was not okay after mentioning additional damages which were not reported or advertised in the listing.

First, Ramon claimed as a usual procedure of phototaking to make the car more attractive. I emphasized multiple times that the hidden damages could lead to more serious damages not seen on the pictures. However my concerned were dismissed and Roman tried really hard to justify the damages and refused to accept any potential scam.

Upon receiving the car I noticed that the car had been involved in a serious crash resulting in structural damages to the engine frame. Also, upper side airbags were both deployed and upholstery was fit back in to hide the actual condition so it is not visible on the photos. Car runs with a hybrid battery which costs thousands of dollars which was dismantled and removed from the car, along with trunk and engine covers.

When I complained about this over the email, I was told that it was all my fault and responsibility. Ma claim is only regarding hidden damages that were not visible online. Please note that primary damage of the car is described as dents and scratches but there are at least two accidents reported for the car which result in need of full body work and painting on top of replacing all the missing parts. The repair cost upon inspection was estimated at around 38000 Euros or $40 000 while the car was listed only with dents and scratches.

The worst part is that ever since, I have been completely ignored and no one answers my follow-up emails.

As a first time buyer I am truly and totally unsatisfied with this auction site. I purchased a truck in Nov and still have not received the title. Every time I call its next week and again next week. I've looked up every legal way possible and nothing says they can sell a car without a title to someone unknown to the customer. I was told the title will be sent but so far nothing. I've good things about this site but I guess they decided not all customers are treated fairly. ai just want the title if not, please refund all money spent.

Every time i called and asked questions, i always got well informed answers. Had many questions as a first time buyer from Ride Safely.

Very easy to purchase and staff was extra helpful

After dealing with RideSafely for weeks and weeks (and their customer service has been nothing but lackluster) I finally got a vehicle. I was so excited! This was going to be a second car for my family of 5 and it would really help with getting the three small kids where they need to go. I paid for it in full on 3/6/23 and was able to pick it up on 3/08/23. This is where the headache really began.

First- after you get your vehicle you will have your title mailed. You can either have it mailed via snail mail and receive it within 7 or more business days, but this comes without tracking and if it gets lost it's your own issue and you have to pay for a new title. I elected for it to be shipped via FedEx. With this, it is priority shipping with tracking and received in 3-5 business days. I was happy to pay the extra $15 to get tracking and get it sooner.

Keep in mind, I cannot register or get a license plate for this vehicle until I have the title.

I wrote the company on 3/13 to get a status on the title and hopefully tracking. In order to keep this as impartial as possible, I will share my messages and include all typos:

3/13
Me: "Hello. I purchased a vehicle and paid for the title to be sent via FedEx with a tracking number and still have not received this. Please advise."

Agent: "I have reviewed your account, your title arrived and should be mailed during this week due to loads of titles coming in."

Me: "is this a normal time frame? I thought I paid to expedite it.."

Agent: "As there are a lot of titles to be mailed, we send in the order of the queue." The agent did write back a minute later with a second email to say "we do apologize for the inconvenience."

Me: "Can I be refunded the expedited fee for this delay? I would still like it to be shipped with a tracking number but I picked up this car 5 days ago and have not been able to get it registered at the DMV without the title..."

Agent: "We collect the carrier fee to protect the title. Insure the document in case it is lost. However the auction does not mail the document out until the item is picked up and it usually takes about 2 weeks if the title is not pending. If you get refunded for the carrier service, the title will go out regular mail and you will be responsible for the full amount for the duplicate if it gets lost. At least with Fedex they will cover up to 100$ if package is lost in transit."

Admittedly I did not reply to this email as I was frustrated and did not want to write angrily.

3/16
Me: "Hello. Just wanted to follow up and see if the title was mailed?"

Agent: "Dear Customer, I have reviewed your account. The representative spoke to the auction, your title would be getting mailed to us this week. We do apologize for the inconvenience and delay."

Me: "Do you have an idea when this week? Does this include weekends?"

Agent: "I think, that the title will be sent tomorrow till the end of the working day. The representative will contact you."

Spoiler alert..no one contacted me.

3/21 (This was a Tuesday when it was supposed to be mailed the previous Friday)
Me: "Do you have an update on this?"

Agent: "Dear Customer, we do apologize for the delay. We received your title yesterday, but it needs to be flipped. T hat means when we received the title it has no more reassignment space. By law we have to send the title to our stat so they can provide us with a new title with reassignment space to reassign to you. Usually it takes 2 to 4 weeks."

