Self tan nozzle was faulty, sent them a video and a replacement was sent out and received within a couple of days. I have used dawsey tanning for a few years and love it. Would definitely use again cu... Toon meer
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I ordered at 2.30 on Saturday and it arrived this morning Monday. Absolutely incredible delivery time, other online retailers could learn a thing or 2! Yes delivery is almost €7 but I would pay it eve... Toon meer
Bedrijf heeft geantwoord
I had a problem with the spray self tan nozzle . Messaged them the same day and they were very prompt on replying to me . Sent evidence and replacement it’s on its way . Charley and Jodie thank you fo... Toon meer
TAN REMOVER IN EYES - CHEMICAL BURN. Got some in my eye and immediately painful. Had to get emergency optician appointment. Caused a chemical burn under my eyelid. Eyelid meant to be smooth but said i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rose & Caramel
Geschreven door het bedrijf
At Rose & Caramel, we innovate, never replicate. With over 20 years of industry experience, our mission is to solve real tanning pain points through world-first solutions that deliver salon-quality results at home.
We’re proud creators of five world-first products, including Purity Excel, the 60 Second Tan Remover voted Best Self Tan Remover by Vogue and a consistent best-seller worldwide. Our formulas are multi award winning and trusted by professionals and first-time tanners alike.
Named Tanning Experts of the Year, our forward-thinking approach has set new standards in the industry. From express removers to skin-loving prep and aftercare, every product is designed to work as part of a full tanning system that gives flawless, streak-free results with zero compromise.
You can find us stocked on leading retailers like ASOS, Boots, PrettyLittleThing, Beauty Bay, and many more.
We’re more than a tanning brand. We’re beauty problem solvers creating smarter self-tan solutions that actually work.
Contactgegevens
Unit 52 Halliwell Business Park, Rossini Street, BL1 8DL, Bolton, Verenigd Koninkrijk
- customercare@roseandcaramel.co.uk
- roseandcaramel.co.uk
3,9
Goed
449 reviews
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Stay away from this product
Stay away from this product. My daughter used it and her skin practically melted off. Two weeks later her skin is still flaking.
Don’t know how this is allowed to be sold
1 februari 2026
Review zonder uitnodiging
Chemical Burns on my face
I am absolutely devastated by my experience with this tan remover. I followed the instructions exactly, including carrying out a patch test and leaving it on for just one minute as guided. Within a very short time, my skin became intensely painful, bright red, and started blistering.
The pain was so severe that I had to attend A&E. The doctor said it resembled a chemical burn and prescribed topical creams and painkillers. I am now dealing with oozing blisters and significant discomfort.
My skin was perfectly healthy before using this product, and I am extremely upset about the damage it has caused. I would strongly urge others to be cautious, as this has been a very distressing and painful experience.
17 februari 2026
Review zonder uitnodiging
Antwoord van Rose & Caramel
Hi Izzy,
Thank you for your feedback. We’re very sorry to hear about your experience.
We’d like to reassure you that all of our ingredients are fully UK and EU compliant and have been safety assessed, so they are not formulated to cause burns. That said, we understand that everyone’s skin is different. If you have sensitivity to exfoliating products or fragrance, it may be that this particular formula wasn’t the best match for your skin type. This is why we developed a remover range, suited to sensitive skin.
Our Customer Care team would really appreciate the opportunity to look into this further and help you find a product better suited to your needs. Please don’t hesitate to contact us at customercare@roseandcaramel.co.uk, and we’ll be happy to assist you.
Thank you again for bringing this to our attention.
Rose and Caramel x
Amazing!!
Slowly becoming my favourite company.
Amazing customer service, totally in love with the products especially the so so dark tanning serum!
Quick delivery.
10 januari 2026
Review zonder uitnodiging
Get products going to make lovely gifts…
Get products going to make lovely gifts x fast delivery also thanks x
2 januari 2026
Wow is all I can say
Wow is all I can say. I have tried soooo many tans and none of them compares too your tan!!! It actually leaves you looking like you’ve been on holiday for a week!
