Beautiful cue and fast delivery, alot sooner than quoted! Cue has to be my favorite one to date and ive had a few. Highly recommended for other snooker/pool players looking for a high quality piece of... Toon meer
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Lees wat reviewers zeggen
Wanted to buy my husband a folding pool table for his birthday. Made the order online, which was easy to do & was able to pay with PayPal credit which was extremely helpful. I had a query about my ord... Toon meer
Bedrijf heeft geantwoord
After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Toon meer
Bedrijf heeft geantwoord
Good products. However my cue came slightly damaged, nothing too serious but be lightly tedious giving the price.
Bedrijfsgegevens
Geschreven door het bedrijf
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Contactgegevens
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Verenigd Koninkrijk
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4,2
Goed
557 reviews
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Pool table and table tennis set
Had the Luke littler pool table set for the kids for Xmas.
While the table is great. The dart board if far to high to use and the pool cues and table tennis bats are quite poor and I have had to order better 1s to use
17 januari 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear GTRT-RILEY,
Thank you for rileyleisure review.
All feedback is taken positively and is used to fuel our development going forward. Please note that the Luke Littler Dartboard is an individual item and can be placed anywhere in the home and at a height you are find suitable for the users.
We hope you continue to enjoy your Riley BCE Table.
Best Regards
The Riley Leisure Team
Producto correcto
Producto correcto. Buen embalaje. La empresa de mensajeria, ups, muy deficiente en la entrega.
15 januari 2026
Antwoord van Riley Leisure
Dear Manuel,
Thank you for your review. We are pleased to hear that you were happy the products and services.
When shipping world wide we look to use well established couriers such as UPS, as well as others. Please note that we make every effort to ensure the product arrives safely with our customers.
We are pleased to hear that your products did arrive with you and you are happy with them.
Keep potting!
Best Regards
The Riley Leisure Team
Please avoid Riley as a brand - shocking customer service
We ordered one of the premium fold up tables for our two boys as their main Christmas present.
On Christmas Eve we got the table out to assemble, ready for them to play on Christmas Day. On putting the table together, we noticed that there was a manufacturing issue (not a missing part, but a thread to connect table & leg together hadn't been fitted). This is pretty important to ensure the table can be put together, and meant we were not able to have our boys present for them to play on Christmas Day.
If that wasn't bad enough, the customer service trying to get that resolved has been shocking! You cannot speak to anyone on the phone (through any number). We emailed after Christmas, then chased 2nd Jan, 4th Jan. Nothing. I'd also been on live chat - silence. Turns out, Riley take 2 weeks off for Christmas - not even skeleton staff!! I've never known a retailer be unavailable over what would be a busy period where people are buying sales items, or have issues with Christmas orders.
We were then advised after much chasing, that parts would be delivered. A few days later, they sent us the wrong legs!! So more chasing, more delays, we've only just had the parts, 19 days later. The table looks so so, not premium at all.
I would avoid Riley like the plague, I used to go to their pool halls and buy their cues, but that was 20 years ago, they are a poorly run brand now.
P.S. I rarely ever take time to leave reviews, that's how annoyed and disappointed I am with our customer experience - can see many others think the same.
15 januari 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Nick
We are genuinely sorry for the disappointment this has caused, especially given it was intended as a Christmas present for your boys — we completely understand how upsetting that must have been.
Just to clarify a couple of points: we were not closed for two weeks over Christmas. Our offices were closed for the three working days between Christmas and New Year, reopening on 2nd January. From that date, our customer services team were in ongoing contact and worked to resolve the issue as efficiently and swiftly as possible, ultimately sending the correct replacement parts to ensure the table is fully functional.
We do regret that incorrect parts were initially sent, which added to the delay, and we apologise for the frustration this caused.
The 5ft Folding Pool Table you ordered is one of our very best sellers, loved by many happy customers over the years.
We strive to offer the very best customer service and pride ourselves on the quality of our products, so it is disappointing to hear that we did not meet your expectations.
Your feedback has been shared internally so we can continue to improve.
Best Regards
The Riley Leisure Team
The whole experience from ordering to…
The whole experience from ordering to delivery was exceptional. I was always kept in the loop and very happy with my new cue.
3 januari 2026
Antwoord van Riley Leisure
Dear Kevin,
Thank you for your 5 star Rileyleisure.com review.
We hope you enjoy your new Riley BCE Snooker Cue.
Keep Potting!
