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RM Cycles Reviews 

447
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent price on a Troy Lee Designs full face MTB helmet - thank you! Super speedy dispatch from RM Cycles and the usual Royal Mail "we'll get it to you on the 4th day and not before" service, whic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Consistent with pricing and availability, at least in my experience. Delivery time was very quick and the wrapping was eco friendly, if that matters! So far very happy with RM Cycles. I must say thoug... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Perfect 👌 bicycle as described, well packed , happy enough with the experience and services in purchasing from RM Cycles and would buy again, this was a online purchase, Ex display e bike ...BOSH... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Troy design A3 helmet purchased/Item very well packaged, as described and really good price.Kept updated about delivery and arrived on time when stated.Really impressed with helmet and wouldn’t hesita... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fietsenwinkel
  2. ook in
  3. Fietsenmaker
  4. Winkel voor tweedehands fietsen

Over RM Cycles

Geschreven door het bedrijf

Shop front banner

Welcome to RM Cycles

Your Local Bike Shop Online

The independent, family-run cycle shop in Tenterden, Kent

Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.

Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.

Our Philosophy

Come for the Price – Stay for the service

At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.

We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.

Bike display

Shop with Confidence

Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!

We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!

Workshop main image

Independent. Passionate. Trusted.

Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.

You can meet our owner and see a tour of the store here.

Workshop & Servicing

Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.

Workshop card image

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

447 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,7

Alle reviews

(447)

280 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great service

Great service. I ordered the bike on Tuesday and was at my door on Friday! It was all nicely packed and it took 30 min @ bike shop to assemble. I would highly recommend it.

12 mei 2026
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Antwoord van RM Cycles

Hi Sharran, that's a nice bike you have there, we are really pleased to be able to offet them at that price, ride safe!

Beoordeeld met 5 van de 5 sterren

Positive experience throughout the…

Positive experience throughout the purchase. RM Cycles ⭐ Highly recommended 👍

17 mei 2026
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Antwoord van RM Cycles

Hi Paul, thanks so much for leaving the review! Lovely bike! We'd love to see you in action on it, drop us a picture @rmcycles ?

Beoordeeld met 5 van de 5 sterren

Great service!

16 mei 2026
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Antwoord van RM Cycles

Hi Nick, thanks so much for posting a review, we're pleased you're happy wiht your experience with us, hope to 'see' you again soon!

Beoordeeld met 5 van de 5 sterren

Praise where its due.

​5-star service! Just received my new Giant Trance from the team here at RM and i couldn't be happier. The staff were incredibly helpful, the buying process was smooth, and the bike was perfectly set up and ready to hit the trails. Brilliant shop—highly recommended!

15 mei 2026
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Antwoord van RM Cycles

Hi Dave, thanks so much for making the effort to post a reply. We wihs we could be there for every new bike day, it's such a specila feeling! Please feel free to drop a picture of you on the trails on the new bike on our instagram @rmcycles

Beoordeeld met 5 van de 5 sterren

Great service

Great service, sent what I bought and quickly.

4 maart 2026
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Antwoord van RM Cycles

Hi Louis, thanks for taking the time to post a review. We were happy to be able to offer those stems at that price and obviously we're glad you had a good experience with us

Beoordeeld met 5 van de 5 sterren

Perfect buying experience from start to…

Perfect buying experience from start to finish.

Bike (TCR Advanced Pro 0 AXS) was ordered on Saturday and was delivered to me on the following Thursday.

This included having the steerer cut while the bike was being prepared.

Packaging was perfect with only the handlebars needing attaching - I was out riding within two hours of receiving!

Price-point was unbeatable - almost half the price of the current year model!

16 mei 2026
Review zonder uitnodiging
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Antwoord van RM Cycles

Hi Mark, thanks for taking the to post a review. I've had that TCR, it's such a fun bike to ride. Please drop a picture of you in action on it on our instagram if you get chance @rmcycles

Beoordeeld met 5 van de 5 sterren

I traveled 4 hours in a sports car to…

I traveled 4 hours in a sports car to one of the best remote locations in Kent from Wembley! I had been in constant communication with Thomas and Rob on the phone and email for nearly 60 days straight and they held my bike 🚲 for me 💯🙌🏿👌🏿! The bike is immaculate and incredible ! Their team is amazing and something the “big “ brands have to learn from! As a director of a sports and fitness company I will be a regular customer!

15 mei 2026
Review zonder uitnodiging
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Antwoord van RM Cycles

Hi Anthony, what a lovely review, thanks for taking the time to post one and even more so for being do detailed. Our coffee machine is pretty good so, hope to see you soon!

