Robertdyas Reviews 150

Honestly, don’t bother using this company.
Ordered an airer which took ages to arrive, when it arrived it was damaged (completely bent on one side) took it back and told I will expect next day delivery. Still waiting 4 days later.

Orderin a chairs,waiting one week,when chairs is arrived i get different colour of chairs,ring customers service ask to return items back,still waiting one week for courier to pick up chairs,no emails,no any information.
Nor recommend,not professional

DO NOT take any notice of delivery dates , estimates , definite confirmations of delivery . It is absolutely laughable from the moment you purchase an item with a delivery date given, this was their last message apology attempt after 2 complaints :

We are writing to confirm that, after resolving the issue, the definitive delivery date for your item is 27/11/2025 (IT THEN TURNED UP ON THE 18th !)

everything i ordered arrived but i have been chasing a vat invoice ever since. Despite emailing, calling etc etc and many promises, including emails saying 'sorry your invoice is attached to this email' still no invoice attached. Always from a noreply email address so there is no continuity in support.

The website is broken - the link to my invoice in my account just will not work.

So - if you want an invoice - don't buy from Robert Dyas. I'm not sure what would happen if you needed warranty support on anything. I wouldn't want to rely on Robert Dyas for support at all.

Ordered an electric drying rack a week ago. Delivery should have been by last Friday. Nothing arrived and now it's a week later.
I've been told 3 reasons for no delivery so far by 3 different people:
1. Item was too large for Evri to deliver (it wasn't - just a fold up, lightweight drying rack)
2. Item was damaged in transit so it was returned to depot
3. The item missed a connection somewhere through the system
Clearly Robert Dyas and Evri have no system. Customer services at both are dire to contact - companies make it as difficult as possible to speak to a human and get the problem fixed.

I ordered a wood chipper, arrived broken, asked if they could just replace the broken wheel but no of course they couldn't. I then had to make sure I was in on an agreed date for them to collect it and they wouldn't replace until they received and logged the item back to the warehouse. So a month later I was advised of a new shipping date but it never turned up and the next day I got a refund!!!!! I was told to reorder it but it takes at least 5 days to receive a refund to make the purchase again for an item that's now increased in price. Sooo stressful and completely unnecessary waste of time! I phoned to complain and advised I wanted to make a complaint so the lady then just put me on hold and never transferred the phone or attempted to call me back.

Ordered 3 items from them. Wanted to return one, had to jump through hoops. One has still not shown and despite Yodel tracking and the company themselves informing me the package is lost, Robert Dyas is still informing me it is out for delivery!
I have been told 3 different things during my communication with them, they take too long to respond and they do not read emails - they just send templates which are incorrect.
I will never use this company again and I have a feeling once my return is collected I will have to fight for a refund as I have no faith in them at all.
They still have all my money and I only have 1 of the items I ordered on 10/10/25. Awful customer service.

Ordered a tumble drier. Robert Dyas and their delivery firm kept providing delivery dates and the item never arrived. Item was eventually delivered 2 weeks after ordering. I will never use this company again.

I had the worst experience ever online they sent me out fault electronic toastie maker that flipped my electricity then I had to get on the phone multiple times the customer service people are credibly rude do not go here try to make a complaint but the customer service lady done nothing but argue and refuses to do the complaint do not waste your money with this company never had such bad experience

My daughter ordered a shed 2 out of three packages arrived . 3rd package turned up at doorstep no notification of its arrival. The 3rd package the roof was for a different shed. My daughter has been constantly emailing them with no satisfaction. She wants them to take the shed back and have her money back however that seems to be a problem. .

I ordered a bin for next day delivery it didn’t come - the tracking number wasn’t real!!! so I rang customer services they assured me they had placed an order for a replacement “next day delivery” this was a Wednesday p but said it’ll come the Friday which makes no sense.
Friday comes suprise no bin I called and made a massive complaint was told they do next day delivery for it but it wouldn’t come until the Monday!!!!!

After a long phoncall- a fake tracking number and a fake screenshot to say my order was on it way!!! I finally got the bin but not worthy the hassle or the stress will never use this website again!!!!

