Very poor, I received a very poor quality item and asked for a replacement, I was then told if wasn’t returned within a set time frame I would be responsible for paying for the return. I sent i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve had a really positive experience with Rowen Homes. Maria was particularly helpful throughout, always friendly, responsive and happy to answer any questions. The customer service has been excell... Toon meer
Bedrijf heeft geantwoord
Super products. Came across this company via a friend on Facebook. Found some good quality accessories for my media wall shelves and beautiful art for my bedroom. Think I have found my new favourite... Toon meer
Bedrijf heeft geantwoord
I ordered a piece of wall art which arrived damaged. It was clearly an issue arising from the handling by the courier. However Rosie at Rowen resolved my issue fully, swiftly and to my satisfaction. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rowen Homes
Geschreven door het bedrijf
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Contactgegevens
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, Verenigd Koninkrijk
- 0191 743 0219
- hello@rowenhomes.com
- rowenhomes.co.uk
4,5
Uitstekend
3K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great service
Great service
Good delivery
Fair prices
And excellent products
25 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi , thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Jessica went above and beyond to help…
Jessica went above and beyond to help me get details on a ottoman bed and the fabric, thank you ☺️
18 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Lisa, thank you so much for your review. Jess C is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Customer Service is fantastic
Customer Service is fantastic. I had a small issue with a coffee table and Steph from Customer Services reached out to help and fix straight away.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Soraya, thank you so much for your review. Steph is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Great customer service
Very helpful and kind on the phone. Uploaded a small photo of the issue.
Refund in my bank before I even open the email.
Excellence service. Caroline very helpful
25 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Muriel, thank you so much for your review. Caroline is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Non-receipt of product, upsold Cover???
had an issue originally. Sorted and happy with the customer service
20 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Brad, I’m so sorry you were not 100% satisfied with your purchase, and we appreciate all feedback to continue improving our service levels. I can see my colleague has been in touch this morning to solvbe this query, and organise a resolution, https://rowenhomes.com/pages/contact-us - Team RH x
Fantastic customer service from Grace 🤍
Fantastic customer service from Grace 🤍
I had an issue with a promotional code that appeared through Facebook/Meta but unfortunately wasn’t applied when I placed my order. I contacted Rowen and Grace was absolutely lovely. She explained what had happened, was friendly and helpful throughout, and very kindly honoured the offer and arranged the £10 refund.
Really impressed with how quickly and pleasantly it was dealt with. My order is gorgeous too! Thank you so much, Grace — fantastic customer service and very much appreciated. 🥰🤍
24 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Natasha, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
A wonderful on-line experience
I am an interior designer and have used RowenHomes many times for items to complete my projects. The website is wonderful to navigate, ordering is easy, all the goods that I have ordered have been delivered in a timely fashion, in good order, well packed and of very good quality. I will continue to use them in both a personal and professional capacity.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Cheryl , thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Great customer service
Great customer service. I ordered the Decorative gold shell ornament which arrived broken. Brooke attended to me. she was very kind and helped me order a replacement.The new one arrived on time, its so pretty, i love my purchase.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi , thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Steph’s customer service and help was amazing
Steph’s customer service and help was amazing. Any queries I had was met with a prompt response and thank you Steph for making this process very easy.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Ryan, thank you so much for your review. Steph is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Item arrived damaged email customer…
Item arrived damaged email customer service they requested photos which were sent I then email twice after that for an updated to which no reply
12 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Georgena, I’m so sorry you were not 100% satisfied with your purchase, and we appreciate all feedback to continue improving our service levels. I am very sorry for the delay in your replacement. I can confirm this has been requested and will be sent with our next dispatch https://rowenhomes.com/pages/contact-us - Team RH x
I received a product that was damaged…
I received a product that was damaged and I am thoroughly happy with how customer services dealt with this
21 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Carole, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Really quick delivery great decorative…
Really quick delivery great decorative storage books and candle really good price look so highend
2 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Tracey, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Grace was really helpful when dealing…
Grace was really helpful when dealing with my issue regarding a damaged order. She was responsive and resolved the issue promptly. Thanks Grace!
23 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Jen, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
I ordered a piece of furniture
I ordered a piece of furniture - a bed and then didn’t hear anything. I telephoned and then Jess dealt with my query and the bed was delivered a couple of days later. Then the bed arrived it had a stain. I am now in talks about the bed.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Romina, I’m so sorry you were not 100% satisfied with your purchase, and we appreciate all feedback to continue improving our service levels. I can confirm we have your images, and my colleague will be in touch with steps of how to rectify this issue. https://rowenhomes.com/pages/contact-us - Team RH x
Love love love the products
Love love love the products! Ordered twice in one week because the price and fast shipping! The flowers are beautiful and items go perfectly for what I was looking for! Going to save up for a big beige fluffy blanket for my next purchase
21 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Ashley, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
This was a shout out to grace from…
This was a shout out to grace from rowen homes as she sorted out a problem I had with delivery. They attempted twice even though I was in I don't think they came at all but contacted rowen homes and grace dealt with my issue. I'm now happy that I've received my 📦. Thanks to grace.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Louise, thank you so much for your review. Grace is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Brilliant service
So many retailers nowadays don't offer a contact number, or make it really hard to find let alone speak to someone!
Caroline was SO helpful. My wallpaper samples had gone missing in the post so she refunded me in full and send out a new batch.
Brilliant x
21 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Hannah, thank you so much for your review. Caroline is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Rang Rowen customer service and spoke…
Rang Rowen customer service and spoke to Rosie . One of the pre lit Christmas trees was damaged . I must say the customer service is second to none . Rosie solved my issue with professionalism, understanding and kindness . A great company, service and quality of products excellent
21 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Christine, thank you so much for your review. Rosie is such a star. I will make sure to pass on your feedback. Make sure to come back soon for more wonderful Rowen pieces - Team RH x
Excellent service
I have ordered a few item from this company and always been really pleased with goods. They have a great customer service department who are very helpful and pleasant. The items have been sent speedly with good communication. I would not hesiatate to order from this company
10 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi Eileen, thank you so much for your review. Make sure to come back soon as we’re always sourcing gorgeous new pieces for your home - Team RH x
Great service but product very cheap…
Great service but product very cheap and really not what I expected...false flowers very small and plastic looks cheap.
Very disappointed
20 augustus 2026
Review zonder uitnodiging
Antwoord van Rowen Homes
Hi , I’m so sorry that your order has not met your expectations. This does not meet the high standards we set ourselves. We want all our products to be exactly as you’d expect. If you haven’t already, please get in touch with us and we will work to get you the best resolution we can. https://rowenhomes.com/pages/contact-us - Team RH x
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