I used to be an avid user years ago as it used to be the place to advertise rooms for rent, and find a constant supply of tenants just before a new site appeared Spare Room who seemed to take over in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Tbh 2 stars almost feels a bit generous. You have to pay to become premium member in order to contact prospective flatmates, which wouldn’t be too bad but the price of such premium membership is way... Toon meer
Bedrijf heeft geantwoord
Roomgo CS, Is very helpful with kind understanding and assistance given when I had tenant issues. They extand my premium account for some extra days which I'm very grateful. My reason is tenant not w... Toon meer
Bedrijf heeft geantwoord
Very good experience with Manal Manal parle très bien français, elle est à l'écoute , très competente, m'a guidé de façon efficace et très gentiment. Je n'avais pas le sentiment de la déranger et qu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Roomgo is the largest online flatshare community, helping landlords and agents with portfolios of rooms, single rooms for rent, studios or other shared rentals. We check every listing and make it quick and simple to find great roommates you can trust. Since 1999, our service has created over 5 million room rentals worldwide.
Contactgegevens
Acre House, 11/15 William Road, NW1 3ER, London, Verenigd Koninkrijk
- contact@roomgo.co.uk
- roomgo.co.uk
4,0
Goed
1K reviews
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Nice site very conveniently well…
Nice site very conveniently well organize
7 december 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Alicia.
Thank you for taking the time to share your feedback! your comment is very much valued.
We try our best to make our customer's experience comfortable, and we are happy to see that you recognize our efforts.
Best of luck to you and be sure to let us know if there is anything we can do to make the site better.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
My only dislikes are i have had 2 guys…
My only dislikes are i have had 2 guys staying with me one guy didnt last 6 weeks from speaking to him on the phone seemed a nice guy but it was like a different person moved in so he left. The other guy was moving out this month but sneaked out one morning in November did not sat goodbye after all i did for him plus did not mention health problems until he moved in plus there were other issues as with both of them. Im a type of guy who will help anybody out but need them to be honest.
19 november 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Kevin,
Thank you for your comment,
we're sorry to hear that you had a few incidents with your prior roommates.
Please bear in mind that using an online platform to rent a room or looking for one is always an adventure, and sharing the same roof with people from different origins and cultures has its benefits and downsides.
Our job at Roomgo consists of assisting and protecting our users, we preview, review and check new and old advertisements; However, we do not scan, vet or interview any of the members who are using our service. Therefore, we always remind our customers to be selective and meet the person before proceeding with the move.
We wish you all the luck in your new search, please don't hesitate to reach out if you have any queries.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Comprehensive website
It is a comprehensive website and
easy to view.
26 december 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Helen,
Thank you for your 5-star review.
We appreciate your positive Feedback and we're really happy to hear that you're satisfied with our service.
We hope you won’t hesitate to contact us if you have any questions or need assistance.
Best regards,
The Roomgo Team.
Très bon suivi et rapide en plus
Merci pour le suivi de ma demande. Interlocuteur très rapide et compétent
14 november 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Bonjour Deberdt,
Merci pour votre commentaire.
Nous sommes heureux de voir votre satisfaction vis-à-vis votre expérience sur le site ainsi la réactivité et l'implication de nos agents du service clientèle.
La satisfaction de nos clients est un de nos objectifs principaux, et nous souhaitons vous réaffirmer notre entière disponibilité pour toute demande ou question. Nous nous réjouirons de pouvoir vous être utiles.
Cordialement,
L'equipe Roomgo
Manal helped me a lot!
Manal helped me a lot!! I feel lucky about this, because regularly you don’t find it! Also a very kind person!!
Thank you Manal!
9 december 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Fernanda,
Thank you so much for the positive feedback!
We're glad our Customer service team left such a great impression as it's our main goal to guarantee the satisfaction of all our users!
If you have any questions, please do not hesitate to let us know, and we'll be glad to provide help.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Effective connection between future lodgers and owners of the house
Appartager does do effective connection between interested future renters and house owners.
As an organizer for renting, I receive gratis premium membership from time to time from Appartager. It is a big help for me.
Of course as premium member you can enjoy this site
more efficient. Thank you!
6 december 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Viola.
Thank you for taking the time to leave such positive comment.
We are so glad to hear that you are enjoying our services through all these years.
We are dedicated to making your experience with us as successful and as secure as possible. , If you need a hand with anything else on the site please let us know.
Kind regards,
The Roomgo/ Appartager Team
Excellent clientèle propriétaire…
Service clientèle propriétaire remarquable !
J'ai hautement apprécié la réactivité et gentillesse du site pour l'aide apportée.
Merci pour cette aide précieuse surtout en cette période hivernale.
6 december 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Bonjour Christine,
Merci pour votre commentaire.
Nous sommes heureux de savoir que vous appréciez notre site encore la réactivité et l'implication de nos agents du service client.
C'est toujours un plaisir de lire les retours de nos utilisateurs quant à notre site et notre service client. Nous vous remercions d'avoir pris le temps de nous faire partager votre expérience.
Nous espérons que vous allez trouverez rapidement vos colocataires et nous restons à votre disposition pour toute autre demande ou question.
Cordialement,
L’équipe roomgo
Manal - Quick & Effective response.
Manal Rang me within 2 hours of my email to answer my questions. This lady was clear, concise, effective and I was pleased to take her call.
17 november 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Claude,
Thanks for the amazing review!
We are very glad to hear that you found our Customer Service helpful! We sincerely appreciate you taking the time to provide your feedback, it's always nice to hear from our customers.
Our aim is to provide our members with the best service, so thank you for being part of our website's success over the years!
