Everyone at Ruby is professional and patient with callers. All of the receptionists are polite and cheerful. I think the world of them and truly appreciated their help with my company.
Bedrijf heeft geantwoord
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Experience has been great so far. Absolutely was paired with an amazing rep, Kali! Made me totally comfortable with the process, providing comprehensive information that ultimately helped me make the... Toon meer
Bedrijf heeft geantwoord
We have determined that Ruby is the best customer support service that we have ever had. They are consistently on top of things, and our clients are routed directly to the correct individual. Plu... Toon meer
Bedrijf heeft geantwoord
I used to pay my secretary $110,000 a year to answer my business line. Now i pay Ruby about $6000 a year for 24/7 answering service. I never thought the level of customer service that Ruby provides... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Geschreven door het bedrijf
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contactgegevens
555 SE MLK Blvd #105, 97214, Portland, Verenigde Staten
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4,6
Uitstekend
849 reviews
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Excellent customer service!
Excellent customer service! The attention to detail provided by Ruby receptionists were impressive. Their efficient process makes it easier for the firm to manage our client's concerns.
8 september 2022
Antwoord van Ruby
Thank you for your kind review! We're grateful to be an extension of your team and look forward to a long-term partnership.
Professional service
After interviewing several virtual assistances businesses, I found Ruby to offer the best services for a startup company. Ruby's team are well informed of their services and willing to work with the customer. I highly recommend their services. The best service Ruby offers is their HIPAA compliance.
29 augustus 2022
Antwoord van Ruby
Thank you for this kind review, Josephine. We are so grateful to be an extension of your team.
Excellent experience.
1 oktober 2022
Antwoord van Ruby
Thank you for your kind review, Robert! We are grateful to be an extension of your team.
I'm pleased with the results to date
I'm pleased with the results to date, and hoping to utilize more of the associated services going forward.
27 september 2022
Antwoord van Ruby
Thank you for your kind words! We're grateful to be an extension of your team and look forward to a long-term partnership.
Ruby has given me peace of mind
Ruby has given me peace of mind. Before hiring Ruby, my phone was constantly ringing and dinging, which was very distracting. Now I can focus on my work, knowing that Ruby will transfer only the most important calls to me and email me messages for the rest, so I can return those calls at my leisure.
14 september 2022
Antwoord van Ruby
Thank you for your kind review, Gail! We are grateful to be an extension of your team.
We are relatively new to Ruby services…
We are relatively new to Ruby services but we can report that their services are excellent. Having our calls screened and automatically dumping unwanted marketing calls helps us significantly. Each rep answering the phone is "on our team".
1 september 2022
Antwoord van Ruby
Thank you for your kind review, Dennis! We're honored to be an extension of your team and look forward to a long-term partnership.
The service is great and really works
6 september 2022
Antwoord van Ruby
Thank you for your kind review, Bill! We are so grateful to be an extension of your team.
Getting the Job Done
I really appreciate the work that Ruby does and have been able to accomplish a so much more since we started using Ruby. No complaints or issues at this time, but I know that if I have any needs, Ruby's client support team will do what they can to help me and my business!
24 augustus 2022
Antwoord van Ruby
Thank you so much for your kind words, Carlee! We are grateful to be an extension of your team.
Professional and Stress Reliever
This company is professional and honest. It's a stress reliever knowing the phone is still going to be answered when you cannot get to it on time. We enjoy using Ruby.
22 augustus 2022
Antwoord van Ruby
Thank you for your kind words, Andrew! We're delighted to hear Ruby has been the perfect solution for your business and we look forward to a long-term partnership.
Antwoord van Ruby
Thank you for your kind words, Matthew! We're delighted to hear Ruby has been a great solution for your business.
Professionalism in the Highest Level
The highest level of professionalism service we have ever encountered in our past 28 years of being in this industry. We are so glad having Ruby as member of team.
19 augustus 2022
Antwoord van Ruby
Thank you so much for your kind words, Saied! We are grateful to be an extension of your team.
Antwoord van Ruby
Thank you for your generous words, Matthew! We are grateful to be an extension of your team.
Ruby is a terrific resource!
Ruby is a terrific resource!
Our law firm uses Ruby to answer all incoming calls. They are always polite and friendly. They document the calls well and let us know all the information we need. They are quick to respond to questions and requests. I would recommend them to anyone who needs help answering calls.
26 juli 2022
Antwoord van Ruby
Thank you so much for your kind words, Missy! We are grateful to be an extension of your team.
As a small business owner Ruby has…
As a small business owner Ruby has aloud me the feeedom to run the day to day of the business and not having to worry about answering calls or worrying about missed calls.
All there employees are very professional. Highly recommend.
14 juli 2022
Antwoord van Ruby
Thank you so much for your kind words, Michael. We're grateful to be an extension of your team!
Antwoord van Ruby
Thank you so much for your kind words, Bill! We are grateful to be an extension of your team.
They've grown bigger too quickly
They've grown bigger too quickly. Loss of quality, numerous technical issues, and untrained personnel.
13 juni 2022
Antwoord van Ruby
Thank you for taking the time to provide this candid feedback with us. We understand that you rely on us to build a trusted relationship with your customers and we are working hard to earn that trust from you every day. We have always been dedicated to providing consistent, high quality service and we are continuously fine-tuning the intensive training our receptionists go through, so they can impress every caller.
We look forward to the opportunity to support you further. Feel welcome to reach out and a member of our Customer Happiness team and we will be delighted to assist you. You can reach us at staff@ruby.com or 866-611-7829.
Ruby is generally good at what they do
Ruby is very good at what they do. I'm very glad I switched over to their services. My only "beef" is with a minor lack of transparency. Since Ruby charges per minute once you exceed your plan's alloted time, I find myself wondering why a call that's ostensibly forwarded to voicemail takes 7 minutes of receptionist time... and then, there's no voicemail message left. Receptionists need to be trained a bit better to document WHY the calls are lasting so long...
7 mei 2022
Antwoord van Ruby
Thank you for providing this feedback, Gordon. In general, we cannot guarantee the length of our call time, but we do our best to balance friendliness and efficiency, and our receptionists are incented to take as many calls as possible.
We have always been dedicated to providing consistent, high quality service. We are continuously fine-tuning the intensive training our receptionists go through and feedback like yours helps us ensure we impress every caller.
We look forward to the opportunity to support you further. Feel welcome to reach out and a member of our Customer Happiness team and we will be delighted to assist you. You can reach us at 866-611-7829.
It's a great feeling to have Ruby working with us
We're relieved to have Ruby on the team! As a startup, we want to ensure every customer speaks to a real person and that nothing is missed. Ruby has been great from the beginning - responsive, personable and truly acting like a member of our team.
4 mei 2022
Antwoord van Ruby
Thank you so much for your kind words, Savana! We are grateful to be an extension of your team.
Ruby has been an amazing addition to…
Ruby has been an amazing addition to our company. They have been a highly collaborative partner in troubleshooting some of the challenges we've had with integration, i.e. solicitor screening protocol. Ruby is always willing to listen and help!
2 mei 2022
Antwoord van Ruby
Thank you for your generous words, Matt! We are grateful to be an extension of your team.
Always friendly to customers
Always friendly to customers. I was amazed at how many people use the chat feature on web-sites.
29 april 2022
Antwoord van Ruby
Thank you for your kind words, Mishell! We are so grateful to be an extension of your team.
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