Wanted to buy my husband a folding pool table for his birthday. Made the order online, which was easy to do & was able to pay with PayPal credit which was extremely helpful. I had a query about my ord... Toon meer
Bedrijf heeft geantwoord
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Beautiful cue and fast delivery, alot sooner than quoted! Cue has to be my favorite one to date and ive had a few. Highly recommended for other snooker/pool players looking for a high quality piece of... Toon meer
Bedrijf heeft geantwoord
After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Toon meer
Bedrijf heeft geantwoord
I noticed two large marks on the table and notified them straight away. Below was the response: The marks you can see on the cloth are compression marks, which can occur during the fitting, ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Contactgegevens
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Verenigd Koninkrijk
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4,2
Goed
555 reviews
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Bce black series 4
Ordered the bce black series 4 cue well happy with the cue carnt wait to use it for the first time feels like a quality cue and not just like a over priced cue you borrow from the snooker club, was a bit disappointed that I couldn't track the order properly or get a eta for delivery or the fact u couldn't email supplier without getting, this email is not in use or fact that the live chat on Web site doesn't have a send so u actually carnt speak to no one even tho it states u can other then that pretty happy hen e the 4 stars
26 mei 2026
Antwoord van Riley Leisure
Hi Chris,
Thank you for your review. We are so pleased to hear your cue has arrived in time and is of the quality to expect from Riley BCE.
Our live Chat is available and operated by humans through working hours. Outside of this you can still leave a message and our team will pick it up and respond the next working day.
Communication and efficiency is at the heart of our services and we hope we can be of service to you again the future.
Best Regards
The Riley Leisure Team.
Antwoord van Riley Leisure
Dear Gary,
Thank you of your review.
We are here for all your cue sports needs in the future.
Keep potting!!
Best Regards
The Riley Leisure Team
Order was processed quickly and efficiently.
Order was processed quickly and efficiently. E mail kept me updated with order and delivery was within three days. Very happy with my cue and case plus the extra pack issued free as a bonus.
27 mei 2026
Antwoord van Riley Leisure
Dear Geoff,
Thank you for your 5-Star Rileyleisure.com review.
It's great to hear we have provided an efficient service and that you are happy with your Riley BCE Cue Sports Products.
We hope to be of service to you again in the future.
Keep potting!
Best Regards
The Riley Leisure Team
Antwoord van Riley Leisure
Hi David,
Thank you so much for your 5 star review.
We hope you enjoy your new cue!
Keep Potting!
Best Regards
The Riley Leisure Team
SCAM
SCAM - AVOID at all costs. Terrible customer service. Wasted time telephoning, emailing and using live chat. Telephone is a waste of time as cannot speak to anyone, at all. Email is a waste of time as all responses are automated and direct you to live chat. Live chat is a waste of time, as despite the statement "Chat to a Human! We’ll reply within a few minutes", there is never a response. Online help states that every item has an "available to ship date" but it does not. When I did eventually receive a message from live chat they tried to scam me out of £96 for an additional delivery charge, despite my full address being populated at order placement and delivery being confirmed as free. My order confirmation email contained an incorrect and incomplete postcode, despite it being populated accurately by me during the order process. Upon requesting that this be corrected, I was informed of obscene delivery charges of £96!! I live in mainland UK so this is outrageous. Live chat agent has told me this is due to their system not being able to calculate delivery charges at delivery placement and instead they would have to contact customers after payment and order is taken. Live chat agent was rude and unhelpful and despite me requesting confirmation of my order cancellation, has refused to issue one.
1 juni 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Jennifer
We’re disappointed to read this review, particularly the accusation that we are a “scam,” when the timeline shows quite the opposite.
Your order was placed at 3:53pm. At 3:54pm, you contacted us via Live Chat requesting that it be expedited. We replied at 4:20pm, advising that the order could be despatched within 24 hours and that, due to your remote delivery location, an additional carriage charge would apply. At 4:24pm, you requested cancellation of the order, which we actioned immediately. Your refund was processed at 5:10pm the same day.
So, within less than 80 minutes of placing the order, you had received a response, requested cancellation, and been fully refunded.
As explained, delivery surcharges are advised after an order is placed, which gives customers the opportunity to decide whether they wish to proceed. In your case, you chose not to, and we refunded you promptly and in full.
We believe we acted professionally, promptly and with the best intentions of you as our customer in mind. We are, therefore, very sorry we did not meet your expectations on this occasion.
Should you require anything else, we are always here to help.
Best Regards
The Riley Leisure Team
Absolutely appalling company
Absolutely appalling company,this was order 17th May 2026 and had nothing till I messaged. And then said it would be sent on Tuesday 19th with a tracking number. The delivery company hasnt even had the table and nothing is due to come to me. Yet if I order off amazon it would of come in two days. No contact number to call and actually speak to anybody. This isn't a cheap item its a table costing nearly £400.00 that was brought as a birthday gift for my son and now he has nothing. Stop lying
17 mei 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
UPDATE: Customer ordered on the 17th May and product was delivered on the 23rd May, which is within the 3-7 Business days we outline during our checkout process.
