Wanted to buy my husband a folding pool table for his birthday. Made the order online, which was easy to do & was able to pay with PayPal credit which was extremely helpful. I had a query about my ord... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Beautiful cue and fast delivery, alot sooner than quoted! Cue has to be my favorite one to date and ive had a few. Highly recommended for other snooker/pool players looking for a high quality piece of... Toon meer
Bedrijf heeft geantwoord
After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Toon meer
Bedrijf heeft geantwoord
I noticed two large marks on the table and notified them straight away. Below was the response: The marks you can see on the cloth are compression marks, which can occur during the fitting, ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Contactgegevens
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Verenigd Koninkrijk
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4,2
Goed
553 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I ordered the cue last Friday and still…
I ordered the cue last Friday and still haven’t received it. Can’t get in touch with anyone. All I get from my tracking is it will come tomorrow then tomorrow never comes
3 juli 2026
Antwoord van Riley Leisure
Hi Dug,
Thank you for your review.
We can see that you ordered on the 6th and your order is out for delivery today (13th). This is within our 3-7 business day window.
Should you ever have any questions about your order please do not hesitate to contact us, via live chat or our contact us page, where our team will be happy to help.
Best Regards
The Riley Leisure Team
A good product
3 juli 2026
Antwoord van Riley Leisure
Dear Paul,
Thanks you for your 5-Star Review!
Keep potting!
The Riley Leisure Team
Slow delivery time could be quicker
Slow delivery time could be quicker. Charge a fee for delivery
Ordered on the 1st on the 8th still waiting for delivery
1 juli 2026
Antwoord van Riley Leisure
Hi Slow,
Thank you for your review.
We can see that you ordered on the 1st and received your order on the 8th. Which is within our 3-7 business day window.
Should you have any questions about your order please do not hesitate to contact us, via live chat or our contact us page.
Best Regards
The Riley Leisure Team
I had to send back the extension for my…
I had to send back the extension for my heritage snooker cue,because on the web site it said it would fit the heritage cue,but did nor.
I sent a message and got a reply back the extension would not fit this 2 piece cue.
So I have sent it back postage £5.00
I think you need to update you web site so this can’t happen again
25 juni 2026
Antwoord van Riley Leisure
Hi David,
Thank you your review. Our telescopic extensions are specifically for our 3/4 cue cue ranges, not our 2pc. We are sorry for the confusion.
Should you ever have any questions around the products, we are always available on Live Chat or through our contact us page, to help with any questions around our cue sports products and their compatibility.
We hope you continue to enjoy using your BCE Heritage Cue.
Keep potting!
The Riley Leisure Team
Antwoord van Riley Leisure
Dear Peter,
Thank you for your 5-star rileyleisure.com review.
We are so pleased you are happy with your products and services from Riley BCE.
We are always here for your cue sports equipment requirements.
Keep potting!
Regards
The Riley Leisure Team
Pool table for my son
Ordered a pool table in advance for my child’s birthday. Asked them to deliver in 6 weeks. Happy with the end result and service provided. Shoutout to Hayley for securing the last piece for me. Furdeco who are responsible for delivery were also prompt and clear with communication.
29 juni 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear waq07,
Thank you for your 5-star rileyleisure.com review.
We know our Riley BCE cue sports products can be for special occasions and we will always strive to accommodate where at all possible.
We hope your son has a great birthday and you as a family have looks of enjoyment from your new Riley BCE pool table.
Best Regards
The Riley Leisure Team
Nice product at a good price
Nice product at a good price, delivery on time and well packaged
27 mei 2026
Antwoord van Riley Leisure
Dear Robert,
Thank you for your 5-star rileyleisure.com review.
We take great pleasure in providing Riley and BCE cue sports products worldwide.
We continue and strive to be the complete cue sports destination for all players now and in the future.
Keep potting!
The Riley Leisure Team
Lovely two piece cue the weight feels…
Lovely two piece cue the weight feels great also process and service was brilliant
18 juni 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Mick Pegg,
Thank you for your 5 Star Rileyleisure.com review.
So pleased to hear that you are happy with the Riley BCE products and services you have received.
Keep potting!
Best Regards
The Riley Leisure Team.
The table we order is great for pool…
The table we order is great for pool and table tennis. The darts board isn't that great, the darts just don't stick and it's an odd height when the table is stood up.
7 juni 2026
Antwoord van Riley Leisure
Dear Ian,
Thank you your review.
Great to hear that the Pool Table and Table Tennis are great and you are enjoying them.
