Also, letztes Jahr im Juli hatte ich Ware bestellt und war sehr gespannt. Als die Ware kam war ich sehr enttäuscht. Qualität nicht gut, Größe hat nicht gepasst. Seit 1 Jahr versuche ich mein Geld zurü... Toon meer
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Lees wat reviewers zeggen
What a site! And what incredible selection! Let me say, I am a shopping expert (whether that’s something to brag about, I’m not entirely sure), and I must confess that I was over the moon with the s... Toon meer
Bedrijf heeft geantwoord
I was concerned when I read some of the other reviews, but my first experience with Rock Active was excellent. I ordered my top on January 8 and it arrived January 25. It looks exactly like the pictu... Toon meer
Bedrijf heeft geantwoord
I came across the online store through Instagram, and I have been browsing for several times before placing order yesterday. I like the tops very much but it will be perfect if you have a little more... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Rock Active
Contactgegevens
Verenigde Staten
- rockactive.com
No email or text reminders please!
I did not appreciate being harassed by text messages and emails when I did not immediately complete my order. Very annoying!
7 januari 2019
Review zonder uitnodiging
Antwoord van Rock Active
Hi Alvyda!
We appreciate you for bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Rest assured that we will look into this matter.
Most pathetic and horrendous…
Most pathetic and horrendous experience. It's been over a month since I placed the order. No idea where the clothes are. Customer service sucks. This coming is all pathetic.
5 januari 2019
Review zonder uitnodiging
Antwoord van Rock Active
Hi Divya!
We are devastated to hear you had such a bad experience with us. But please trust us, this is not a usual occurrence in our business. We want to address all your concerns and see that something like this never happens again.
OK, but not recommandable
Negative:
- delivery does not match order (ordered two bras, two tops and a legging, received one bra, three tops and a legging)
- materials are cheap (thin, still smells like plastic after laundry)
- delivery time was too long (last piece arrived 2 months after ordering).
- price and quality does not match
Positive:
- they keep you updated about the delivery status even if it took too long
- website is easy to navigate
Overall its ok, but I will not buy here anymore. I rather pay more and get good quality and correct deliveries. For the wrongly delievered piece I won't ask for an exchange, because I'm not really willing to deal with a customer service that is obviously unable to cope (according to most reviews) nor am I willing to wait any longer.
What I thought was quite interesting was that i received the first two pieces within two weeks of the delivery. When I did not hear anything anymore I went and checked the ordering status and decided to wait some more. The next day I received a message that the last pieces will be shipped. It might be a coincidence, but my thought was, that they shipped only because they realized I was checking my order....
Edit 21.02.2019:
I finally got the missing bra. Thank you!
4 januari 2019
Review zonder uitnodiging
Antwoord van Rock Active
Hi Erika,
We want to extend our sincerest apologies concerning all the issues that you have faced. We hope you will give us an opportunity to discuss this further with you. We have sent you a private message and we'd like to discuss the matter further with you and see how we can make things good.
I found your Rock Active site to be…
I found your Rock Active site to be very easy to use and fun to browse. Your store apparel is just what I was looking for to add to my active collection. I’m always looking for different styles and your site definitely caught my eye!
4 januari 2019
Review zonder uitnodiging
Antwoord van Rock Active
Hi Jamie,
We're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful. We look forward to serving you again.
My experiences with Rock Active have…
My experiences with Rock Active have always been great. Their orders always arrive on time and their customer support is always willing to help. I would recommend this brand without a doubt.
31 december 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Jaky!
It’s great to read about your satisfaction and we appreciate you taking the time to share your positive experience. We aim to provide the best service to every customer! Looking forward to your next purchase!
Very easy to order👍Nice products
28 december 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Lotte!
Thank you so much for ordering in our shop. We are happy to know that you have a very smooth and quick ordering process.
Very very slow delivery.
MORE THAN 1 MONTH TO RECEIVE MY ORDER.
The cloths are very nice, but doesn't correspond to.the size. I had to wait very long. I would not buy again cause it takes forever to receive the cloths.
26 december 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Yvonne!
It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers.
