Everyone at Ruby is professional and patient with callers. All of the receptionists are polite and cheerful. I think the world of them and truly appreciated their help with my company.
Bedrijf heeft geantwoord
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Experience has been great so far. Absolutely was paired with an amazing rep, Kali! Made me totally comfortable with the process, providing comprehensive information that ultimately helped me make the... Toon meer
Bedrijf heeft geantwoord
We have determined that Ruby is the best customer support service that we have ever had. They are consistently on top of things, and our clients are routed directly to the correct individual. Plu... Toon meer
Bedrijf heeft geantwoord
I used to pay my secretary $110,000 a year to answer my business line. Now i pay Ruby about $6000 a year for 24/7 answering service. I never thought the level of customer service that Ruby provides... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Geschreven door het bedrijf
- Live Virtual Receptionist & Chat Service
Give us a try!
We're so confident you'll love us, we guarantee it.
Ruby offers a 21-day money-back guarantee upon first use of each service (receptionist and chat) and is either for the first 21 days or the first 500 minutes or 50 billable chats (whichever occurs sooner).
Contactgegevens
555 SE MLK Blvd #105, 97214, Portland, Verenigde Staten
- 844-311-7829
- hello@ruby.com
- ruby.com
The #1 small biz call answering solution
4,6
Uitstekend
849 reviews
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Ruby has been great
Ruby has been great! The on boarding was great, Frankie was fabulous and so so helpful! They are very prompt and courteous, I have no complaints! They whole crew makes my life so much easier!! Love Ruby!
29 april 2022
Antwoord van Ruby
Thank you for your kind words! We are so grateful to be an extension of your team.
Excellent Solution
This system was very easy to get up and running and it works great. Funny thing is, people just don't call as much. But, we really needed a business line and this has been the perfect solution.
27 april 2022
Antwoord van Ruby
Thank you for your kind words, Craig! We're delighted to hear Ruby has been the perfect solution for your business and we look forward to a long-term partnership.
Antwoord van Ruby
Customer feedback is important for us to grow and evolve our processes and we appreciate you taking the time to tell us about your experience. After looking into your account, we found that during a call with members of the Ruby and Grasshopper teams, there was agreement to move forward with downgrading your plan and to keep Ruby for weekend call support. Grasshopper downgraded your plan size, as well as your requested call forwarding adjustments, all of which was confirmed with you via a follow up email.
As of yesterday, we were able to connect you with the Grasshopper team for clarification about billing and to process your cancelation. If you have additional questions, feel free reach out to the Grasshopper team at (833) 851-8340.
Antwoord van Ruby
Thank you for your kind review, Ajay! We are so grateful to be an extension of your team.
The customer service is awesome
The customer service is awesome ! I always receive a prompt and accurate response about my needs using RUBY operator. Thank you!
22 april 2022
Antwoord van Ruby
Thank you for your kind review! We're honored to be an extension of your team.
The onboarding and customer service for…
The onboarding and customer service for Ruby has been excellent so far. We are benefiting from having consistent answering support of our main office line and have already captured several leads we might have otherwise missed.
15 april 2022
Antwoord van Ruby
Thank you for your kind review, Chase! We're honored to be an extension of your team and look forward to a long-term partnership.
Love working with Ruby
Love working with Ruby - they have made our lives much easier and ultimately saved us money
15 april 2022
Antwoord van Ruby
Thank you so much for your kind words, Elizabeth! We are grateful to be an extension of your team.
Outstanding Customer Service
Ruby has consistently delivered the best customer service I've ever experienced! I have tried two other answering services but they don't come close to the quality of service at Ruby. My customers often give me compliments on my receptionist!
9 maart 2022
Antwoord van Ruby
Thank you so much for your kind words, Dawn! We are honored to be an extension of your team and look forward to a lasting partnership.
Ruby is our most trusted provider and…
Ruby is our most trusted provider and we don't know where we would be without them. Their receptionist do a great job on an ongoing basis.
7 maart 2022
Antwoord van Ruby
Thank you so much for your kind words! We are honored to be an extension of your team and look forward to a lasting partnership.
Great Service!
