Robin Food LTD Reviews 

Absolutely appalling customer service who don’t read or listen! When I made my order I only received a VAT invoice. No order summary! I had to call to remind them about my order as two days after placing my order I still hadn’t received any confirmation for dispatch. I received my order today but two items missing although I told them to contact me if there was any items not in stock they just ignored. I called them and spoke to a supervisor who confirmed they were going to send me the missing items. As if I didn’t confirmed that I don’t want a refund but items to be replaced they just ignored what we have discussed and sent me a message two hours later saying they refunded me as they didn’t have the items in stock. I called back and requested to speak with the supervisor. The person on the phone was rude and told me that the supervisor was on a break. I messaged them to confirm my request and their reply was rude and told me that supervisor has left for the day even though it was around 3 pm. I definitely won’t be buying from this company and not recommend anyone.

Excellent customer service / super-fast delivery nationwide / amazing choice of products - I have tried other Turkish online supermarkets but this is by far the best in terms of quality, choice and customer service

The only place I have shopped for Turkish products for almost 2 years, I am very satisfied. I had a small problem with the cargo, the company got back to me immediately, they took great care of it. Thank you.

Paketleme ve teslimat çok iyi. Ama birden fazla alinan ůrunlerde problem oluyor.Mesela en son alisverisimizde 2 packet çorek otu vardi , bir packet teslim edildi .sivri biber 3 miktar siparis etmistik , 1 tanesi gonderilmis bu daha oncede olmustu, ve bizim açimizdan ispatlamasi mumkun olmuyor, ve daha onceden de bildirdugimizde her hangi bir para iadesi yada bir aciklama tarafimiza yapilmadi.Paketleme yapilirken kać tane siparis verilmis dikkatle bakilmasi gerekiyor.

I had a problem with delivery company (my parcel wasn’t delivered on the day of estimated delivery and then got lost). Robin Food’s customer services handled the situation professionally. They have called and informed me about the issue and then they have sent a new box to replace my lost order.

Great service

Thank you for the excellent delivery and their excellent products.

Great customer care, fast delivery, all products fresh and packaged with care, so happy with robin food

First class service. Good choice of Turkish products. Super customer service. Items were very safely packed. Highly recommended.

It’s amazing to find all the Turkish products I’ve been missing, and the variety is great. The website design is user-friendly, though it can be a bit slow when removing items to the basket.

Our order arrived in 3 days, and the packaging for glass items was excellent. However, I wouldn’t recommend ordering frozen products, as the börek I received was defrosted despite being in a thermo-protective package. Additionally, I ordered a small Cicibebe, but it came repackaged from a multipack rather than its original packaging.

Wonderful range of products. The fresh food is absolutely wonderful. Huge range of tasty cheeses too. I highly recommend.

Fast delivery, great products.

Verdiğim her siparişte oldukça memnun kaldım. Kesinlikle güvenimi boşa çıkartmadı robin food.

Excellent, very fast delivery and well packaged. Highly recommended

Always fast delivery and everything packed carefully. Amazing service, never had any problem.

Customer service is quite responsive and extremely helpful.
They sorted out my problem smoothly, even it was my fault while creating the order.
Their personalised approach is beyond expectations.
Special thanks to Tugce for her kind support

Her order ettiğimde aynı özen ve her seferinde mükemmel paketleme! Severek yapilan bir iş olduğunu gösterebiliyorlar. Teşekkürler Robin Food.

Arrived on time, well-packaged, and just as it looks in the description. Very satisfied with the purchase :) Thanks.

Variety of products( especially sucuk and Edirne cheese), customer service and quick delivery are amazing. I highly recommend this Turkish online supermarket.