scam!!!!!! Booking was confirmed and paid in full, but when we arrived at the hotel after a long journey, there was no room reserved. Roomer took money without providing any service, and their phone n... Toon meer
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Lees wat reviewers zeggen
Great experience, super unique platform that excited me and was amazing to use. Love the concept and booked hotel from the site with ease.
Only real issue was hotel not being able to connect original booking with my details - it took a supervisor to sort out, as could only see my name and not email address. Also, it would be great i... Toon meer
Roomer really surprised me in the best way. I loved how easy it was to compare prices across different sites, but what impressed me even more was the transparency. Seeing honest, unedited videos from... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The place where people book hotel rooms from other people who had to cancel their vacations.
Contactgegevens
401 Park Avenue South, 10016, New York, Verenigde Staten
- 4157124653
- help@roomertravel.com
- roomertravel.com
3,9
Goed
237 reviews
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Complete shambles from start to finish
Complete shambles from start to finish! I tried to make a booking for a hotel over 6 times and each time after my payment was approved got an error message about some problem at Roomer’s end!
I emailed customer service and got a mail back from John the customer service manager apologising and explaining that they would sort my booking out manually if I still wanted to proceed.
I confirmed I did……that is where the customer service ends!!! I never heard anything back despite me sending multiple follow up email to John and the customer service team!! They didn’t even have the good manner to reply at all!!!
None existent customer service and a platform that doesn’t work! A complete waste of time.
21 februari 2024
Review zonder uitnodiging
Antwoord van Roomer
Dear Customer,
We are genuinely disheartened to hear about the challenges you've faced with our booking platform and the lack of follow-up communication you've experienced. At Roomer, our mission is to offer an exceptional service experience and a seamless booking journey, and it's evident that we did not meet this commitment in your instance.
In response to your concerns, we are currently conducting a thorough investigation into the errors encountered during your booking attempts, as well as the subsequent breakdown in communication with our customer service team. This situation does not represent the high standards we set for ourselves and the service we wish to provide.
We take your feedback to heart and are using it as an opportunity to evaluate and enhance our systems and customer engagement practices. Our aim is to ensure that issues are addressed more efficiently and that our customers feel supported and valued throughout their interactions with us.
While we cannot change the past, we are eager to rectify the situation. We would greatly appreciate the chance to speak with you directly to discuss how we can resolve your concerns to your satisfaction.
Please contact us at your convenience via our customer service email or phone, available on our website, and mention this review. We promise to prioritize your case and work diligently to earn back your trust.
Thank you for sharing your experience with us. We look forward to speaking with you and demonstrating our commitment to excellence.
Sincerely,
The Roomer Team
I love it!
Loved how easy is to manage and control my orders, since it's not my first time, im not surprised
2 november 2023
Review zonder uitnodiging
As someone who frequently books hotels…
As someone who frequently books hotels online, I've tried various platforms, but Roomer has truly stood out. I recently used Roomer for a last-minute hotel reservation and was thoroughly impressed by the entire experience.
Firstly, the user interface on Roomer is excellent. It's clear, intuitive, and made my search for the perfect hotel straightforward and hassle-free. The filters and search options allowed me to tailor my search precisely to my needs, which saved a lot of time.
The customer service at Roomer is noteworthy. When I had a query about the hotel's pet policy, the support team was prompt, courteous, and provided clear information. It's rare to find such responsive and helpful customer service in online platforms these days.
The hotel I booked through Roomer was fantastic. I managed to secure a great deal without compromising on quality. The room was elegant, clean, and well-furnished, indicating that Roomer carefully selects the hotels they list. This attention to quality is greatly appreciated.
What I especially valued was Roomer's transparent pricing. There were no unexpected charges or hidden fees. Everything was upfront, which helped me budget my trip more effectively.
In conclusion, my experience with Roomer was outstanding. From the easy-to-use website to the top-notch customer service and the excellent quality of accommodation, everything was on point. I would highly recommend Roomer to anyone looking for reliable and hassle-free hotel booking. They have earned my trust, and I will definitely be using their services again.
Daniel
6 november 2023
Review zonder uitnodiging
Very good experience!
Very good experience!
Great prices!
All the details are very clear about the reservation and the contumer support is very responsible.
14 september 2023
Review zonder uitnodiging
I really like their "Top Deals" as it…
I really like their "Top Deals" as it can find really good prices, specially before near term trips.
