Rowen Homes Reviews 

Jenna was amazing sorte my issue immediately.
Thank you.

Jenna professionally dealt with and resolved my query very efficiently.

Very quick delivery. Quality items . Good value . Will buy from again . Easy to order . Plenty of choice .

Where’s my order

Getting beyond a joke this lead time now.

I ordered it nearly 12 weeks ago. There was nowhere on the website that there was a 12 week wait

When I last chased a few weeks ago I was told beginning of July. Still no order!

Sent 3 emails after. No response. I can prove I sent if you need me to.

Rang 2 weeks ago was told beginning of August.

So this would make it 14 weeks if this is the case.

I can only say good things about Rowen, there customer care department are amazing especially Jenna. I had a small issue with the delivery and Jenna sorted it out for me, plus inform me with everything.
Keep up your good work Jenna, I just wish theres more people like you in customer services to assist when needed,
Have a great day!
Sharon
Clinic TG

Ordered the Millefiori in the Magnolia Blossom and wood, its really outstanding. Makes my lounge smell lovely.
Great Company to order from
Highly recommended.

Jenna's customer service is great and helped me with the issue i had with my order quickly.

Excellent customer service very very helpful and very fast to respond 10/10

Jenna has been very helpful answering my query.
Thank you very much, I will be shopping with you again.

Bought this lovely wallpaper which was paste the wall. It went on great, looks lovely & you can't see any seams.

I ordered the star fish candle..... should have checked measurements, it's tiny compared to picture !

Great customer service!!! I emailed Rowen today with a request for refund on my delivery charge. To be honest I wasn’t expecting a reply back until next week. However, within 1 hour I had a reply back from Grace who confirmed she had actioned my refund. Amazing super efficient, thank you Grace

The courier broken my vase but Maria at Rowen Homes was absolutely fantastic and got me a replacement really quickly. I'm delighted!
A big test of any company is how they cope when things go wrong, and Rowen Homes passed with flying colours.
I look forward to using them again.

First time using Rowen homes , part of my order arrived damaged however I contacted via phone and spoke to Caroline and she checked stock and reordered the item to include extra packaging and talked me through how to send the picture through Facebook. Very efficient service and Caroline was extremely helpful and friendly

I ordered two nightstands in April, and they were supposed to arrive within a few weeks. In early May, I received a shipping confirmation, but still by June, nothing had been delivered. I contacted customer service, but responses were incredibly slow, and they never proactively updated me, even after promising in their most recent email that they would be in touch. They later claimed their supplier had tried to contact me, but I never received a phone call or email from them, and Rowen homes never proactively contacted me to tell me they tried to get in touch. Finally, in the second half of July, I was promised a refund, which will supposedly come in the next 10 days. The entire ordeal took far too much of my time and required constant follow-up on my part because they clearly weren’t managing the situation themselves.

Based on my experience, I can’t recommend using them.

I placed an order worth almost £5,000 because I believed I was buying from a high-quality, luxury furniture company. Unfortunately, the quality of both the products and the aftercare fell far below that standard.
The items were delivered several months before I moved into my property, so the problems only became apparent when the furniture was assembled. The headboard arrived without the necessary plinth to support it against the wall, meaning I had to pay a joiner £235 to make one.
When I assembled the rest of the furniture, I found that the divan base had a noticeable mark or hole, one of the bedside units was badly damaged, and the handles on both bedside units had been fitted visibly unevenly.
The company acknowledged that this was not what they would expect, but the initial offer was either a £350 gift card or a £300 refund if I kept everything as it was. After further correspondence, they agreed to reimburse the £235 joinery cost, refund £100 for the bedside units and £100 for the damaged bed, along with a £50 gift card.
Although this was an improvement on the original offer, I still consider it a very poor resolution given the overall value of the order, the number of defective items and the inconvenience caused. The bedside units could not be replaced because they were out of stock, and after repeated emails, I accepted the offer simply because I no longer had the energy for further back and forth.
I remain extremely disappointed. At this price point, customers should not receive damaged, incomplete and poorly finished furniture, nor should they have to repeatedly negotiate for a reasonable response.

Great Customer service received from Rosie, she was speedy and efficient in sending my replacement order.

Thank you

It was a present she adores it it’s heavy and well made the quality

We had an issue with our bed but this was due to the supplier not Rowan Homes itself.

It wasn’t a good experience initially but Rowan staff were absolutely fantastic and couldn’t be more helpful in turning things around.

Special shout out to Jenna who was an absolute god send and was so friendly and understanding, making a stressful situation that much better in the end

The service quick and delivery fast , but did not receive one of my ordered items, contacted Rowen by email above this but have not had a reply or my item sent to me very disappointed by this