Rowen Homes Reviews 

Steph in Customer Experience was most helpful and replied to my questions very quickly.
Fast and smooth experience

Thank you Steph

I had an issue initially, but Rosie was absolutely brilliant. She responded quickly, kept me updated throughout, and resolved everything much faster than I expected. It’s clear she genuinely cares about providing great customer service and making sure her customers are happy. Thank you, Rosie, for turning a frustrating situation into such a positive experience. I really appreciate all your help!

I contacted customer service as I had bought more wallpaper than I needed .It was past the returns date but the customer services department said this was not a problem and I could return the unused wallpaper . They responded to my email very quickly .I haven’t received my refund as of yet , but I’m sure it will be processed soon

Beautiful bedding Yasmin gold bed spread matching cushions and bolster and a bonus next day delivery very happy thanks joanne

Very understanding and kind customer service . Thanks guys

I ordered 3 items and when arrived one was slightly damaged but a lady called grace was very helpful and reordered anotger replacement as the items I did recieve were really good quality

Five star experience ⭐️
I’ve been going back and forth with rowen for a while with regards to a bespoke order and they have been very patient
Jess F was very helpful, really quick at answering my emails and very professional.
I’m yet to receive my order but have had a great experience so far 😊

On the first attempt the vase arrived broken and tbh hadn’t been packaged well enough. But customer services were great. The replacement arrived speedily and well packaged and it’s a lovely vase. Very happy indeed with it. Will definitely shop here again.

My order arrived with one of the items damaged due to very poor packaging. The item was simply wrapped in bubble wrap and placed at the bottom of the box.
After numerous emails to customer service Grace acknowledged the query and refunded without delay.
Thank you

Vanessa

I bought the books and the cherry ornament im really pleased with both ive had plenty of compliments when people come to see me

Spelt my address wrong on order so I emailed and Grave got back to me very quickly and instantly changed to the correct address with the delivery company.
No back and forth emails just done immediately which is great!! Nothing worse than dealing with a difficult company over email. Also fab that they use DPD rather than Evri!!
Thank you Grace!

Love all the bits and pieces I have brought from you the small and large butterfly’s are beautiful brought them in memory of my mum
Please can you do some gold robins that would be for my dad

I was vey excited to receive my order, unfortunately when it arrived it was damaged, so naturally I was very disappointed. However after speaking to Maria, my complaint was resolved quickly and efficiently, thank you. I’m sure I will be ordering again soon ☺️

Delighted with my purchase they were just as they looked and arrived on time
No problems at all
Would definitely recommend this company

Loved it! They look lovely where they are sitting on wall media!

Luxurious quality and great respect for its customers, thank you!

Awful company to deal with. When I ordered the bed it was due on the 19th June. Got a call to say it's been delayed until the 5th July. On the 30th June got email to say the bed will be delivered in the next 2 weeks maximum. It's now the 16th July, I have had an email off the delivery company to say they have collected the bed and they will be in touch in the next 3-7 days to arrange a delivery. Speak to rowen customer services they say they will contact the delivery team and then never call you back. Would never buy off this company again

I needed to make an amendment to my order and spoke to a lovely helpful lady called Jess F, she quickly and efficiently sorted out my problem. Five star service :)

I received my order from you it was all broken, sent you an email with photo attached and have received no response . Really need to apologise to Rowen as I was contacted straight away as unfortunately my first email didn’t get sent to them only the carriers

Unfortunately my item arrived damaged but the customer service was wonderful from grace within a couple of days I received my order and no damage thanks so much