7 november 2023
Review zonder uitnodiging
Roomer generosity
I’m embarrassed with Roomer generosity And with best feelings and overflow love. is incapable of expression Thank you as big as the universe
27 juni 2023
Review zonder uitnodiging
Antwoord van Roomer
Hello Fahad,
Thank you so much for your heartfelt review! We're genuinely thrilled to hear about your positive experience with Roomer. It's our utmost priority to serve our customers with love and generosity. Your feedback means the universe to us! 🌌 Warm wishes,
John
i really like to booing experience and…
i really like to booing experience and the price of some really nice hotel r supper cheap ! defiantly will use it again :)
25 juni 2023
Review zonder uitnodiging
Antwoord van Roomer
Thank you for sharing your experience! We're delighted to hear that you enjoyed the booking process and found some fantastic deals on hotels. We look forward to serving you again in the future. Safe travels! 😊
Warm regards,
John
We booked 4 nights at the Venetian in…
We booked 4 nights at the Venetian in Las Vegas. The hotel had no record of the reservation. We flew in and ended up having to pay an outrageous amount to stay. I tried contacting Roomer but couldn’t get through. Very unhappy!
3 juli 2023
Review zonder uitnodiging
Delayed confirmation, no customer service
I listed my room two days ago, emailed my confirmation per request, and it's been in a pending approval state ever since. Meanwhile I'm loosing precious time to sell. Not sure why the delay, but I thought I'd share my experience. No option to contact customer service either.
3 juni 2023
Review zonder uitnodiging
Antwoord van Roomer
Dear Colby,
Thank you for taking the time to share your experience with us. We're sorry to hear about the delay you've experienced.
Please accept our sincere apologies for any confusion or inconvenience that this situation may have caused. At this time, our platform is primarily designed to support hotel reservations. Unfortunately, we are unable to confirm reservations for apartment listings.
We understand the importance of time in this industry, and we regret any lost opportunities this may have caused you. As we continue to grow and develop our services, we will consider incorporating the ability to handle apartment reservations.
In the meantime, please note that our customer service team is readily available to assist with any questions or concerns you may have. You can reach them at [provide contact details here], and they would be more than happy to help.
Thank you for bringing this issue to our attention, as it allows us to improve our services and communication. We value your feedback and appreciate your understanding.
Best Regards,
John,
Roomer
Good system
Good system. Very easy in use. My booking was sold very quickly! :) my payment took a while and I didn’t get a reply to my first email, but the second one got handled very quickly!
11 april 2023
Review zonder uitnodiging
Fabulous Application..It’s a nice…
Fabulous Application..It’s a nice application for all people, I hope this app supports all devices because I think there are many travelers who really need this to find good and affordable rooms, the concept is great, I like this one app too much.
9 april 2023
Review zonder uitnodiging
Are they a functioning company?
This is either a non functioning company or a company with no human employees. I placed a listing on April first. They sent me an email address to send confirmation of my booking. The email address DID NOT WORK (it bounced back) yet my listing was posted anyway. Then I opened a ticket to clarify the issue, and the only response I have received is the "thank you for reaching out" email and nothing since, even though I have added to the ticket every single day. They say they are a New York based company, but every response to these reviews has been in shaky, over the top English. Again, not a functioning company
More: OK, they responded, but only after I complained on trustpilot and not the 4 emails I had sent them before. Their entire business model is based on trust, then they fail at the very actions that establish trust. Who knows if they will be here tomorrow.
31 maart 2023
Review zonder uitnodiging
Antwoord van Roomer
Dear Markie B,
I'm sorry to hear about your recent experience with roomertravel.com. As a customer support representative, I want to assure you that we take your feedback seriously and are committed to improving our service.
Firstly, I apologize for the inconvenience you faced regarding the email address issue. We will investigate the problem and make sure it is resolved as soon as possible. Your listing being posted without proper confirmation is not the standard we strive for, and I understand your frustration.
Regarding your open ticket, I apologize for the delay in response. Our support team is experiencing an unusually high volume of inquiries, and we are working diligently to address each customer's concerns. Rest assured, your ticket has been prioritized, and you should receive a response from our team soon.
As for the language in our responses, we sincerely apologize if it has seemed shaky or over-the-top. We are committed to improving our communication and providing the best customer experience possible.
