Self tan nozzle was faulty, sent them a video and a replacement was sent out and received within a couple of days. I have used dawsey tanning for a few years and love it. Would definitely use again cu... Toon meer
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I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Toon meer
Bedrijf heeft geantwoord
I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Toon meer
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rose & Caramel
Geschreven door het bedrijf
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Contactgegevens
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Verenigd Koninkrijk
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3,9
Goed
449 reviews
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Heeft 57% van zijn negatieve reviews beantwoord
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excellent product does just as…
excellent product does just as described very good service
29 april 2026
Ordered 2 products..they were poorly…
Ordered 2 products..they were poorly wrapped and arrived damaged
Send them 2 emails..never got a response..never got compensation.
3 april 2026
Review zonder uitnodiging
Antwoord van Rose & Caramel
I’m really sorry your items arrived in poor condition- we appreciate how frustrating that can be, and we completely understand your disappointment. We do package all of our goods onsite, with protective pacakging. We’re also concerned that your emails weren’t answered. Please contact us at customercare@roseandcaramel.co.uk with your order details so we can sort this out for you right away, as we have checked our inbox and spam and cannot locate an email from you.
Rose and Caramel x
A mistake was made on my order and one…
A mistake was made on my order and one item was missing. I emailed customer care and this was sorted out within 24 hours. Mistakes happen it’s how they are dealt with that matters and their service was impeccable. A special thanks to Christina for her prompt and timely communication. When you get this kind of service you know you are dealing with a reputable company and one that I am very happy to recommend. Fantastic service and friendly and helpful staff
22 april 2026
Review zonder uitnodiging
Antwoord van Rose & Caramel
Thank you so much for this lovely review! We are so pleased to hear you had such a positive experience.
You are absolutely right - mistakes can happen, but we believe the true test of a brand is how we put things right. It’s wonderful to know that our team was able to resolve the missing item for you within 24 hours.
I will be sure to pass your kind words along to Christina; she will be so happy to hear that her help made such an impact! Your recommendation means the world to us, and we look forward to welcoming you back again soon.
Best regards,
The Rose & Caramel Team x
Biggest waste of money
possibly the worst tan remover I have ever used. Tried it 3 times. The first time I tried it as recommended on the packing and it removed practically nothing. The second time I used more product and left it longer, I was still exfoliating for just as long had I not used it. The third time I tried as recommended as what I can only imagine was an ad and even less effectiveness.
DO NOT WASTE YOUR MONEY! The worst product and I only imagine it is being recommended so much is due to the company paying people for ad’s.
I also went to leave a 1 star review on the product on the rose and caramel website. The review never appeared. I then looked through all of the other reviews on this product which happened to be only 4 and 5 stars, I have seen other people say their negative review never appeared
16 april 2026
Review zonder uitnodiging
CHEMICAL BURN - TAN REMOVER
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said it’s now like cobblestones. It’s now been a week since this happened and still very painful in general but excruciating to close my eye, blink or move my eyeball. Has now became infected. On antibiotics, lubricants and cold compressions. Can’t sleep, work or drive properly. Do not get this product in your eye!!
15 april 2026
Review zonder uitnodiging
Antwoord van Rose & Caramel
Hi,
We’re sorry to hear about your experience. The product label does advise avoiding contact with the eyes and includes guidance on what to do if this occurs. This is standard information provided with all cosmetic products for safety reasons.
If you need any further assistance, please don’t hesitate to contact us at customercare@roseandcaramel.co.uk.
Rose and Caramel x
Rose and Caramel is amazing
Rose and Caramel is amazing, i’ve used their tanning foams and tanning removers and all have been perfect. When ordering a new Intensity Super Dark tanning mouse it unfortunately came with a crack to the top, I made sure to write an email to ensure the company knew this had happened. No asking for a reply nor a refund or replacement, however Tasha got back to me the next day with not only really helpful information but stating a replacement has already been processed and on its way!! Couldn’t be more impressed with the customer service and products with this company and can’t recommend them more!!
20 april 2026
Review zonder uitnodiging
Antwoord van Rose & Caramel
Thank you so much for your incredible review! We are so happy to hear that you've been loving our tanning foams and removers.
We were so sorry to hear that your Intensity Super Dark arrived with a crack, but we are thrilled that Tasha was able to step in and get a replacement sent out to you immediately. We always want our customers to receive their products in perfect condition, and Tasha will be delighted to hear that her quick action made such a great impression!
Your recommendation and kind words truly mean everything to us. Thank you for being such a loyal customer, and we hope you enjoy your new mousse!
Best regards,
The Rose & Caramel Team x
Really impressed
I have just used the intensity mousse for the first time and I'm really impressed. It dries well and doesn't feel tacky to the touch. I haven't tried a red undertone tan before and it really works with my skin tone.
31 maart 2026
Antwoord van Rose & Caramel
Hi,
Thank you for your message. We’ve reviewed your order details and can confirm that it was delivered within the timeframe you selected, taking into account the specified opening hours.
If you have any further questions or need assistance, please don’t hesitate to get in touch.
Rose and Caramel x
Bad colour and doesn’t last
Awful fake tan goes tiger bread in 2 days which isn’t normal. The colour is really orange too. I think they want to sell their remover more than the tan
30 maart 2026
Review zonder uitnodiging
It’s been a week since I sent their…
It’s been a week since I sent their customer service two emails. Their website on google says first time orders get a discount, and then on their website it says you get a free remover product. Yet it’s entirely unclear how you add either of these to your basket. I subscribed and now I have nothing to show for it. Weekly spam from them but no human has replied to my emails. The tan was also on offer that day for 9.99 but now is £13.49.
29 maart 2026
Review zonder uitnodiging
please don't waste your money or time!!
avoid this brand if you a) don't want to be ripped off b) want to have a reliable flawless tan
I know tanning is hard to get right at the best of times, but I was really looking forward to trying this one after seeing their review videos and positive written reviews all over their website etc.
did the purity clear spray tan before I went to bed and slept in it... followed the instructions on the packet, everything....woke up in the morning to a complete brown splotchy mess😭
the hardest and horridest part though - trying to get the tan off - I've literally used everything (their tan removing gloves, their 60 second remover, baby oil the lot ) still got the tan as brown and as horrible as ever and I can't see it coming off any time soon.
25 maart 2026
Review zonder uitnodiging
Everything came fine and the website…
Everything came fine and the website was easy to use.
2 maart 2026
Absolutely brilliant products good…
Absolutely brilliant products good price, speedy delivery at great communication. Thank you.
2 maart 2026
Velvety Super Dark Tan
THE best tan I have ever used! I’m so naturally pale and I find it hard to get a good/natural looking tan from fake tan but their Velvety Super Dark tan is actually insane, it made me look like i had just come back off holiday nevermind a fake tan!!
17 maart 2026
Review zonder uitnodiging
Hasn't irritated my psoriasis!
I have mild psoriasis and most self tans can aggravate it, making it worse for days after. I decided to try Rose and Caramel from reviews I saw and I can honestly say, it's the FIRST self tan i've used that hasn't irritated it at all!
5 maart 2026
Review zonder uitnodiging
Wonderful products at the right price
Wonderful products at the right price. Completely enhanced my beauty regime. The tan drops snd nudity spray give an airbrushed finish like a filter. So glad I’ve discovered Rose & Caramel
2 maart 2026
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