Does not ship to armed forces
Does not ship to armed forces. There are1000s of people in the armed forces who could be potential customers. Amazon , and many other online sites deliver to armed forces . It is not costly. Everything delivered to armed forces get mailed through USPS . So there is no extra charge
20 december 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Mercia,
We are sorry to hear your negative feedback. We can definitely help you out with your concern. All we want here is to resolve each of customers issue. We have sent you a message in regards to your concern. Please check your inbox and looking forward to hearing from you.
Order from Rock Active
I have not received the clothes I have ordere3d from Rock Active and so far cannot tell anything about the quality yet but the order process was super easy and so far everything seems to be good.
Nice website, attractive clothes, smooth ordering process.
20 december 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Carolin!
Wow, thank you for this great feedback. We really appreciate you taking the time out to share your experience with us. Please let us know what we can do for you in the future and we are looking forward to your next purchase.
Excellent deals free shipping and sm of…
Excellent deals free shipping and sm of the coolest styles of active wear clothing . I am a professional choreographer/dance teacher and I can’t wait to revamp my rehearsal gear with sm 🔥🔥🔥 . I literately wanted everything but must pace myself 🙏🏽😬😬Lol
2 december 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Joann!
Thanks for leaving us such a wonderful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation, customers like you that make our job wonderful. We look forward to serving you again.
first time experience
It was the first time I bought Rockactive , honestly I’m quite excited but a little bit nervous of the quality of the pant . But overall the buying experience is great and the website is simply to search . Staffs are helpful too .
27 november 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Vicky!
We are really happy to know you have a great experience in our shop. Hope you will order more soon! :)
Good quality
Good quality. They are beautiful. Only too long waiting to come.
21 november 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Tanka,
Thank you for taking the time to leave us such a nice review. That's how much your review means to us all.
First purchase with a fast order and…
First purchase with a fast order and between 24 hours the question how good the purchase was. That's excellent!
12 november 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Katja!
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
great experience and great discount
great experience and great discount for the product I have been look for a while that I can finally purchase from here with free overseas delivery.
7 november 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Connie!
We are really happy to know you have a great experience in our shop. Hope you will order more soon! :)
Je reste dans l'attente de mon achat…
Je reste dans l'attente de mon achat car les tenues ont l'air vraiment de bonne qualité, j'espère ne pas être déçue.
6 november 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Brenda,
Thank you for appreciating our collections and we really appreciate you taking the time in providing us a positive feedback. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.
Have a great day!
I havent received my product and it’s…
I havent received my product and it’s already been more than 11 weeks since ordering. They refuse to refund me and keep going around in circles. The worst company I’ve ever dealt with and funny enough scrolling through their page on Facebook you dont come accross ONE compliment or happy customer!
18 oktober 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Annele!
We understand the frustration that you are feeling right now and we sincerely apologize for the inconvenience. In line with that, we have sent a direct message to your inbox. Kindly check it.
Antwoord van Rock Active
Hi Inna!
Thank you for leaving us a feedback. We really appreciate you for trusting our Online Shopping Network and we thank you for doing your business with us.
Have a great day!
Items ordered as shown on photo is…
Items ordered as shown on photo is different from the received item. Item received 1.5 month later.
2 oktober 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Alice!
We are sorry to know regarding with the item that you received. We know this is hard on your part since the item did not meet your expectation. We assure you that this issue will be raised in our higher department. In line with that, we have sent a direct message to your inbox. Kindly check it.
Antwoord van Rock Active
Hi Heike!
Thank you for taking the time to leave us such a beautiful review. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
Have a great day!
Still Waiting- Terrible service - No communication
I ordered items on the 12th of August, Received 1 top 2 weeks later and it was too small. Knew the other top I ordered would be the same so waited to receive it to return them both at the same time. Now another 3 weeks on I'm still waiting for the other 2 items. Had no response to the emails I have sent.
Items looked lovely but won't be buying from this company again.
18 september 2018
Review zonder uitnodiging
Antwoord van Rock Active
Hi Jeni!
We appreciate you for bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. Rest assured that we will look into this matter. We have sent a direct message to your inbox. We humbly ask you to check it. Thank you.
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