30 november 2025
Antwoord van Rose & Caramel
Thanks for the feedback! We’re really proud of our formula, so we are thrilled to hear it’s become your favourite. Enjoy the tan!
Prompt delivery
Prompt delivery. My daughter loves this tan lotion and I bought it at a bargain price!
30 november 2025
Amazing customer service
Haven’t yet received my order to try their tan but I want to leave a review purely based on their amazing customer service. I ordered via TikTok shop but the shipment was delayed by over a week and I messaged Rose & Caramel and they were extremely helpful, pushing and nudging TikTok to ship my order so I had my products in time for my graduation. when my order was still not shipped by TikTok they went above and beyond, adding more serum onto their website so that I could order the same products as on TikTok and even gave me a free delivery code to ensure I received the same price. I am super excited to try the products but wanted to write this review straight away to acknowledge them for their amazing, considerate customer service.
28 november 2025
Review zonder uitnodiging
Fabulous Customer Service
I had a minor issue with my order when I made it online during black
Friday m, however Christina was quick to resolve my issue, and ensured my order was all correct before it was shipped to me. She was quick with replying, efficient and responsive. Really appreciate your help Christina, credit to the company! I am looking forward to receiving my tanning products. I don’t use anything else, and looking forward to gifting some to my friends for birthdays/Christmas.
20 november 2025
Review zonder uitnodiging
Antwoord van Rose & Caramel
Thank you so much for taking the time to share your experience! We're sorry to hear there was a minor issue with your Black Friday order, but we’re thrilled that Christina was able to get everything sorted quickly and smoothly for you. We’ll be sure to pass along your lovely feedback - she truly is a credit to the team!
We’re delighted to hear how much you love our tanning products, and we hope you enjoy your new goodies just as much. It means a lot that you choose us not only for yourself but also for gifting to friends and family. Thank you for your continued support!
Rose and Caramel x
Antwoord van Rose & Caramel
Thank you for your kind words! We’re delighted to hear you enjoyed our service, speedy delivery, and pricing. We really appreciate your support!
Rose and Caramel x
Fantastic products & brilliant customer…
Fantastic products & brilliant customer service. I recently had an issue with a delivery, which is the first problem I’ve ever encountered with this brand and it was handled perfectly. Every product I’ve tried has been perfect, they do not disappoint!!
6 november 2025
Review zonder uitnodiging
Antwoord van Rose & Caramel
Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve enjoyed our products and that our team could resolve your delivery issue smoothly. Your kind words mean a lot to us, and we’re so glad we haven’t disappointed you. We can’t wait to share more amazing products with you!
Rose and Caramel x
I would say the tan facial drops are…
I would say the tan facial drops are good , wish i could say the same for spray tan , when it had developed it has left with the worst streaks ever dark patches everywhere not golden dark brown, so i would advise to be very cautious of it
3 november 2025
Review zonder uitnodiging
Antwoord van Rose & Caramel
Thank you for sharing your experience. We’re glad to hear you enjoyed the tan facial drops! We’re very sorry to hear the tan didn’t meet your expectations. I would advise to ensure that you prep your skin properly before tanning - this is really important, as it can affect how the tan develops. Your feedback is valuable, and we’ll make sure to pass it on to our team . We appreciate your honesty and review.
Rose and Caramel x
Antwoord van Rose & Caramel
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality 💛
Rose and Caramel x
Antwoord van Rose & Caramel
Thank you for your feedback! We’re so glad to hear your order arrived quickly - Rose and Caramel x
Antwoord van Rose & Caramel
Thank you! We’re so happy to hear you love your tan. Reviews like this make our day! 💛
Rose and Caramel x
Not actually recieved product yet
Not actually recieved product yet. Although I changed on company I pay with it still reverts back, which is an issue with the company not rose and caramel, however I did email immediately to ask address to be changed as the house is still empty awaiting new buyers to complete which can take a long time and they said they couldn't change address due to fast turn around for shipping. Not that fast though because I've asked my old postman and nearly a week later still hasnt been posted.