Beoordeeld met 5 van de 5 sterren

Ordered new bike at a great price

Ordered new bike at a great price, delivered on time and well packed.
Delivery driver very helpful and cheerful.
Roger answered my questions by phone and I'm very satisfied with my purchase.

5 mei 2026
Logo RM Cycles

Antwoord van RM Cycles

Hi Gary, thanks so much for taking the time to post a review. It would be great to see you in action out on the trails! Feel free to drop a picture on our instagram @rmcycles

Beoordeeld met 4 van de 5 sterren

Great bike and good service, but missing power meter charger

The Di2 charger was supplied, but the separate power meter charging cable was missing. As the bike includes a power meter, I would have expected this charging cable to be also included as well.
Other than that, the bike was well presented, good value, and the service was good overall

7 mei 2026
Logo RM Cycles

Antwoord van RM Cycles

Hi Rafiq, many thanks for taking the time to post a review. Firstly apologies for the omission. Please email sales@rmcycles.co.uk detailing the omission and we'll get one out to you as quickly as possible.

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic service from RM…

Absolutely fantastic service from RM Cycles from start to finish. Communication was excellent throughout, and they kept me updated every step of the way. The bike arrived exactly as described and I couldn’t be happier with it. Great customer service, friendly to deal with, and everything was handled professionally. Highly recommend RM Cycles and I would definitely buy from them again.Santa Cruz heckler sl , thanks Mark

2 mei 2026
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Antwoord van RM Cycles

Hi Mark, thanks for taking the time to post a review, very nice bike! We'd love to see you on it in action, feel free to drop a picture on our instagram @rmcycles

Beoordeeld met 5 van de 5 sterren

Great service

Great service, really helpful over the phone with any queries I may have had.
They were more than accommodating in helping me receive my bike on time Due to my work commitments
I’d highly recommend this bike shop
Thanks for your service

15 mei 2026
Review zonder uitnodiging
Logo RM Cycles

Antwoord van RM Cycles

Hi Malcolm. thanks so much for taking the time to post a review, we really do prefer to talk to customers wherever possible, so thanks for the call.

Beoordeeld met 5 van de 5 sterren

Great service initially on the phone when enquiring

Great service from Mike initially on the phone then , seamless online service .Bike arrived well packed and secure , delivered in the allocated time slot by the courier .

Built bike lat night , can't comment as haven't ridden it yet 👏👏👏👏

8 mei 2026
Logo RM Cycles

Antwoord van RM Cycles

Hi Dave, thanks for taking the time to post a review, Mike is a gem! We love new bike day, please feel free to post a picture of you on the machine on our instagram @rmcycles

Beoordeeld met 1 van de 5 sterren

Item not in stock despite website

Item not in stock despite website

6 mei 2026
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Antwoord van RM Cycles

Hi, thanks for taking the time to post a review. Sadly sometimes when the shop is very busy mechanics will throw in a freebie ( such as the water bottle you wanted) when customers buy a bike in the shop and then forget to tender the freebie, and our stock level were therefore out. It doesn't happen very often but totally understand your frustration, Many apologies

Beoordeeld met 5 van de 5 sterren

Frameset was reasonably priced and…

Frameset was reasonably priced and arrived quickly without problems - thanks!

13 april 2026
Logo RM Cycles

Antwoord van RM Cycles

Hi Tom, thanks so much for taking the time to post a review. it would be great to see a picture of the frame when it's build up on our instagram @rmcycles.co.uk

Beoordeeld met 5 van de 5 sterren

Fantastic service,got a great deal on a…

Fantastic service,got a great deal on a bike and delivery costs excellent 👍🏻

4 mei 2026
Logo RM Cycles

Antwoord van RM Cycles

Hi Sean, thanks so much for taking the time to post a review. Cool bike! It would be great to see a picture of you in action on it on our instagram @rmcycles

Beoordeeld met 4 van de 5 sterren

Would have been five stars but had to…

Would have been five stars but had to chase up my order, which apparently had left their depot without a label on. Still, they sorted straight away and sent out my new bike next day delivery. Bike is superb and at a great price.

8 april 2026
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Antwoord van RM Cycles

Hi Andy, when we make a mistake we do try very hard to rectify it as quickly and simply as poissible. Thanks for taking the time to post a review

Beoordeeld met 5 van de 5 sterren

Quick dispatch and well packaged

Quick dispatch and well packaged. Great communication. Would shop again.

1 mei 2026
Logo RM Cycles

Antwoord van RM Cycles

Hi Darren, thanks for taking the time to post a review, we're about to recieve new consignment of new tyres so maybe we'll 'see' you again soon?

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