If you have any questions, please do not hesitate to let us know, and we'll be glad to provide help.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Sometimes got the correct information…
Sometimes got the correct information but sometimes not.
11 december 2021
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Sienty,
Thank you for your feedback.
Our main aim is to help users get what they are looking for in the simplest and easiest possible manner, you can always contact our customer service team and they will be glad to assist you with any query or questions you have.
Thank you once again for taking the time to leave your opinion!
Best regards,
The Roomgo Team
team@roomgo.co.uk
Thanks for your help
Unfortunately Apple map only works for Apple user, so Thank you for your help on updating the address.
7 november 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Monika,
Thank you for taking the time to share your feedback with us.
Please note that the issue has been fixed, therefore, the apple map can operate on all systems now.
Monika, we are delighted to hear that our customer service team has been able to assist you with your query. Our client's satisfaction always encourages us to do more and better.
Do not hesitate to contact us again if you need any further assistance.
Best regards,
The Roomgo Team
2nd time: unexpectedly nice solution
They are cooperative, easy to contact, quick to answer and prioritize solutions over excuses
31 oktober 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Renat
Thanks for the amazing review!
We are very glad to hear that you found our Customer Service helpful! We sincerely appreciate you taking the time to share your feedback, it's always nice to hear from our customers.
Our aim is to provide our members with the best service, so thank you for being part of our website.
If you have any questions, please do not hesitate to contact us, Renat.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Quick solution
The promptness, kindness and resolution of the person assisting me has led me to rate him/her this way.
Thank you.
Cheers.
25 oktober 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Juan Pablo,
Thank you for your feedback.
We're glad our Customer service team left such a great impression
Our main goal is to understand each user's request and problem and provide them with the assistance that suits their needs in a personal and professional way. I am glad that you were satisfied with the service.
Do not hesitate to contact us again if you need any further assistance.
Best regards,
The Roomgo Team
Èxpensive compared to other sites .
Èxpensive compared to other sites .
Response has been none .
Not impressed do far .
22 oktober 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Redfern,
Thank you for taking the time to share your feedback, we do appreciate it and we are so sorry for any inconvenience that this might have caused you.
Firstly, I'd like to clarify that registering on the website, posting your ad and viewing all the listings/matches available is completely FREE. In addition, contact is not only restricted to the Premium Members, as a Basic Member you can send interest messages to all users on the site and the Premium Members are completely free to get in touch with too.
We are also very sorry to hear that you’ve had no messages regarding your property, kindly note that you may have to wait to hear back from the tenants you are interested in, as not all the users log in to their account on a daily basis. If you have not received a reply, it could mean that the user is yet to read your message, or your room doesn't match what they are looking for.
We would be more than glad to assist you further with your search! Please feel free to get in touch with our Customer Services Team by email at team@roomgo.co.uk.
Best regards,
The Roomgo Team
Best service
15 oktober 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Amy,
Thank you for your feedback.
We are glad to hear you are satisfied with our service.
Please feel free to reach out to us at team@roomgo.co.uk with any questions or further comments you wish to share.
Best regards,
The Roomgo Team.
Gave me a very quick responses and …
Gave me a very quick responses and guided me in finding rental houses.
6 oktober 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Thaiaze
Thank you so much for your feedback.
Seeing our customers happy and satisfied with their experience on the website and with our team brings us joy and encourages us to improve.
Best of luck with your search, please do not hesitate to reach out to us if you have any queries.
Kind regards,
The Roomgo Team
team@roomgo.co.uk
Assistance to contact a tenant
This is always the best site even the staff are very helpful at any time you contact them for an assistance, they are always ready to assist.
Thanks
Edgar
5 oktober 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Edgar,
Thank you so much for your feedback.
We are pleased to hear that you've had a good experience on Roomgo and with our Customer service team.
We work very hard to keep our members satisfied and we are very happy to hear that we’ve met your expectations, Edgar.
We hope you won’t hesitate to contact us if you have any questions or need assistance.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Very good service
18 september 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hi Hussain,
Thank you so much for your feedback!
We are glad to hear you are happy with our service.
Please feel free to reach out to us at team@roomgo.co.uk with any questions or further comments you wish to share.
Best regards,
The Roomgo Team.
Roomgo has so far given me more and…
Roomgo has so far given me more and best choices for my search, and the feedback from the team is very impressive, it's been a really wonderful experience with roomgo and I look forward to working more with them.
13 september 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Benedict,
We sincerely appreciate you taking the time to share your comments and feedback.
We are delighted to hear that you've had a satisfying experience on our website and with ourr team.
Please do not hesitate to get back to us should you need any further assistance or a hand with anything. I wish you the best of luck in your search!
Best regards,
The Roomgo Team
team@roomgo.co.uk
Very helpful and fast, my bad not checking the Spam email too. Just had to ask a second time for the only information I was looking. Super kind and available though.
Very helpful and fast, my bad not checking the Spam email too. Just had to ask a second time for the only information I was looking.
Super kind and available though.
13 september 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello Martina,
Thank you so much for taking the time to share your feedback.
We are delighted to hear that you are satisfied with the level of services provided.
It has been an absolute pleasure assisting you in your search and we would gladly help you further to find exactly what you are looking for Martina.
Best regards,
The Roomgo Team
team@roomgo.co.uk
Nice website 👌
12 september 2022
Review zonder uitnodiging
Antwoord van Roomgo UK
Hello La joya,
Thank you for taking the time to share your experience with us! It is highly appreciated.
We are extremely happy to hear you are satisfied with our service.
We're available at team@roomgo.co.uk if you have any questions or additional comments you wish to share with us.
Kind regards,
The Roomgo Team
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