Please feel free to reach out to me directly at support@roomertravel.com if you have any further questions or concerns. We value your business and are dedicated to making things right.
Best regards,
Jay
Customer Support Representative
RoomerTravel.com
Very useful app
Traveling to new places is a must for the people world over, some on missions, some for business, and some travel for vacation. This Roomer Travel is very much useful for people visiting new places with which hotel booking has made it so easy even at incredible discounts. Highly recommend it!
4 april 2023
Review zonder uitnodiging
I love Roomer
I love Roomer! It was very easy to post my room, and my room was sold quickly!
22 maart 2023
Review zonder uitnodiging
Roomer Stole From Me and Never Booked the Stay
I booked a stay with Roomer, and on the final page, it had auto filled the booking to today’s date and auto filled some random email address that doesn’t belong to me. I cant receive an email confirmation now obviously, and when I called the hotel to see if they could help on their end, they said there is no reservation under my name. I tried to confirm my phone number, hoping to receive confirmation there, but I’ve hit “resend code” 5 times now, and haven’t gotten anything. I’m so frustrated and freaked out.
Edit, March 27: Roomer responded and then promptly ghosted. They are not interested in resolving the issue.
16 maart 2023
Review zonder uitnodiging
Antwoord van Roomer
Dear Sydney,
We are deeply sorry for the unusual and frustrating experience you've had with Roomer. We understand that this is not what you expected, and we would like to assure you that we take your concerns very seriously. We are committed to providing the best possible service to our customers, and we are actively looking into the issues you've encountered.
To help resolve this matter as quickly as possible, please reach out to our Customer Support team at support@roomertravel.com. When you contact us, kindly provide any additional details that might help us locate your reservation. Our dedicated team will investigate the situation and work with you to find a solution.
We sincerely apologize for any inconvenience you've experienced and appreciate your patience as we work to resolve this issue. Thank you for bringing this matter to our attention, and we hope to make things right for you soon.
Warm regards,
The Roomer Team
Non-existent customer service
Non-existent customer service. I booked a room advertised as free cancellation. When I needed to cancel I called the hotel first and they advised I had to go through the booking agent . Roomer has not responded after 4 emails & 2 phone messages.
15 maart 2023
Review zonder uitnodiging
Antwoord van Roomer
Dear John DeWit,
We are sorry to hear about your recent experience with our customer service, and we appreciate you taking the time to share your feedback on Trustpilot.
Firstly, we apologize for any inconvenience or confusion you may have experienced during the cancellation process. We understand that timely communication is crucial for our customers, and we are continuously working on improving our response times.
We would like to clarify that your reservation has been successfully cancelled, and a full refund has been issued to the credit card associated with your reservation. The refund process typically takes 3-5 business days, depending on your bank's processing time.
Please accept our apologies for any delays or miscommunication that may have occurred. We value your feedback and will use it to improve our customer service. If you have any further questions or concerns, please don't hesitate to contact us directly. We are here to help and ensure that your future experiences with us are positive.
Thank you for choosing our services, and we hope to have the opportunity to serve you again in the future.
Warm regards,
Roomer Support
I wish I had read the terrible reviews…
I wish I had read the terrible reviews about how untrustworthy Roomer is with their clients money. I sold my hotel reservation through roomer relatively quickly at a much cheaper price than I paid. My experience is similar to the other complaints on here and i havent received my money or a decent response to my enquiries with them. I keep reaching out to them and get a bog standard automatic, yet friendly, reply from the 'roomer family' however I feel like an exploited half-cousin in reality. Beyond thanking me for contacting them, nothing happens. Still no money. Its sad as I thought this company was a great idea, but now I think they've designed the payment process for the seller in such a way as to create this issue. I want my money back. Please don't trust them as you will be out of pocket too.
14 maart 2023
Review zonder uitnodiging
Antwoord van Roomer
Dear Lisa,
Thank you for using Roomer for your hotel reservation needs. We would like to clarify that you were paid for both of the hotel reservations you sold through our platform via PayPal. We understand that receiving payment in a timely and secure manner is essential, and we're pleased to hear that you received your payment through PayPal for both reservations.
We apologize for any inconvenience or frustration you experienced during the payment process, and we appreciate your patience as we worked to resolve the issue. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you again for choosing Roomer for your hotel reservation needs, and we hope to have the opportunity to serve you again in the future.
