Rowen Homes Reviews 

Love my cushions and flower arrangement,speedy delivery, well packed ,would like two more cushions but out of stock at the moment, hope some more come in .

I have always loved the look of the stuff on Rowens website and recently ordered some cushions. I needed to call customer services and Jess was extremely helpful. I'm moving into a new house and I look forward to receiving more items from them

Maria solved my problem quickly and efficiently
Thank you

Superb customer service! Had a query about my order & was lucky enough to get through via phone almost immediately to Rosie, extremely helpful & friendly! Looking forward to receiving my order which has already been arranged for delivery within 24 hours of me ordering! Already have items in my basket ready to check out again, very impressed with Rowen & their lovely staff

⭐⭐⭐⭐⭐
Great customer service! Jess F was very helpful, kind and quick to resolve my issue. Thank you so much for your help! Highly recommend. 😊

You have beautiful colours in your rooms I’ve only had paint and that's made my bedroom look great and now can’t wait to do more rooms .

I ordered 3 rolls of wallpaper but in error was only sent 2. I emailed the company that night and had a quick reply the next morning with the missing roll being sent out next day delivery. Amazing and quick service from Poppy!

PS the wallpaper is stunning and I can't wait to get it up in the nursery!

I ordered an item from Rowen homes but it arrived damaged . I emailed and received a reply instantly . Poppy was amazing she dealt with my problem politely and promptly and issued me with a replacement almost straight away many thanks what great customer service

Jenna tracked down the suppliers and arranged for the goods to be delivered the next day .
She was great , thank you Jenna.

Thank you for your help

I purchased a £200 gift card a week ago and did not receive an email containing it. I emailed them on Friday afternoon and heard nothing back. Had to call them on Monday as still no contact to be told my giftcard was on hold due to fraud! The money has left my bank (I also paid an extra £4.99 to protect my purchase, which is laughable now) and I was told I would receive my giftcard that same day after providing ID and proof of address. Still nothing so have asked for a refund only to be ignored again! DO NOT buy from this company, it’s a shambles!!

I ordered 2 beautiful candles. I had a bit of a problem with the delivery, absolutely no fault of Rowen homes. Rosie couldn’t of been more helpful professional and very generous.

Thanks again Rosie.

I had a great experience with Jenna at Rowen Homes. She was friendly, professional, and always happy to help throughout the process. She kept me updated, answered any questions I had quickly, and made everything as straightforward and stress free as possible.

Probably the worst company I have ever dealt with when purchasing furniture.

We bought three items: two bedside tables and a dressing table. To be fair to Rowan, the bedside tables are nice and no issues with these. Unfortunately, the dressing table arrived in an appalling condition. The sides are coming apart to such an extent that it is unsafe to store, and the marble top looks as though it could come crashing down at any moment.

Ten days after reporting the issue, we are still without a refund. We are told their supplier needs to assess the matter and when they can arrange collection, while we are left storing a dangerous, unusable item and are nearly £900 out of pocket. Of course the refund cannot be processed until this transpires which is not at all right from a consumer perspective. A replacement was going to take even longer so we decided not to risk another faulty item in weeks to come.

The company appears to work entirely to its own timescales, with little regard for the inconvenience caused to customers. We cannot even use the room where it is stored because we are genuinely concerned it could collapse and injure our dog.

To make matters worse, we have received promises by email that have not been honoured, leaving us with very little confidence that the issue is being dealt with properly.

If you are considering buying from this company, I would urge you to think carefully. They sell attractive, high-quality-looking furniture, and it is certainly not cheap. However, if something goes wrong, the after-sales service has been extremely disappointing. Based on our experience, the risk simply is not worth it.

We havnt received our ordered items, also havnt received any updates. Very disappointing

Ordered a sample 2 weeks ago and it still hasn’t arrived!

Very quick reply to a returns query by Grace that is really appreciated - impressed with the service shown.
Many thanks Grace

Tina Brock

Great service and very professional. Thanks to grace I will definitely be back here to buy again

Credit to Grace! She delivered great customer service for me today and managed to very quickly resolve my issue ✨️

Just received my 1st order with Rowen and will absolutely order again. Many thanks to Jenna for her assistance with a delivery problem (through no fault of Rowen, all on the courier), she was quick with replies and had the issue resolved quickly. Looking forward to more deliveries coming.