Wanted to buy my husband a folding pool table for his birthday. Made the order online, which was easy to do & was able to pay with PayPal credit which was extremely helpful. I had a query about my ord... Toon meer
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Lees wat reviewers zeggen
Beautiful cue and fast delivery, alot sooner than quoted! Cue has to be my favorite one to date and ive had a few. Highly recommended for other snooker/pool players looking for a high quality piece of... Toon meer
After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Toon meer
Bedrijf heeft geantwoord
I noticed two large marks on the table and notified them straight away. Below was the response: The marks you can see on the cloth are compression marks, which can occur during the fitting, ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Contactgegevens
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Verenigd Koninkrijk
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4,2
Goed
553 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Tables great
Tables great. Could do with a better finish on ball return. Just seems quick finished and a bit rough when rest of the table is fantastic.
Delivery guys were out of their depth. Had had a sack truck to move a pool table. Nearly dropped it. Good packaging saved the day.
8 augustus 2026
Antwoord van Riley Leisure
Dear Brett,
Thank you for your honest review.
Very pleased to hear that you find the table fantastic.
We test our BCE and Riley Cue Sports product and packaging vigorously to ensure they can withstand transportation and arrive with our customers safely. We strive to bring improvements all the time and we value your feedback.
We hope you continue to enjoy your table with friends and family.
Keep Potting!
Best Regards
The Riley Leisure Team
I order my items.
I order my items.
Which were later refunded.
They lied and claimed that the bank had rejected my card.
They made me waste time and call my bank from overseas.
There was no bank rejection
They had just run out of stock.
Lost out on currency exchange with the refund.
They sent a reply to my negative post. Claiming was a bank issue.
I used my card a lot on holiday and spent a lot with absolutely no issues.
The reason I know they are lying is when I went to reorder the item with a UK card it was marked as out of stock.
Not only lying one time, but twice. All to discredit an honest review of a dishonest retailer.
3 augustus 2026
Antwoord van Riley Leisure
Hi Taufique,
Thank you for your review.
Your order was flagged for security and was therefore automatically refunded.
I can also confirm that we do and did indeed have stock of the item you wanted to purchase.
Should you wish to discuss your order, our team are ready and available via live chat and our contact us page to help.
We look forward to hearing from you.
Best Regards
The Riley Leisure Team
Great pool and snooker table
Great pool and snooker table, perfect size been looking for a good table at a good price for a while.
5 star
31 juli 2026
Antwoord van Riley Leisure
Dear Melanie,
Thank you for your 5-star rileyleisure review.
We offer Riley and BCE tables for all levels and spaces. It's great to hear that we had the right table to suit your needs.
We hope you continue to enjoy your new Snooker with friends and family.
Keep potting!!
Regards
The Riley Leisure Team
Great experience frim Riley great…
Great experience frim Riley great performance from the service and quick delivery thanks again
3 augustus 2026
Antwoord van Riley Leisure
Dear Chris,
Thank you for the 5 star review.
So pleased to hear of your great experience with us. We hope we can be of service for your Riley and BCE cue sports needs in the future.
Best Regards
The Riley Leisure Team
Nice cue but the delivery courier…
Nice cue but the delivery courier company (CSM Logistics) are useless.
You need to use a different service.
2 augustus 2026
Antwoord van Riley Leisure
Dear Mick,
Thank you for your review.
We appreciate your feedback. Should you have issues with the order of your delivery, our team are available through live chat and our contact us page, to help provide an update with your order.
I hope this helps.
Best Regards
The Riley Leisure Team.
Great quality
29 juli 2026
Antwoord van Riley Leisure
Dear Dawn,
Thanks for the Review!!
Keep potting!
Best Regards
The Riley Leisure Team
Good explanation of the cue
Good explanation of the cue
Easy payment system
First class delivery
Thank you.
26 juli 2026
Antwoord van Riley Leisure
Dear Ronnie,
Thank you for the 5 star review.
So pleased to hear of your great experience with us. We hope we can be of service for your Riley and BCE cue sports needs in the future.
Best Regards
The Riley Leisure Team
Great bundle price
Great bundle price, speedy dispatch, good communication, decent quality.⭐️⭐️⭐️⭐️⭐️
26 juli 2026
Antwoord van Riley Leisure
Dear Rudi,
Thank you for your 5 star rileyleisure.com review.
Our bundles are very popular and provide the family with a full games room experience at great value.
So pleased to hear your service and product experience have been so positive.
Keep potting!
Regards
The Riley Leisure Team
Excellent product but assembly is difficult
Good communication, rapid and timely delivery, excellent product, all matching the product description. My only caveat is that the product (a 7 ft American-style pool table with ball return) is said to weigh 107 kg. That is likely accurate and should be manageable by two adults. However, in the process of self-assembly, how you flip that table once the legs are on is a non-trivial question. If you are happy to set it down on its edge, or rest it on two legs, that should be possible. If you'd prefer not to do that, how 2 adults lift it and switch their grip for the 180 degree flip is something you will need to negotiate. Clearer forewarning of this on the website, delivery of an assembled product, or the offer of assembly ... any of those would have earned the missing star. Otherwise, excellent!
29 juli 2026
Antwoord van Riley Leisure
Dear PAS,
Thank you for your review.
We appreciate your feedback and will take on board for future development and communications.
Now that your table is up and run-in we hope you continue to enjoy your BCE Black Cat American Pool Table with friends and family.
Keep potting!