Best regards,
Roomer
Horrible experience
Horrible experience, I sold a room end of Jan and I still do not have payment it’s been a month since the room was used. I have chased for payment with a reply asking for my PayPal account then silence, weeks again no replies to emails and no payment made. Customer support is pathetic and I’m fuming I’ve not been paid my money yet when you’re selling your room they’re in constant contact for those details continuously. Absolutely pathetic that I’ve had no contact and no payment after 1 month.
28 januari 2023
Review zonder uitnodiging
Antwoord van Roomer
Dear Lynn,
We are truly sorry to hear about your experience and apologize for any inconvenience this may have caused. We would like to assure you that we have made the full payment to your PayPal account and we hope that you have received it by now.
As a gesture of goodwill, we would like to offer you $15 in Roomer credits to thank you for your patience and to provide you with an opportunity to experience Roomer as a traveler. These credits can be used towards your future bookings on our platform.
We understand that your experience was not up to our usual standards and we will take steps to ensure that this does not happen again. We appreciate your feedback and will use it to improve our services.
Thank you for your understanding and please don't hesitate to contact us if you have any further concerns.
Best regards,
Roomer Team
Après réponse suite à “Aucune réponse aux demandes
J’ai réservé une chambre via Roomer avec annulation sans frais le 21 janvier pour un voyage prévu le 10 février. Amené à retarder mon voyage, j’ai demandé l’annulation le 31 janvier et donc le remboursement du versement effectué au moment de la réservation. J’ai téléphoné à de multiples reprises mais jamais personne ne répond même en laissant mon numéro, aucun rappel. J’ai envoyé des e-mails mais n’ai reçu que des réponses automatiques.
J’ai effectivement annulé directement auprès de l’hôtel en temps utile le 31 janvier pour ne pas être pris en défaut. Mais depuis un mois, toujours rien et surtout aucun remboursement. C’est inadmissible.
Après un contact direct, je viens ici modifier mon avis dans la mesure où, après ce message, Roomer a pris contact et a procédé au remboursement demandé. Je les remercie. Je mets une note moyenne compte tenu des délais et des démarches nécessaires. Mais il est clair qu’il faut faire attention.
21 januari 2023
Review zonder uitnodiging
Antwoord van Roomer
Cher(e) client(e),
Nous sommes désolés d'apprendre votre expérience avec le processus de remboursement, et nous nous excusons pour tout désagrément que cela a pu causer. Nous souhaitons vous assurer que nous vous avons remboursé intégralement sur votre carte de crédit d'origine. Veuillez prévoir un délai de 10 jours ouvrables pour que le remboursement soit reflété sur votre compte.
Nous sommes désolés de ne pas avoir été à la hauteur de vos attentes, et nous apprécions vos commentaires. Nous tirerons des enseignements de cette expérience pour offrir un processus de remboursement plus fluide et satisfaisant pour nos clients.
Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter. Nous apprécions votre entreprise et nous espérons avoir l'occasion de mieux vous servir à l'avenir.
Cordialement,
L'équipe Roomer
DO NOT USE
I booked a room in Las Vegas for the New Year. Everything seemed fine until the hotel overcharged me at checkout. I told them that I already paid for my reservation through Roomer, and was confused as to why they were charging me again. The hotel stated that I had to then contact Roomer and have them contact the hotel for my refund. A month later & I still have not heard back from Roomer's customer service. I am out hundreds of dollars. The fact that Roomer cannot respond to a voicemail or email is beyond me. I am more upset about the lack of professionalism than anything. I will never use Roomer again because of this.
Update: after Roomer responded to this review publicly, they have yet to respond to me privately after I replied to them. Nice job trying to save face, Roomer. I caution anyone that uses them. You will get ripped off & their customer service won’t care!
30 december 2022
Review zonder uitnodiging
Antwoord van Roomer
Dear Julie,
We are sorry to hear about your recent experience with Roomer and the inconvenience caused to you. Our goal is to provide exceptional customer service and it is unacceptable that we failed to respond to your inquiries in a timely manner.
Please allow us to make it right. We have reached out to you via email, and will do our best to resolve this issue.
We take all customer feedback seriously and will use your experience to improve our services in the future. Thank you for taking the time to bring this to our attention.
Best regards,
Roomer's customer service team
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