Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Gary Thompson came out to repair my son’s wheelchair and really went out of his way to do so . Extremely caring towards the understanding of a person who relies on a wheelchair 24/7 and is unable to w... Toon meer
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Toon meer
Very helpful and polite happy to answer our questions also a professional service provided when my wheelchair was checked thoroughly and a return visit to change a wheel and the footplate changed to... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contactgegevens
Unit 11, Westfield Road, CH44 7HX, Wallasey, Verenigd Koninkrijk
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,8
Uitstekend
828 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Gary Thompson visited us
Gary Thompson visited us, very helpful man and friendly. Went above and beyond with the service provided. Thank you Gary
5 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Naila, thank you for your kind feedback. We’re pleased to hear Gary went above and beyond and provided such friendly and helpful service during his visit. We’ll ensure your comments are shared with the local management team and Gary directly.
Very nice gentleman
Very nice gentleman , who put Tyrone’s wheelchair together . Explained how to get the wheelchair fixed if it gets damaged or goes wrong . Thanks Sean
5 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Sonia, thank you for your lovely review. We’re delighted to hear Sean took the time to explain everything clearly and ensure you knew how to arrange support if needed in future. We’ll pass your kind comments on to the local management team and Sean directly.
I made a call early on Saturday morning…
I made a call early on Saturday morning to the out of hours line & spoke with GARY THOMPSON. He listed to the issues that my son had with his wheelchair & confirmed that he would be able to arrange for it to be looked at. He communicated via text message the approximate arrival time & also again when the wheelchair had been fixed. Excellent communication & great service. Thank you we very much we appreciated the speedy response, which in turn ment my son could continue his daily activities.
2 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Julia, thank you for your wonderful feedback. We’re delighted to hear Gary responded so quickly, kept you updated throughout and was able to get your son’s wheelchair repaired promptly so he could continue his daily activities. We’ll make sure your kind comments are passed on to Gary directly.
Excellent engineer and experience!
Gary Thompson came out to fix my damaged chair and was amazing!
He was smiling and happy despite it being very early in the morning.
He was very personable and I was very happy having him in my home.
What a lovely man!
4 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Katy, thank you for your lovely review. We’re so pleased to hear Gary provided such friendly, professional and reassuring service while repairing your wheelchair. We’ll ensure your kind comments are shared with Gary directly.
I found Gary your engineer very helpful…
I found Gary Thompson your engineer very helpful and professional… a credit to your company.
2 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Kenneth, thank you for your kind feedback. We’re pleased to hear Gary provided such helpful and professional service during his visit. We’ll pass your comments on to Gary directly.
The purpose of the visit was sorted…
The purpose of the visit was sorted (wheel chair)
Gary Thompson
3 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Ifeoma, thank you for your review. We’re pleased to hear Gary was able to resolve the issue with your wheelchair successfully. We’ll pass your feedback on to Gary directly.
Gary Thompson was so lovely
Gary Thompson was so lovely. We had called wheelchair services during the day and got told they are too busy and to call out of hours at 5pm. Gary got to us within 30 minutes and came to fix 1 chair but ended up helping out with 3. He was very talkative and polite and had a really welcoming atmosphere. Couldn’t thank him enough!
1 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Beth, thank you for your wonderful feedback. We’re delighted to hear Gary responded so quickly and went above and beyond to help with multiple wheelchairs. We’ll ensure your lovely comments are passed on to Gary directly.
Gary Thompson has visited us on a few…
Gary Thompson has visited us on a few occasions and has always been very helpful, nothing is ever too much trouble and he is very polite and patient with our residents.
1 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi, thank you for your review. We’re pleased to hear Gary has consistently provided such helpful, polite and patient service during his visits.
Ajay came out to fix the controller arm…
Ajay came out to fix the controller arm on my power chair, Really difficult repair which needed the arm taken apart & reconfigured after I misjudged the space round a wall!! He did a brilliant job & the chair is back to handling like new
24 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi John, thank you for your great review. We’re pleased to hear Ajay was able to successfully complete such a difficult repair and get your chair working like new again. We’ll pass your kind comments on to Ajay directly.