Love how they answer the phone when we call to forward our calls! I have not had a rude representative yet! Very polite and professional.
4 maart 2022
Antwoord van Ruby
Thank you so much for your kind review. We are grateful to be an extension of your team!
The folks at Ruby are a remarkable…
The folks at Ruby are a remarkable rarity. Every time I have spoken to their staff regarding my account, it has been a wonderful experience. They are always [literally] happy to help me. The answering service itself is fantastic, and I recommended it to anyone looking to have a live person answer their customers' calls.
-Jaime.
Brookfield Painting
3 maart 2022
Antwoord van Ruby
Thank you so much for your kind review, Jaime. We are grateful to be an extension of your team!
Always kind and helpful
Always kind and helpful. Love that they screen out the baddies!
17 februari 2022
Antwoord van Ruby
Thank you so much for your kind review, Mike! We are grateful to be an extension of your team.
Using Ruby has been very helpful
Using Ruby has been very helpful with handling phone calls our company can't get to. Without Ruby our business would not run as smoothly as it does.
10 februari 2022
Antwoord van Ruby
Thank you so much for your kind review. We are grateful to be an extension of your team!
Sorry not sure what happened but have…
Sorry not sure what happened but have used your service for many years maybe 10 and it works well for us. If something came.up.or.some.issue it.did not come.to.my attention yet.
9 februari 2022
Antwoord van Ruby
Thank you so much for being a Ruby customer, Robert! We are very grateful to be an extension of your team.
Ruby solved our reception needs
Ruby has solved our reception needs. We've traditionally done it in house, but it was a huge time suck for our employees that created significant time management issues. Ruby's receptionists fit the bill. They are kind, respectful, and no one has any idea that those individuals aren't here with us in Louisville!
8 februari 2022
Antwoord van Ruby
Thank you so much for these kind words, Abby! We are grateful to be an extension of your team.
Absolutely worth every penny
We started with a different service because, honestly, it was substantially less expensive while still promising the same service Ruby offers. It was a level 11 disaster. It took me 3 days to realize those clowns were costing me clients and wouldn't/couldn't be fixed, so I quickly pulled the plug on the other service and called Ruby. Other service took 2 weeks to get us up and running, Ruby took 24 hours. As with any new service, issues will come up early that require tweaks. Ruby resolved every issue that came up within an hour, some literally in minutes. Other service said they would address "problem tickets" within 48 hours (can you imagine thinking that 2 days was fast enough to fix a problem with the first impression customers get of your business???). Initially I thought Ruby's customer service department name "The Happiness Team" was cheesy. After getting their super-efficient help a few times, I came to realize that the name was actually perfect. Took my stress level from a 10 to 1 with each issue.
tl;dnr version: Ruby has been amazing, responsive and professional. If you care about your customer's experience with the people that answer your phones, Ruby is the way to go. It costs more than some other large competitors, but you absolutely get what you pay for and more. Don't make the same mistake I did picking by a service on cost alone.
11 januari 2022
Antwoord van Ruby
Thank you for these kind words, Christopher! We are so grateful to be an extension of your team.
Great answering service
Great answering service, they really pay attention to detail.
31 december 2021
Antwoord van Ruby
Thank you for this positive feedback, Nick! We are so grateful to be an extension of your team.
It's been a seamless transition.
It's been a seamless transition.
We tried this with another vendor and it just didn't work. Very happy to be using Ruby.
29 december 2021
Antwoord van Ruby
Thank you so much for these kind words, Christopher! We are very grateful to be an extension of your team.
Ruby staff are always chipper and we…
Ruby staff are always chipper and we receive compliments from client-callers that our "recepitonist" sounds nice. We sometimes acknowledge the compliment and do not disclose that she or he is a Ruby employee.
Gary
Northern California
23 december 2021
Antwoord van Ruby
Thank you for these kind words, Gary. We are grateful to be an extension of your team!
I have been using Ruby for almost 2…
I have been using Ruby for almost 2 years now, and have nothing but praise for their service!
They are all professional, but very friendly when transferring calls, and it jas worked great for our company!
22 december 2021
Antwoord van Ruby
Thank you for these kind words, Bonnie! We are so grateful to be an extension of your team.
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