Best Regards
The Riley Leisure Team
5 Star Service
•Easy to use website and checkout
•Fantastic quality products, i bought one of the new sandalwood elegance series cues and could not fault it, fantastic craftsmanship
•I live in the Highlands and it was delivered in just 2 days
•Third time i’ve used this company and i see no reason why you’d need to use another :)
25 november 2025
Antwoord van Riley Leisure
Dear Muzza,
Thank you for your great 5-star Riley Leisure review.
So pleased to hear we have delivered on all fronts from the quality of our Riley BCE cue sports products to the delivery and service from our site, staff and systems.
Your brand loyalty is very much appreciated and we hope to be of service to you again in the future.
Keep Potting!!
Best Regards
The Riley Leisure Team
Ordering easy and efficient and product…
Ordering easy and efficient and product arrived quickly and safely
3 januari 2026
Antwoord van Riley Leisure
Dear Lee,
Thank you for your 5-Star Riley Leisure Review.
We aim to provide an online experience that is informative as well and intuitive, and it is great to hear of your positive interactions with us.
We hope to hear from you again in the future.
Keep Potting!
Best Regards
The Riley Leisure Team
Can't speak to a person on the phone &…
Can't speak to a person on the phone & this "live chat" does not work. What kind of customer service is that???
12 januari 2026
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Daren,
Thank you for your review.
We have checked our system, and it appears you have not been in touch with us prior to this review.
If you have placed an order under another name, we would urge you to get in touch with us via our contact us page or live chat on the website.
We can then review your order accordingly.
Our team are here and ready to help.
Best Regards
The Riley Leisure Team
Cue received in very good condition
Cue received in very good condition. Bought during sale period over Christmas. Very happy with purchase.
27 december 2025
Antwoord van Riley Leisure
Dear Sufian,
Thank you for your 5-Star Riley Leisure review.
So please we could be of service. We hope you continue to enjoy your new cue.
Keep Potting!
Best Regards
The Riley Leisure Team.
Antwoord van Riley Leisure
Dear Lee,
Thank you for your 5 Star Riley Leisure review.
We are very thankful of your positive feedback.
Best Regards
The Riley Leisure Team
Lack of information and damaged cue
I was told I would receive an email to say when the cue would be dispatched, I didn’t and had to chase it to find that it was dispatched the day before. Delivery was made within the 3-7 days which I was to expect but being notified would be nice.
The cue has come with scratches on the butt, I have emailed them but haven’t had a reply.
It also doesn’t look as nice as the photos.
4 januari 2026
Antwoord van Riley Leisure
Dear Mr Gunn,
Thank you of your review.
We incurred a minor technical issue with our despatch confirmation notifications. We subsequently sent the tracking number to you.
Regarding the issue with the scratches, customer services have now responded. Your email was received at 20.50 on Friday and unfortunately we are closed over the weekend.
We will always look to communicate with customer as swiftly as possible. Should you require any further information, please do not hesitate to contact us through Live Chat on our Website or by email, where our team will be happy to help.
Best Regards
The Riley Leisure Team
I cant offer you anymore than 3…
I cant offer you anymore than 3 currently, as ive not recieved the cue as of yet.
31 december 2025
Antwoord van Riley Leisure
Hi Paul,
Thank you for the review.
we have checked and can confirm the cue is on its way to you.
Should you need any further information us as tracking etc, please check you emails or contact us through live chat and we will be happy to help.
Best Regards
The Riley Leisure Team
New Cue
Cue arrived in perfect condition ready to go. My son is excited to get started with the first cue of his own
1 januari 2026
Antwoord van Riley Leisure
Dear Mr Mitchell,
Thank you for your 5 star Riley Leisure review.
We hope you son is enjoying his new Riley BCE snooker cue, and wish him the best of luck as he continues his cue sports journey.
Keep potting!!
Best Regards
The Riley Leisure team
Great service and product
Great service and product. Ordered and delivered in a suitable timeframe. Delivery firm great. Pool table as described and son loves it. Definitely recommend.
28 december 2025
Antwoord van Riley Leisure
Dear Jeremy,
Thank you for your kind words and 5-Star Riley leisure review. So pleased to hear your son loves his new Riley BCE Pool Table.
We hope you have many hours of fun playing with the table.
Keep potting!