Mr Sean Taylor,
Mr Sean Taylor,
Came to my property today to pick my Husbands, wheelchair up. He was very polite and helpful, also was very informative with all mine and Hubby's questions. Above and beyond. That's why I've given him a 5 🌟
1 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Susan, thank you for your wonderful review. We’re delighted to hear Sean provided such polite, helpful and informative service during the collection visit. We’ll ensure your kind comments are shared with Sean directly.
Sean Taylor was so professional
Sean Taylor was so professional, and polite. Taking his time to explain everything perfectly and making sure I am comfortable in my new wheelchair. Thank you so much.
1 mei 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi, thank you for your lovely feedback. We’re so pleased to hear Sean took the time to explain everything clearly and made sure you felt comfortable using your new wheelchair. We’ll pass your comments on to Sean directly.
Very kind man and was very helpful.
Very kind man and was very helpful.
He was really polite and friendly
He helped me with setting up my new electric wheelchair the way I liked it
30 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Jez, thank you for your review. We’re delighted to hear the engineer provided such kind and helpful support while setting up your new electric wheelchair.
Sean was very professional and…
Sean was very professional and knowledgable. He was brilliant with the person we support, highly recommended.
30 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Bo, thank you for your kind feedback. We’re pleased to hear Sean provided such professional and knowledgeable service and made a positive impression during the visit. We’ll ensure your comments are shared with Sean directly.
Dave Porter
I had Dave Porter arrive to carry out a service on my power chair.
Dave has carried out maintenance on my chair on several occasions and is always friendly and knowledgeable.
I had an issue with my chair which he resolved.
27 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Stuart, thank you for your review. We’re delighted to hear Dave has continued to provide such friendly and knowledgeable support and was able to resolve the issue with your chair. We’ll pass your kind comments on to Dave directly.
Fantastic service
I had a very positive experience with Ross Care during the delivery of my wheelchair.
Mark Thurling, the engineer who visited from the South West London depot, was extremely kind, professional and patient. He took the time to explain clearly how to safely use the wheelchair and made sure both my daughter and I understood how everything worked before he left.
This support made a big difference to me, especially as this is new equipment that I will be relying on. I really appreciated the care and reassurance he provided during the visit.
Thank you very much.
29 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Alexandra, thank you for your wonderful feedback. We’re delighted to hear Mark provided such kind, patient and professional support while delivering your wheelchair and explaining everything clearly. We’ll ensure your lovely comments are shared with Mark directly.
Excellent service
Excellent service and highly recommended. The repair to my wheelchair was done by engineer Sean Taylor who was polite and very efficient. I've had several repairs and services by this company and would give ten stars if I could!
29 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Patricia, thank you for your fantastic review. We’re delighted to hear Sean provided such polite and efficient service and that you continue to have positive experiences with RC. We’ll ensure your kind comments are shared with Sean directly.
Very helpful fixed my brake temporarily…
Very helpful fixed my brake temporarily and ordered me a new one! Very professional
29 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Gemma, thank you for your feedback. We’re pleased to hear the engineer was able to provide a temporary repair and arrange a replacement brake for you while delivering professional service throughout.
Gary Thompson came today to put new…
Gary Thompson came today to put new wheels on my wheelchair. He was polite,respectful and did a very good job repair. Ross Care triumphs again. Thankyou 😁👌
29 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi Val, thank you for your lovely review. We’re delighted to hear Gary provided such polite and respectful service while repairing your wheelchair. We’ll pass your kind comments on to Gary directly.
Nigel was extremely knowledgeable and…helpful
Nigel Wilson was extremely knowledgeable and gave me a lot of time when he came to deliver my power chair. This included setting it up so that it was appropriate to me and giving instruction and advice as to how to use it.All clearly given with time to ask questions etc. He also took me out for a "test" drive . I was particularly nervous about going up and down steep hills here and he accompanied up and down the nearest one which greatly increased my confidence. Thank you!
21 april 2026
Review zonder uitnodiging
Antwoord van Ross Care
Hi, thank you for your wonderful feedback. We’re delighted to hear Nigel provided such knowledgeable and supportive service while delivering your power chair and helping build your confidence in using it safely. We’ll ensure your lovely comments are passed on to Nigel’s manager.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.