Regards
The Riley Leisure Team
Excellent service my new case and case…
Excellent service my new case and case arrived and unfortunately the case was damaged in transit. Upon notifying them I had a new case delivered to me withing 24hours couldn't ask for better service. Would highly recommend
20 mei 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Hi Jacob,
Thank you for your 5Star Riley leisure review. So pleased we could provide such a good service for you.
We hope you continue to enjoy your Riley BCE Cue sports products.
Keep potting!
Best Regards
The Riley Leisure Team
Good website and quick delivery time
Good website and quick delivery time. Que was packaged well.
4 mei 2026
Antwoord van Riley Leisure
Dear Kian,
Thank you for your 5-star Rileyleisure.com review.
We hope you enjoy your BCE Riley Snooker/Pool Cue.
Best Regards
The Riley Leisure Team
Very beautiful well balaced solid ash…
Very beautiful well balaced solid ash cue…like the weight received. Great value for my new snooker experience. I hope I do better at playing snooker then Judd did with 9 ball🤔actually he faired pretty wellfor a single effort that I’m aware of. Thanks J
6 mei 2026
Antwoord van Riley Leisure
Dear Sharon,
Thank you for your 5-star rileyleisure.com review.
We strive to provide the best in class Snooker and Pool cues. It is great to hear that you think our products are great!
We hope you enjoy your Riley BCE cue sports equipment.
Best Regards
The Riley Leisure Team
Delivery was good
3 mei 2026
Antwoord van Riley Leisure
Dear Tawanda,
Thank you for your rileyleisure.com review.
We hope you enjoy your Riley BCE cue sports equipment.
Best Regards
The Riley Leisure Team
Helpfull servive and quick delivery
6 mei 2026
Antwoord van Riley Leisure
Dear Mr Carter,
Thank you for your 5-star Rileyleisure.com review.
Keep potting!!
Best Regards
The Riley Leisure Team.
My experience has been negative
My experience has been negative: I placed the order on May 2nd, and according to your information international shipping takes 5 to 7 business days, but UPS only confirmed shipment and receipt on May 20th — and I still haven't received the package. On top of that, I have had to pay customs fees amounting to an additional €78.56. I think you should inform customers of all this when placing an international order. I hope that at least the product lives up to expectations when I finally receive it
2 mei 2026
Antwoord van Riley Leisure
Hi Jehtro,
Thank you for your review.
UPDATE: Customer has now paid the customs fees to release the order. The order was delivered to the customer on the 14th May.
We hope you enjoy your Riley BCE Snooker Cue.
Keep Potting!
Best Regards
The Riley Leisure Team
Bought a 5 foot 2 in 1 pool table
Bought a 5 foot 2 in 1 pool table, appears to be very good quality, good price and delivered in good time.
28 april 2026
Antwoord van Riley Leisure
Dear Mrs H,
Thank you for your 5 star Riley Leisure review.
So pleased we could provide a very good Riley BCE pool table and service to you.
We hope you have lots of enjoyment from your new pool table.
Best Regards
The Riley Leisure Team
Good cue but delivery took a while.
5 mei 2026
Antwoord van Riley Leisure
Dear Joshua,
Thank you for your review, and pleased to hear you are happy with your Riley BCE cue sports purchase.
Keep potting!
Best Regards
The Riley Leisure Team
Quick delivery
Quick delivery, would be an improvement if there was a text notification for when it's at the door as I was away
1 mei 2026
Antwoord van Riley Leisure
Dear Luke,
Thank you for review. We appreciate your feedback and take on board as we continue to evolve our processes.
Best Regards
The Riley Leisure Team
Antwoord van Riley Leisure
Dear Edward,
Thank you for the 5 star review.
We always strive to communicate well and deliver our Riley BCE cue sports products safely and in a timely manner.
Best Regards
The Riley Leisure Team
Great quality cue bought and was…
Great quality cue bought and was packaged with care and delivered on time. Would definitely recommend 👌
30 april 2026
Antwoord van Riley Leisure
Dear Sean,
Thank you for your 5-Star Rileyleisure Review.
So pleased to hear we have delivered a top quality product and service to you.
Keep potting!
Best Regards
The Riley Leisure Team.
It has not yet been delivered after a…
It has not yet been delivered after a week.!!! According to the tracker it has been sitting in a warehouse for 4 days. Please contact us.
5 mei 2026
Antwoord van Riley Leisure
UPDATE - Thank you for your review. Please note we have since been in touch with the customer and the courier service and helped to resolve the situation. The order will be with the customer shortly.
My dream piece of craftsmanship …
I've never had a proper cue before never mind a Riley, when it arrived today I can honestly say I was like a child at Christmas, im now going to buy one for my son, I just turned 58 on Thursday and this was a beautiful treat for myself thank you.
4 mei 2026
Antwoord van Riley Leisure
Dear David,
Thank you for your great 5-star rileyleisure.com review.
It's great to hear that our products and services have brought so much joy. We hope you and your son have many years battling it out on the baize with your new Riley Snooker Cues.
Keep potting!!
Best Regards
The Riley Leisure Team.
Antwoord van Riley Leisure
Dear Jagjit,
Thank you for your 5 star rileyleisure.com review!
Keep potting!
Best Regards
The Riley leisure Team.
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