Me: "Was CS planning to reach out and inform me of this? After it's flipped will it be mailed immediately or will there be another waiting period?"

Agent: "Just today we got the information from title department that title has to be flipped. The representative had to call you, but you reach out to me here, that is why, I gave you this information in message. After the title will be flipped, it will be mailed to you immediately. Again, sorry for inconvenience."

I did not write back. I'm beyond frustrated from talking to their customer service department. It's now been 21 days since I picked up a vehicle that I can't drive. I've already put over 1500 into repairs to get this car running so that we can drive it, but now we are just waiting on a title. I do not expect good communication at this point. To find out any information, I have had to contact them first. At this rate who knows when or if I will get the title. If I don't, what happens next? Do I need to sue them as I own the vehicle but have no documentation of this?

I just wanted a vehicle for my family...Now I have a vehicle in my driveway that can't be driven, and a massive migraine from this company. Be careful purchasing from this company.

Edit- The manager reached out to me and spent the majority of the time explaining how I was confused and was not given inaccurate information. There were lots of incidents where she argued over minute details and I learned they do not record their calls.

There was always during and after the sale great communication, and website is easy to use, no problems what so ever .

Great communication, and quick response.

Atencion y profesionalismo Durante todo el process, desde atencion a mis dudas, apoyo Durante la compra y recoleccion de la unidad, hasta el envío de la documentation. Realmente una experiencia agradable.

Very difficult to understand the actual process involved in purchasing a vehicle don’t understand why u can’t use a debit or credit card to pay for purchase

Do not trust what is on their website. I bought a car that stated it runs and drives. When going to get the car, it did not run. There is no way to view the car prior to purchase and no guarantee of their item on the site. Copart and other auctions will allow a refund if it is not what was promised. This is a scam to give you cars that do not work.

Received the vehicle within a few days of the purchase with no problems

GREAT CUSTOMER SERVICE!!!! Very helpful and quick to answer calls without being put on hold or pressing numbers for a real person. Solved my issues within two-mimutes. The fees are going to almost double the winning bid/buy it now cost, be prepared to pay $1,400 for a winning bid of $750.. personal experience. That was without shipping costs.

Quick and efficient transaction processing and quick and efficient delivery through Haulmatch - couldn't be happier!

I bought 5 vehicles there and further damage was found on 4 vehicles after purchase. An attempt is made to sell the damage as previous damage, despite clear evidence! I do not recommend this store and its transport management!

Only complaint was that I wish the whole process would be told to me right after I bought it or before I went to pick it up. I had to go to the one place to pick up paperwork then one place to pick up the car.

New Update:
Well The car that was supposed to run and drive did neither. I also paid 750 in extra fees becasue they wouldn't take credit cards. The auction itself takes credit cards so hiring a broker that is supposed to make a transaction at the auction easier actually made it harder than working directly with the auction. Really unhappy that i am now stuck with a car that doesn't run or drive like they said it did.

Old review:
These guys are crooks. Total scammers. They take your credit card for the initial bidding money, but if you win they don't take credit cards anymore. So they make it impossible to pay them. They only allow cashier check overnighted on the very day you win, or bank wire. That's it no other options. No checks, no electronic ACH, no bill pay, no western union, nothing that would make it easy. So I won the auction and now can't pay because my bank doesn't produce cashier's checks or wire money. Of course they have 100 per day fee and I still can't pay them. I've tried for days now. I've tried 3 different money apps to no avail. I finally got them to accept Western Union but Western Union doesn't list them as a business do I can't use them either. They said that ridesafely must have taken their business off their system. Everything they have done is to take my deposit which is the real way they make money. They accept credit and debit cards from 2nd buyers but not first time buyers. No make it extra hard for them. Well not that they care. But I will fight this until the dogs come home. Every regulatory agency needs to know about these crooks because I'm sure they are going to take my money and worse. This is hands down the lowest company I've ever dealt with. Don't make the same mistake.

A lot of people were happy with the auction, but I think that first-time bidders would be better off if they were always reminded of all of the different fees that were charged, as well as the transportation costs. Invoices would be great if you could put this all on one page, like that. It would be good for us, them, and them. The staff is very good. They make you feel important and don't care how big or small your bid is. I think everyone should use Ridesafely.com.