Super customer service from Mani who sorted out an issue with my delivery address promptly, when I noticed I had ordered the wrong size, Mani quickly reserved the correct size in my closest store for... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund. Then with a broken... Toon meer
Bedrijf heeft geantwoord
Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... Toon meer
Bedrijf heeft geantwoord
The Runners.ae team represents among the highest levels of customer service I have experienced.. I really appreciate all the efforts Mr.Ishaq made to resolve my signing-in ordering issues. And after t... Toon meer
4,2
Goed
343 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The item I purchased went out of stock…
The item I purchased went out of stock and I was never notified until I followed up days later!!
25 augustus 2025
Antwoord van Runner's Sports
Hello Amitha , we truly understand the frustration regarding the delay in communication about your order.
While our system is designed to reflect real-time stock updates, there are rare instances—due to technical errors or sync delays—where the availability status may not update accurately. Unfortunately, this seems to have affected your order, and we sincerely regret the inconvenience caused.
Please rest assured that we’re actively reviewing this incident to prevent similar occurrences in the future. Your experience matters deeply to us, and we’re committed to improving our processes to ensure better transparency and timeliness.
Product: Great, Customer Service: Meh
the product was great but the customer service was a little bit slow. I visited the shop in mirdif and the staff seemed like she didnt know much about the products since I was asking her for a recommendation. Their online customer service was also a bit slow in responding to my queries. Overall, they could improve their customer service but loved my new shoes.
25 augustus 2025
Antwoord van Runner's Sports
Hi Kate Thank you so much for your kind words and honest feedback! We're thrilled to hear you love your new shoes 👟—your experience means a lot to us 👟—your experience means a lot to us We're committed to doing better and hope to give you a smoother experience next time.
I love the ON brand
I love the ON brand, their new designs looks so good. This shop offers good discounts as well. Thanks for the quick delivery!
25 juli 2025
Antwoord van Runner's Sports
Absolutely love hearing that, Lain! Enjoy your new gear, and we hope it keeps you moving in style! 💨👟
I purchased an on cloud shoes online…
I purchased an on cloud shoes online and successfully paid, I’m waiting for it to delivered but after 4days from the date of purchase it was cancelled as it mentioned in the email that it was sold out and said that I didn’t respond wherein they never contacted me at all about cancellation. When I checked your website it was not sold out but they increased the price
26 juli 2025
The worst online experience ever
The worst online experience ever
After 4 days .. no delivery
I called customer service they revealed the purchased shoes is not available
It’s a joke .
25 juli 2025
Ease of use of the app
Ease of use of the app. Hoka Clifton 9’s have a narrow and wide version but it doesnt specify on their website but luckily i got the wide version which is what I wanted. I assume its because i sent them an email so if thats the case and they gave me the wide version because I gave them an email than im really thankful for that. But yes they should add the wide and narrow options while choosing the shoes not just the size. Aside from that it was very easy to use the website and everything is easy ti navigate. I am really happy with my purchase.
24 juli 2025
Review zonder uitnodiging
If they had not charged me Dhs 15 for…
If they had not charged me Dhs 15 for the return, I would say everything was smooth and perfect.
Especially the fact that the gentleman who delivered my new item was the same who collected the returned item from me. Had this been on any other day or time then Dhs 15 fee would be justified.
But it was not a big amount anyway.
Thus was my honest response regarding my experience.
19 juli 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you so much for sharing your honest experience—it means a lot to us.Regarding the Dhs 15 return fee, we understand your concern. The delivery assignment to specific areas, including whether the same courier handles both drop-off and pickup, is actually determined by our courier partner’s logistics team. While we do our best to streamline the process, some aspects—like routing and scheduling—are managed externally.
We truly appreciate your understanding, and we're grateful that you took the time to share both the positives and the constructive feedback. If there’s anything else you'd like to share or suggest, we’re all ears.
Regards Runner's
I appreciate your support
I appreciate your support
Thanks for your service
14 juli 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Mohammed - Thank you so much for your kind words and support! We truly appreciate your feedback and are grateful for the opportunity to serve you. Looking forward to welcoming you again soon!"
They assist very well and attended
They assist very well and attended. I just give 4 star only because they did not update me that my order is not available.but the time i call the costumer service he assist me verywell.
9 juli 2025
Review zonder uitnodiging
Two thinks need to improve
We can't use tabby.. and most of the time the app can not complete the payment i have to go to the web and start all over again
26 juni 2025
Antwoord van Runner's Sports
Thank you so much for your kind feedback! We're delighted to hear your order arrived quickly and was packed to your satisfaction. We look forward to serving you again soon!
Great service with great quality 💯
Great service with great quality 💯
And great customer service 🤍
27 juni 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Thanks Mahmoud , glad to assist and appreciate your supportive words to do better . Runner's
The service was good and prompt
The service was good and prompt. The customer service team is helpful and proactive.
20 juni 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Kanchan , Your feedback means a lot to us and motivates us to keep delivering the best experience possible. We look forward to serving you again soon!
Antwoord van Runner's Sports
Thank you for your positive feedback! We are glad we could provide great support.
Good services on website
Good services on website, customer support very good!
13 juni 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you! Your positive feedback means a lot to us!"
Brooks always the best
29 mei 2025
Antwoord van Runner's Sports
Thanks for sharing your thoughts—we always appreciate feedback
Antwoord van Runner's Sports
"Thank you for your kind words! We're thrilled to hear that you appreciate our quick delivery and wide selection of running shoes. Your satisfaction is our top priority, and we’re always here to help you find the perfect pair. Looking forward to serving you again!
Perfect delivery
Perfect delivery, communication, return and new delivery!!! Will for sure use them again!
28 mei 2025
Antwoord van Runner's Sports
We're thrilled to hear everything went smoothly—from delivery to communication and beyond. Your satisfaction means the world to us, and we can't wait to welcome you back again soon!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.