Extremely difficult to get anyone on the phone that isn’t a bot. Difficult to get them to help you with just about anything to be completely honest. No one in their financial team has “any power” to m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Awful rates,worst Custer service, as in its non existent!!! They currently tried stealing 1004.25 dollars, claiming that wasn't received! Chase confirmed they received the funds.I opened a dispute cla... Toon meer
Bedrijf heeft geantwoord
They totally took advantage of my elderly mother. Interest rate is incredibly high she will never be able to pay it off.When she pointed that out they told her she should consider refinancing. Also h... Toon meer
Bedrijf heeft geantwoord
We've partnered with Road Runner for over a year now and couldn't be happier with the new programs they've rolled out over the past several months. The new programs have benefitted the dealership and... Toon meer
Bedrijfsgegevens
Contactgegevens
116 West 32nd St, 9th Floor , 10001, New York, Verenigde Staten
- 9086423143
- casey@roadrunnerfinancial.com
- roadrunnerfinancial.com
1,7
Zeer slecht
192 reviews
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Full Spectrum lender!
12 april 2019
Review zonder uitnodiging
I think the concept of the process…
I think the concept of the process being faster is great. But I think some of the processes are clunky and very time consuming. Verifying income take quite a while. I think having all underwriters and funding department's on the same page would be helpful.
12 april 2019
Review zonder uitnodiging
Would have been 5 star...now a 3 star..
Would have been 5 star, since they do give immeidate responses on approvals and deal structuring and contracting are great. HOWEVER, over the last several weeks, almost coinciding with their BRP Leasing and BRP affiliation, they are miserably slow on clearing stips, especially POI. This is worth 2 stars to the rating, as it slows down Finance, the customer, the sales staff, affects customer satisfaction, etc. 100% unacceptable. Staff up, and get it done.
12 april 2019
Review zonder uitnodiging
They get deals done that might have…
They get deals done that might have walked out the front door without them. They are easy to talk to. Sometimes getting all the stips approved can take some time.
5 april 2019
Review zonder uitnodiging
Fast approvals
Fast approvals, easy to submit stips and contract, great service
29 maart 2019
Review zonder uitnodiging
I took out a loan through road runner…
I took out a loan through road runner to help my credit then they change companies or something close my count hurt my credit now they're not reporting to credit anymore trying to buy a house and they screwed me do not use this company they are not even reporting now and I can't get a call back
29 maart 2019
Review zonder uitnodiging
Antwoord van Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
DEALER FEEDBACK
We've partnered with Road Runner for over a year now and couldn't be happier with the new programs they've rolled out over the past several months. The new programs have benefitted the dealership and helped customers get the units they desire. From becoming a prime lender for Can Am to expanding the units that RR will finance, it's been great. With the help of Diana, our regional sales rep, she's gone above and beyond and couldn't be happier to have her on our side. She's a great asset to Road Runner. We're looking forward to see what else RR has to offer this year.
28 maart 2019
Review zonder uitnodiging
QUICK RESPONSES AND FUNDING
QUICK RESPONSES AND FUNDING. Every person i speak to on the phone is extremely nice and knowledgeable
28 maart 2019
Review zonder uitnodiging
Increse in sales
We have been able to increase units sold! Easy to work with,from application submitting to overall loan process and funding.
28 maart 2019
Review zonder uitnodiging
Was good.. Now terrible!
I am having the same issue as another reviewer. This company was great when they were partners with SST and now they do not report to the credit bureaus. I was building my credit up great before this and now my score has fallen way down. They give me excuses since Nov 2018 and still have not fixed it as of almost April 2019.
I plan on buying a few more bikes soon. I WILL NOT allow Roadrunner to have my business any further. Take note Roadrunner, this is how you lose great customers.
23 maart 2019
Review zonder uitnodiging
Antwoord van Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
I loved this finance company until they…
I loved this finance company until they dropped their billing company SST and they reported the accounts as closed to the credit bureaus and now I cannot get Roadrunner to report to the credit bureau so that I can continue to build my credit. I have called and emailed dozens of times and no one answers emails and all they say on the calls are that they are working on it. Come on guys it has been 5 months!! Take care of your customers and help protect their credit!!
19 maart 2019
Review zonder uitnodiging
Antwoord van Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
Never told yes or no
I was advised I was pre-approved and just needed to send in my information. I sent my information the next day and never heard anything back. I figured if I was not approved they would at least have the decency to tell me so. I am glad it worked for others but I am not happy. However several days later I was contacted and was approved. Rush to my judgement.
29 november 2018
Review zonder uitnodiging
Great People, Trustworthy, Highly Recommended!
Good company with great people. We've used RoadRunner for a while now and they've always been easy to work with and even easier to reach when we need them. I highly recommend Craig Knoll & his team.
6 juli 2017
Review zonder uitnodiging
My experiences with Roadrunner …
My experiences with Roadrunner employees have been excellent. If I have ever had a question or need, they have always been incredibly helpful! Our rep, Sean, has been particularly helpful! He always makes himself available when we need him and goes above and beyond answering my questions. It is so nice to have an option for Sup Prime customers. I actually get excited with them when we get an approval. My only "complaint" is the uploading process for stipulations etc is a bit time consuming. It would be nice to be able to upload all docs together as opposed to separately.
23 juni 2017
Review zonder uitnodiging
Quick and easy!
23 mei 2017
Review zonder uitnodiging
JOSH GOES OUT OF HIS WAY TO ASSIST ON …
JOSH GOES OUT OF HIS WAY TO ASSIST ON EVERY DEAL.
18 mei 2017
Review zonder uitnodiging
Easy to submit
Easy to submit, fast to get approval or denial AND FUNDS QUICKLY!
18 mei 2017
Review zonder uitnodiging
The loan process took three hours and …
The loan process took three hours and was horrible as a business owner I was embarrassed to do a loan with this company
18 mei 2017
Review zonder uitnodiging
Antwoord van Roadrunner Financial
Hi, we are sorry to hear that the amount of time it took to close the loan was not to your liking. We do our best to close all deals quickly but please keep in mind, we service customers who are building or rebuilding credit so the process can take a little longer than our prime counterparts. In fact, closing a deal in 3 hours is much faster than some second-look lenders who can take days to close. If there is any feedback you may have on how we can improve the speed in the future, we'd be happy to hear your suggestions! Please email applications@roadrunnerfinancial.com with any feedback.
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE, FAST FUNDING, EASY TO WORK WITH.
17 mei 2017
Review zonder uitnodiging
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