I ordered a wardrobe via the Robert Dyas website. I recieved part 2 of 2 of the wardrobe only. After chasing them for 3 weeks it was discovered that it was delivered and signed for in Northampton (i live in Cambridgeshire) I requested a full refund but was declined this and was told I coukd have a refund after the investigation. The investigation I had already solved for them via the tracking! I then requested a replacement and was told this has now been passed on to the supplier and I'll hear back shortly with shipping details. I still haven't heard back from the supplier so my next step will be now going through my bank to try and get my £135 back.
Never again will I be ordering through this company, I have less than half an unopened wardrobe as well as no refund or further communication from their not so customer service. Appalling company, I would strongly advise you to shop elsewhere.

I had an awful experience ordering online with Robert Dyas, the item never arrived. I left a genuine review on their website as a real customer, but they chose not to publish it. Clearly they don’t want to share honest feedback. Avoid

Shocking.

Ordered a bed and it didnt turn up. Told i would get a call back and nothing. Im still without my bed

I would put no stars if it was Possible,
I ordered 2 beds for my children with a delivery date set for Tuesday .. they didn’t turn up , they assured me they would be there Wednesday guess what .. they never turned up and they blame the couriers I’m £372 down with no beds and no one can tell me when I’m getting them or where they’re ! I’ve asked for a refund as they keep telling me they will chase it up and get back in touch with me but they don’t I’m left having to chase them for updates.
They blame the suppliers then they blame the couriers etc no responsibility taken considering they’re the company on the invoice !
And still no one can explain where the beds are or when they will actually be delivered

I don't know if I've just been lucky looking at reviews but i ordered a Canadian spa hot tub, which was a fantastic price and thought I had a missing part which they sent through within a week (turns out I had the item but it was hidden in the packaging). I got through to an agent quickly and they resolved the issue. Then after a few weeks, I noticed the inflatable lid kept losing air, so I rang them again and got through to an agent within 2-3 minutes. Once again, they have spoken to their supplier and have arranged to have a new one sent. Not yet received but so far 10/10 for service. Like I say, have I been lucky twice? Not sure, but they have been great for me, and the item/price was excellent as well.

I bought and paid for an expanding hose online one evening to Click& Collect from the nearest store the following morning. I did this to ensure it was still in stock as it was a 'Final Clearance' item and I live several miles from the store.
The following morning I got an email to say my item was ready to collect but in store it was £2 cheaper than the 'final clearance' price I'd paid online.
When I eventually found a member of staff to talk to, she was rude, yelled for a colleague to get the item and told me the price had changed again a few hours earlier, but there was nothing I could do about it.
I asked if I could refund the unused item I'd collected and buy one from in-store but I was told in no uncertain terms I couldn't.
A really unpleasant shopping experience and I certainly won't be going back.

Never sent me my item and keeps lying saying they would give a tracking number, AVOID AT ALL COSTS

I ordered a large item which I should have arranged to be delivered directly to the recipient. I called their office to change the delivery address which they agreed. They then sent me an email on the day of delivery saying that this was not possible. I chose to accept delivery rather than cancel and reorder and wait 10 days for my money. When it arrived the following day. The driver was so rude and uncouth. I had workmen who witnessed the way he spoke to me and his hostile behaviour. I will not be ordering from them again. I haven’t opened the box but it did arrive damaged and I am hoping the product inside is not damaged or has pieces missing as it has not been opened as yet as I need to give it to the person.

I just wish I would of read all the 1 star reviews before ordering from robert dyas because I would of avoided all the stress and anxiety it has caused me since 15th July, I have been messed about & lied to by there shocking customer service its a disgrace, my first garden bench was supposed to be delivered on 2 separate dates given by them but i got no delivery so i tried contacting them but its a nightmare, i only got emails stating more lies, then i got a email saying my garden bench had got lost in transit, I emailed back saying i was going to contact PayPal & let them sort it out , then i received a phone call from a man from there customer service phoning from South Africa who told me he could send another bench out or I could have a refund, I said i would except a replacement bench as long as it was delivered by another delivery company & he assured me it would be,then i got a confirmation email saying they had sent the bench out & it was been delivered by the same company who lost the first one he had told me a pack of lies. I still haven't received my replacement bench & ill be contacting PayPal & let them sort it out = ( DO NOT BUY FROM THIS COMPANY ) . Absolutely disgraceful company & shocking bad customer service who are full of excuses & lies. ( UPDATE FROM ROBERT DYAS = 31/07/2025 = After opening a case with PayPal I got a email from robert dyas customer service saying my replacement garden bench had also got lost in transit & then got a email from PayPal saying they had rulled in my favour & i would receive a full refund. ( DO NOT BUY FROM ROBERT DYAS )