Best Regards
The Riley Leisure Team
Online Order for Cue & Case Set
Order placed online during Xmas/New Year week. Originally received email to say item would be dispatched from 6th Jan. Received email 5th Jan saying it was dispatched and arriving 7th Jan. Morning of the 6th, received another email saying it would be delivered that morning. I mention this as I had a match Weds evening and thought it wouldn't arrive in time and to my surprise it did! So I was impressed with that aspect.
As for the item (cue & case), again, exceeded my expectations really. Turned out to be better than I was expecting and therefore I am extremely pleased with my purchase and the overall experience.
Would definitely buy from Riley/BCE again. Great transaction. Recommended.
29 december 2025
Antwoord van Riley Leisure
Hi Simon,
Thank you for your 5-Star Riley Leisure.
After a well earned break, our team were in fine form on return to work and made sure all orders were fulfilled as efficiently as possible.
It is also great to hear that our Riley BCE cues have exceeded your expectations. We are proud of our range of snooker and pool cues and are always looking to provide the best quality cue sports products to our loyal customers.
Good luck with your new cue.
Keep Potting!
Best Regards
The Riley Leisure Team
Great product and excellent quality and…
Great product and excellent quality and service arrived on time and well packaged only downside cue tips is 9.5mm and was sent 10mm replacement tips.
28 december 2025
Antwoord van Riley Leisure
Hi Nigel,
Thank you for your 5 star Riley Leisure review. We are very pleased to hear we have supplied a great Riley BCE cue sports products and services to you.
Please note the 10mm tips are supplied to allow you to trim and shape the tip as you require, to fit the 9.5mm ferrule. Hope this helps.
Thank you again for your custom and we hope to be of service again in the future.
Regards
The Riley Leisure Team
Really good service
Really good service, well packaged, nice looking bit of kit, see what it's like on the table tomorrow
27 december 2025
Antwoord van Riley Leisure
Dear Mr Sykes,
Thank you or your 5-star Riley leisure review.
We hope you continue to enjoy your Riley BCE cue sports products.
Keep potting!
Regards
The Riley Leisure Team
Cue could do with a rubber between the…
Cue could do with a rubber between the bottom and the extension to protect the cue when extension not in use
26 december 2025
Antwoord van Riley Leisure
Hi Neil,
Thank you for your review.
So pleased to hear you are happy with your Riley BCE Cue.
The majority of our cues do indeed have 'bumpers' on the base of the cue, but come in different forms from Rubber, to traditional leather and, in some of our higher end cues resin.
Keep Potting!!
Regards
The Riley Leisure Team
Very good range price was great…
Very good range price was great delivery was faster than expected with Christmas as well
28 december 2025
Antwoord van Riley Leisure
Dear Customer,
Thank you for your 5-Star Riley Leisure Review.
We strive to provide the best and most efficient service possible, and it is always great to hear that we meet our customers expectations, particularly during the festive season.
We hope you enjoy your Riley BCE products.
Best Regards
The Riley Leisure Team
Very Disappointed
I can honestly say I cant remember a purchase that disappointed me so much before.
I understand that I did not buy a top of the range slate table but I still expected better.
The workmanship wasn't great, the joints and the pockets not fitted great. One pocket had scratch marks on it which I only noticed when setting it up. Another pocket had glue marks on it where it hadn't been cleaned before sale or finished off, and as for the ball return, I had to search for 2 or 3 balls every frame I played! I was not impressed at all!!!
Sadly at the moment I have far more than just a poor buy to cope with, as health issues are drowning me. So despite your offer to contact you I have more important issues. But I really did expect better!
2 december 2025
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Keith,
I am sorry we did not meet your expectations on this occasion.
We are always available to discuss your issues and can usually find a suitable resolution for our customers.
Please get in touch should you have any further questions.
Best Regards
The Riley Leisure Team
Bought a table from Riley assuming it…
Bought a table from Riley assuming it would be good quality given the name, however I was very dissatisfied with the item, the table is cheaply made, cues are cheap, the cloth has ridges in it, the dart board on the back is plastic with cheap plastic darts that are completely unusable
Spoke to customer services about my concerns and was fobbed off and obviously the item can’t be returned once built, but no way of seeing the quality before building.
Definitely avoid and spend the money on a good quality table
12 december 2025
Review zonder uitnodiging
Antwoord van Riley Leisure
Dear Nicolas,
I am sorry we did not meet your expectations on this occasion.
We are always available to discuss your issues and can usually find a suitable resolution for our customers.
Please get in touch if you have any further questions.
Best Regards
The Riley Leisure Team
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