3 november 2025
Antwoord van Rose & Caramel
Thank you for taking the time to share this feedback - we’re so sorry for the frustration caused by the address issue and delay. We completely understand how stressful it can be when an order hasn’t arrived.
While we do aim to dispatch orders quickly to avoid delays, it sounds like your parcel may not have moved as fast as expected, and we’d love to look into this further for you. Please get in touch with our customer care team at customercare@roseandcaramel.co.uk so we can check your order status and make sure your product gets to you as soon as possible.
Thank you again for your patience - we really appreciate you bringing this to our attention 💛
the only good thing was the smell!
the only good thing was the smell!! after seeing all the good reviews on tik tok i decided to buy the so so dark tanning serum but was disappointed when i applied it (with a mit) and it took 2 hours to somewhat dry!!! even then it still managed to not stick and transfer onto my clothes now i have a line from where my waistband was… i washed it off and it turned out a lovely dark natural looking colour but only lasted a day ?! after that it has turned to tiger bread and my skin is so itchy and irritated even after moisturising it. i’ve had it on 3 days now and it’s so blotchy, there’s random lines everywhere and it’s stained my tops. i feel it just depends and is completely different for everyone as ive seen it look so good on other people after a week so but ive had a bad experience with this tan…
31 oktober 2025
Review zonder uitnodiging
Antwoord van Rose & Caramel
Thank you so much for sharing your experience with us - we’re really sorry to hear that the tanning serum didn’t work out as you’d hoped. We completely understand how disappointing it is, especially after seeing great results from others.
Our goal is for every customer to have a smooth, comfortable, long-lasting tan, so it’s concerning to hear your experience from a product loved by so many. We’d really like to learn more about your skin prep and routine so we can help figure out what went wrong and make things right for you.
Please reach out to our support team at customercare@roseandcaramel.co.uk - we’d love the chance to assist you personally 💛
Thank you again for giving our product a try and for your honest feedback - it truly helps us improve.
Rose and Caramel x
I really really wanted to like this…
I really really wanted to like this product :(
As a weekly fake tan wearer the thought of scrubbing my tan off honestly gives me PTSD every week. It’s exhausting and I leave it until 6-7 days so I’m fully tiger loafed skin at that point.
I saw the videos where people apply this product, wipe it off and their tan is gone and honestly thought hallelujah!
I’ve used a whole tub now to try and given a rational balanced view.
I’ve held off as I needed this to be my life saver. I read ‘verified reviews’ and wonder if these are people who have been gifted the product and leave reviews to dupe others.
To be honest it’s nothing more than a skin scrub.
I apply it leave it for a minute then still have to scrub my life away with my Tan Eraser mitt. It softens it a little bit but no more than a longer shower or bath would do. It also does not remove all your tan. You would need 2-3 applications for that.
I’ve even just used it on the stubborn last bits and it still requires a helluva scrub to remove.
I’ve followed the instructions to the tee.
Pros - it smells lovely and does feel soft.
Cons - no more than a basic skin scrub. Does not remove fake tan.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Rose & Caramel
Thank you so much for taking the time to share your detailed feedback - we’re really sorry to hear the product didn’t meet your expectations. We completely understand how frustrating it can be when you’re hoping for an easier tan removal process, especially as a regular self-tanner.
Our formula is designed to loosen and lift old tan while gently exfoliating, but it sounds like it hasn’t worked as effectively for you as it should. We are confident with our self tan removers and their effectiveness and we’d love to learn a bit more about your routine so we can offer tailored tips.
Please reach out to our team at customercare@roseandcaramel.co.uk - we’d really appreciate the opportunity to help make this right for you.
Thank you again for your honesty and for giving the product a fair try 💛
Antwoord van Rose & Caramel
We’re so sorry to hear that one of your products didn’t arrive. That’s definitely not the experience we want for our customers. Please reach out to our team at customercare@roseandcaramel.co.uk with your order details so we can investigate and get the missing item to you as quickly as possible.
Thank you for letting us know, and we really appreciate your patience 💛
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