We hope you continue to enjoy the table with friends and family.
Best Regards
The Riley Leisure Team
Ordered a cue and everything was…
Ordered a cue and everything was delivered and came in great time,as promised.
I started used the cue and discovered it had a defect, so I contacted them and they sent me details to send cue back free of charge and new cue has arrived to replace it.
Fantastic service and can’t wait to use the cue .
I can’t recommend this company enough 👍
5 juni 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Robert,
Thank you for your 5 star rileyleisure.com review.
Communication is very important to us, and is great to hear that we were able to manage your issue swiftly and in line with what you would expect from BCE Riley.
We hope you continue to enjoy your cue and hope to be of service to you again in the future.
Keep potting!
Best Regards
The Riley Leisure Team
The customer service I received from…
The customer service I received from this company was absolutely fantastic, they went above and beyond to rectify a mistake that I had made whilst purchasing an order. I cannot recommend them enough.
4 juni 2026
Antwoord van Riley Leisure
Dear Sarah,
Thank you of your 5-star review.
Mistakes can happen and it is important that to us that we are able to put your mind at rest when ordering cues or games tables from Riley BCE.
We hope you enjoy your purchase.
Best Regards
The Riley Leisure Team.
Antwoord van Riley Leisure
Dear Sam,
Thank you for your 5-Star Rileyleisure.com review.
Great to hear you found our services super fast and Riley BCE Pool cues products of a such high quality.
Keep potting!
Regards
The Riley Leisure Team
Antwoord van Riley Leisure
Hi Michael,
We really appreciate your 5 star Rileyleisure.com review - Thank you.
Great to hear our Riley and BCE cue sports products and services are well received.
Keep potting!
Best Regards
The Riley Leisure Team
Swift delivery
Swift delivery, using the delivery company was Furesco, was really good, as they kept updating me with the status of the delivery. I had initially felt uneasy reading some reviews here, but then decided to trust my guts, as I had already made the purchase before going through the comments. I am glad I did and my table came in within 5 days, nice and smooth.
The pool table and the dart is really nice.
1 juni 2026
Antwoord van Riley Leisure
Dear Baize Adigwerex,
Thank you for your detailed 5-Star Rileyleisure.com review.
Our courier partners always strive to provide the best possible service and are fully aligned with your levels of service and more importantly, our customer's expectations. It's great to hear of your experience.
We hope you, your family and friends continue to enjoy your new Riley BCE Pool Table and Darts Set.
Best Regards
The Riley Leisure Team
everything was so easy
everything was so easy, i did'nt have to do any thing and my table was delivered quickly.
28 mei 2026
Antwoord van Riley Leisure
Dear David,
Thank you for your 5-star Rileyleisure.com review.
It's always great to know that we provide great cue sports service to our loyal customers.
We hope you continue to enjoy your Riley BCE cue sports products.
Best Regards
The Riley Leisure Team
Antwoord van Riley Leisure
Dear Stephen,
Thank you for your 5-star Rileyleisure.com review.
It's always great to know that we provide an efficient cue sports service to our loyal customers.
We hope you continue to enjoy your Riley BCE cue sports products.
Best Regards
The Riley Leisure Team
Antwoord van Riley Leisure
Dear Kevin,
Thanks for your review!
Keep potting!!
Regards
The Riley Leisure Team
Antwoord van Riley Leisure
Dear Julian,
Thank you for your review!
Keep potting!!
Regards
The Riley Leisure Team
Bce black series 4
Ordered the bce black series 4 cue well happy with the cue carnt wait to use it for the first time feels like a quality cue and not just like a over priced cue you borrow from the snooker club, was a bit disappointed that I couldn't track the order properly or get a eta for delivery or the fact u couldn't email supplier without getting, this email is not in use or fact that the live chat on Web site doesn't have a send so u actually carnt speak to no one even tho it states u can other then that pretty happy hen e the 4 stars
26 mei 2026
Antwoord van Riley Leisure
Hi Chris,
Thank you for your review. We are so pleased to hear your cue has arrived in time and is of the quality to expect from Riley BCE.
Our live Chat is available and operated by humans through working hours. Outside of this you can still leave a message and our team will pick it up and respond the next working day.
Communication and efficiency is at the heart of our services and we hope we can be of service to you again the future.
Best Regards
The Riley Leisure Team.
Antwoord van Riley Leisure
Dear Gary,
Thank you of your review.
We are here for all your cue sports needs in the future.
Keep potting!!
Best Regards
The Riley Leisure Team
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