Rowen Homes Reviews 

Fast delivery. Well packaged. Efficient service. Item not delivered with my order was soon sorted and sent straight away.

I had an issue with my item upon receiving and I emailed for a solution, Rosie was absolutely amazing and went above and beyond. Massive thank you to Rosie🫶🏼☺️

Ordered a cushion and the zip was faulty ! But thanks to Steph, a replacement was sent out straight away! Thank you x

fab products
candles
ornaments
fleece blankets

Absolutely fantastic service from Rowen Homes. The items I have purchased have been amazing quality and I have been extremely happy with them.

The customer service is genuinely second to none. Brooke has been absolutely fantastic friendly, helpful, efficient and a pleasure to deal with. She dealt with my query and refund incredibly quickly and kept everything straightforward and stress-free.

It makes such a difference when a company not only sells beautiful, quality products but also looks after its customers when they need help.

Thank you so much, Brooke. You are an absolute credit to Rowen Homes and I wouldn't hesitate to order from them again. Highly recommend!

Had a parcel arrive damaged, emailed customer service and was offered refund or replacement by Jess F customer experience representative we chose replacement
Thank you Jess for quick response

Very helpful

Jess F is a fantastic representative of your company. She dealt with our issue quickly, professionally and with amazing etiquette. Thank you I highly recommend this company x

Reasonable prices, fast delivery, made up with my purchases, exact images which arrived securely wrapped, more blk/wht please

I spoke with Rosie from customer service today after having a delay with a refund. She was super helpful, efficient and dealt with my problem immediately. Thank you for dealing with my issue so swiftly, Rosie. You’ve been great!

**1 Star – Completely ignored for 9 days**

Extremely disappointing customer service from Rowen Homes.

I returned two cushions worth £44.97 via Royal Mail. The parcel is currently being held for collection due to an apparent postage shortfall, despite me paying for the return as a medium parcel.

I contacted Rowen Homes **nine days ago** to explain the situation and offered a very simple solution: collect the parcel and **deduct any additional postage charge from my refund**.

I received no response.

I followed up again four days ago because I was concerned Royal Mail would eventually return the parcel to me if it remained uncollected. **That email has also been completely ignored.**

So despite paying to return the items, providing the tracking information and offering to cover any additional postage charge, I have now been **ignored for nine days while my return simply sits waiting for collection**.

I understand that postage issues can happen. What I don't find acceptable is a retailer simply **ignoring a customer for nine days when they are actively trying to resolve the problem**.

Very poor customer service and an incredibly frustrating experience. Based on how this return has been handled, I would not purchase from Rowen Homes again.

Called up customer service as I recieved a damaged item. I spoke to Grace who made arrangements to pick up & redelivery of my item. Was a very easy process Thank you

Would have given it 6 stars if I could, can’t recommend enough!

I have many items from Rowen Homes, everything has been of amazing quality and reasonably priced.

Delivery notifications are great and items arrived pretty quickly, with no delivery problems.

I haven’t had to deal with customer service however. I imagine they would also be spot on!!

Ayesha from metro centre store went above and beyond in dealing with my decision to purchase a new sofa, I could have easily bought online however after the help Ayesha gave us we felt more comfortable and at ease with the personal touch we received in store, big thanks and so looking forward to delivery day! Victoria range in oyster chenille.

Absolutely love Rowen Homes products. My daughter was desperate for the Ivy Taupe & Cream Woven Knot Wall Art, we ordered it for her hallway and it arrived very quickly. Unfortunately it was damaged in transit and in that moment I imagined would be a real hassle to return and get a replacement, but I rang the customer services number and actually very quickly spoke to a human! Steph, who explained she would arrange collection and send out a new delivery. I sent over pictures of the damaged product and collection was arranged for the next day. Surprisingly this actually happened, the next day and two days later the new item arrived, double packaged to protect the art. Was absolutely thrilled. Steph was so helpful and her professionalism and friendliness made the fact delivery hadn’t gone smoothly initially, a distant memory. Please don’t change Rowen Homes, and become AI. To call customer services and an actual person answers is becoming so rare. Keep up the good work and we shall continue to purchase 🤗

Great selection of products. Quick delivery and perfect cushion, just what I wanted, so will be ordering more.

I ordered cushions and a very large Graziano mirror . From sale to delivery of cushions , an excellent service .
The delivery company left my mirror secured to the pallet at the back of my house. We had to get rid of very large wooden pallet and additional packing which I wasn’t expecting .
However the mirror is absolutely stunning and makes a statement in my room .

I loved nearly all of my order but had to return an item due to it not matching with my intended room. Jess C was beyond helpful in the return process and arranged multiple ways of me being able to return this item back to them. Very grateful for the amazing help received by Jess C. Thanks again

Both Steph and Caroline were very helpful. Unfortunately both my original and replacement ornament was damaged. But they were both understanding and Caroline sent out a replacement, it arrived damaged so Steph sorted out a refund and I am going to choose something else.
Item I believe got damaged in transit as was fragile

Great experience with Jenna, she was so helpful.
Sorted out my query straight and communicate each stage of the process.
Very helpful, thank you Jenna