Best Regards
The Riley Leisure Team
Antwoord van Riley Leisure
Dear Daniel,
Thank you for your rileyleisure.com 5 star review.
We pride ourselves on offering a wide range of cues for all levels and budgets. Great to hear that you have found the perfect Riley Bce Snooker cue for your requirements.
Keep potting!
Best Regards
The Riley Leisure Team
I bought my first cue for my best…
I bought my first cue for my best friend's birthday, absolutely lovely cue, great price, I had to get a 2nd one because I wanted it for myself
Very fast delivery
27 juli 2026
Antwoord van Riley Leisure
Dear Tommy,
Wow! thank you for your 5 star rileyleisure.com review.
So pleased that we were your chosen destination for your cue sports gifting, even more please to hear that the cue was received well and in a timely manner.
We hope you and your friend have many battles on the baize with your new Riley BCE snooker cues.
Keep potting!
Best Regards
The Riley Leisure Team
Pool table that we purchased was…
Pool table that we purchased was basically built out of cardboard, advertising shows it’s for adults but it’s tiny and very low more so meant for children, none of the bolts or screws lined up to where they was supposed to and when i contacted the live chat which says “replies in minutes” you’re actually waiting over an hour just for 1 response and they are not very helpful at all. Will not be purchasing anything from here again, very disappointing.
23 juli 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Alicia,
Thank you for your review. I am sorry to hear your order did not meet your expectations.
I believe you have since been in contact with our team and your request has been completed.
Best Regards
The Riley Leisure Team
Snooker cue and bag
Snooker cue is fab but I think the bags could be alot better. No handle and not much padding to protect the cue. The separater does not go all the way down so the separate parts of the cue can still rub and tap together.
9 juli 2026
Antwoord van Riley Leisure
Hi Shelley,
Thank you for your review, really great to hear that you are happy with your BCE Riley Cue.
Our cues cases are available in a variety of specifications dependant on your requirements. Cases and their compatibility can be found in our case section, should you wish to look for an upgrade.
Keep potting!
Best Regards
The Riley Leisure Team.
I received a Riley branded cue and it…
I received a Riley branded cue and it had a tool mark near the tip and the feel was rough to touch ie not lacquered, polished or burnished. The delivery was good but customer service was difficult to obtain and expectations for a £200 pool cue were not met.
8 juli 2026
Antwoord van Riley Leisure
Dear Tim,
Thank you for your review.
We are sorry to hear that your expectations were not met on this occasion.
If there is an issue with your cue, we would urge you to get in touch via live chat or through our contact us page. Our team are on hand to help review and resolve as efficiently as possible.
Best Regards
The Riley Leisure Team
Item was due delivery on Tuesday
Item was due delivery on Tuesday, it was not delivered or attempted. Item then due for delivery again today (Thursday) delivery company furdeco again have cancelled the delivery there I am still awaiting delivery of the item.
Not good enough.
9 juli 2026
Antwoord van Riley Leisure
Dear John,
Thank you for your review.
I am sorry to hear that there has been a delay with you order.
We have checked your order and can see it has been rescheduled for you.
The table will be with you within our 5-7 business day lead time.
Should you ever require an update on your order, please rest assured that you can contact us via live chat or through our contact us page.
Best Regards
The Riley Leisure Team
Good service plus here in a couple of…
Good service plus here in a couple of days well please .
9 juli 2026
Antwoord van Riley Leisure
Dear Paul,
Thank you for your 5 star Rileyleisure.com review.
Great to hear you received such efficient service with us.
Keep potting!!
Best Regards
The Riley Leisure Team
Terrible Customer service - Attempted to contact customer service…
Attempted to contact customer service via live chat on 3 occasions and received no response whatsoever.
I’ve recently bought a Riley Elegance Series 4 cue and the grain on the shaft appears to be lifting.
Also tried calling the number provided but selecting different options when prompted lead to the same response - nothing.
13 juli 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Andy,
Thank you for your review.
I am sorry to hear you have an issue with your cue. We believe we had contact with you through live chat a few days ago but we cannot see an order under your name, based on the details from the review.
We would urge you to get in touch via email:
Otherenquiries@bce-riley.com
State your name and order number along with any details of the issue you would like to provide. Our team are on standby to review and resolve this for you.
Best Regards
The Riley Leisure Team
Amazing quality cues for a very good…
Amazing quality cues for a very good price defo be ordering from Rileys leisure again. Delivery service is amazing only waiting 3 days.
6 juli 2026
Antwoord van Riley Leisure
Dear Lewis,
Thank you for your 5-star Rileyleisure.com review.
We welcome your feedback and its great to hear that we were able to provide a high level of service and Riley BCE cue sports products to you and our customers.
Keep potting lewis!
The Riley Leisure Team.
Excellent delivery response
Excellent delivery response, needed this quick and delivered very swiftly. Cue is excellent and won my first competition in years using this cue. Boosted my confidence which is massive. So well pleased
4 juli 2026
Antwoord van Riley Leisure
Dear Paul,
Wow! Congratulations! - So pleased to hear of the impact your new Riley BCE Snooker has had on your game and confidence.
We are proud to be able to provide Riley BCE cue sports equipment that can play its part in taking your game to the next level!
Thanks again and keep potting!!
Regards
The Riley Leisure Team
Antwoord van Riley Leisure
Dear Ross,
Thank you for your 5-star rileyleisure.com review.
We strive to provide the best online experience and cue sports products to our followers all over the world.
Keep potting!
Best Regards
The Riley Leisure Team
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