Rowen Homes Reviews 

Ordered two gold and cream cushions stock said 2 left in stock placed order and paid plus postage £30.47 .
My money taken instantly and message back your order is cancelled and a refund will be issued in 5 to 10 days .
Plus a credit of a gift card to for £10 which has to be spent on the account which would obviously mean spending more money of mine . And they ask you will you accept the £10 credit but you CANT ACCESS a person.
Everything was on line .
Then if you try again you get a reply saying we understand your query was dealt with . ??
No
Was also told that it’s my card holder who prevents my money from being paid back instantly.
I will check this and update on here
Not happy with the fact the company hold my money when they know they cannot supply the order .
Received a response from Rowen standard message reading other dissatisfied customers some still waiting for refunds seems same reply is sent ending with a x

Grace at Rowen was prompt and helpful with her replies and rectified my issues efficiently and with clarity. Perfect communication- thank you

Easy to order online, really good quality at reasonable prices,fast delivery, kept me updated on delivery, couldn't fault a thing.

I ordered a rug and i ordered wrong size, I rang rowen homes and Jenna was amazing she sorted it out and my refund straight away,

1 item missing from my order
Emailed for advice , a lovely person named Maria dealt with my query rapidly and re ordered the missing item which will be here in a few days
Great customer service
Speedy response
Will defo be making more purchaces from Rowen
Thanks again Maria

Can not keep buying your accessories I'm addictive to your shop 🙈😆 Loads more to buy .Always on time and packaging amazing What an amazing shop Thanks

Love love love Rowen Homes. Done a couple of purchases for my new salon and cannot wait to put it all together. Customer service was amazing, I spoke with a lady called Steph when I called about a delivery enquiry. So helpful and reassuring!

Lovely quick response from Steph! Thanks so much for your help 😊

I had an issue with an item I bought from Rowen but I would like to say how prompt, polite and efficient the staff dealt with it. Rowen sells the most beautiful items and would definitely order again. Top customer service and a solved solution ! Thanks again

Whilst bring extremely disappointed re damaged item delivered yesterday, I have to say that I was impressed how quickly and politely my issue was responded to by Poppy.

Beautiful candle and well made! Delivery was excellent one issue is the gold one ordered looks more like silver which was a bit disappointing and can't return as my son lit it

I love Rowen Hones, I’ve had quite a few things from there now. Unfortunately my latest order arrived damaged and I had to get in touch with their customer services team. They emailed me straight away and arranged a refund for the damaged item. Thank you to the lovely Poppy for sorting this so quickly 🩷🩷🩷

Jenna was really helpful and got my problem sorted as soon as possible nothing was to much trouble great customer service.

I experienced a problem with a bed that I had paid for not being available. Jenna was incredible; she addressed all my questions and resolved the issue promptly. I would definitely recommend Rowen Homes.

My chair is very good quality & was delivered with care & on time would definitely recommend.

I had a really poor experience at the start of trying to resolve my issues because none of my emails were being replied to. I had to reach out via the support mechanism of the website multiple times. I wanted to return 1 of the items and another had arrived damaged. I went around the houses with replacements going to the wrong address, a non-working return form and a lot of long email chains. But eventually I was put in contact with Rosie. She was fantastic and got all of the issues sorted. Despite the poor experience at the start I am really happy with the end result. The damaged item was eventually replaced and unfortunately the replacement was also damaged (not Rowen's fault in my opinion, more the delivery company) so Rosie went ahead and refunded me and even provided a good-will voucher for my terrible experience. This is what customer service should look like. Rosie is a 5‑star employee. I’m giving 4 stars overall only because it took over a month before I was finally connected with someone competent who could resolve everything.

Great customer service from Rosie today! Great communication and the issue was resolved really quickly. Thanks again 🤍

Brilliant customer service. Spoke to Rosie through email regarding an issue with purchase a few months back and she sorted the problem straight away. Recommend this company and love my purchase so will be back!

Easy to order. Product described well. Order shipped quickly and received a day early. Well packaged

Ordered some cushions and ornament the cushions weren’t quite right for what I wanted but had a nice call from Grace about future orders. My refund was dealt with very quickly would order again as I loved my ornament thank you ☺️