Super customer service from Mani who sorted out an issue with my delivery address promptly, when I noticed I had ordered the wrong size, Mani quickly reserved the correct size in my closest store for... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund. Then with a broken... Toon meer
Bedrijf heeft geantwoord
Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... Toon meer
Bedrijf heeft geantwoord
The Runners.ae team represents among the highest levels of customer service I have experienced.. I really appreciate all the efforts Mr.Ishaq made to resolve my signing-in ordering issues. And after t... Toon meer
4,2
Goed
343 reviews
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Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great experience.
This is my third time to purchase in runner's sports and the last was online, but unfortunately, it was refunded due to some stock error. I have received a gift card which I can use again to purchase online or in store. I called the customer care for assistance, and I was assisted immediately. I was very satisfied with the support given. The staff in the store and the customer service were well communicated.
26 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Arjay Thank you so much for sharing your experience!
We’re really glad our team could support you quickly and make things right after the stock issue. It’s great to hear that both our store staff and customer care team communicated well and helped you smoothly through the process. We truly appreciate your loyalty and look forward to serving you again soon!
Regards
Runner's
Very kind and efficient customer…
Very kind and efficient customer service, problem solved immediately, as a customer I can't ask for anything more!
22 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Carlo - thank you for your order and choosing Runner's with this lovely feedback. We’re really happy we could sort things out quickly for you — it means a lot to know you had a smooth experience with us.”
Regards
Runner's
help me to find what I want
help me to find what I want , easy & helpful i’m happy to this experience just 1 call and I get what i want ☻
22 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Zvsz thank you for wonderful appreciation we are so glad to hear about your positive experience with us and you got exactly what you needed. Here’s to even better moments ahead.” Runner's
Satisfied
The product arrived after 2-3 days. Product was in good condition and I am satisfied with my purchase.
27 november 2025
Excellent customer service
1. Good offers to choose from
2. Prompt delivery
3. Clear updates
4. Wanted to exchange for a bigger size. Ms. Mani was so helpful with clear directions and options; Door delivery or visit the showroom. I chose the latter Enrico at the showroom was already expecting me. Exchange done in few minutes.
Handling an issue professionally is a hallmark of excellent customer service.
15 november 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi, Jathin, thank you for choosing Runner’s and for your kind words of appreciation. Your feedback motivates us and prompts us to keep improving and provide best experience for our customers.
Regards
Runner's
They are very helpful with quick answer…
They are very helpful with quick answer by WhatsApp many thanks for every things
11 november 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Alya thank you! Your feedback means a lot to us and motivates our team to keep delivering excellent service. Thanks again for choosing us!
Misleading Customer's
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund.
Then with a broken heart and doubt a customer gets into the process of getting a refund and waits for the money to hit back into the account.
Best part after this also the product continues to remain online for days and appears in the search..
Clear example of a conpany misleading the customer and making them loose on other deals available in the market.
To top it complete waste of time, effort energy, loss of faith in brand and doubt on online purchase process..
Rgds
0551235353
27 oktober 2025
Antwoord van Runner's Sports
Hello Navneet
Thank you for placing an order with Runner's . We sincerely apologize for the inconvenience you've experienced with your recent order. We completely understand how disappointing it can be to place an order with excitement, only to find out later that the item is out of stock. This is certainly not the experience we strive to provide for our valued customers.
Currently, we are offering ON shoes at a special sale price for the first time, and due to the overwhelming demand, some orders were impacted before our inventory could sync in real time. Please rest assured that we are actively working to ensure that our listings reflect availability more accurately and in a timely manner.
Regarding your refund, we want to assure you that it has been processed immediately from our end. However, please note that depending on your bank, it may take 5–10 working days for the funds to reflect in your account. We appreciate your patience during this time.
Yes, the item still appears online despite being sold out. This is because other sizes available in the product .
We genuinely value your feedback, as it supports in helping us create a better and more transparent shopping experience. We are committed to earning back your trust and ensuring that your future experiences with Runner's are nothing short of excellent.
If you have any further questions or concerns, please do not hesitate to reach out. Thank you for your understanding, and we look forward to serving you better in the future.
Regards
Runner's
Antwoord van Runner's Sports
Dear Arif,
Thank you for your kind words! We are truly delighted to hear that we were able to provide you with a great experience.
Your satisfaction is our top priority, and we look forward to serving you with the same dedication and care in the future.
Regards
Runner's
Quiqup delayed my order claiming the…
Quiqup delayed my order claiming the order missing address details although my order was containing 3 items two was delivered by aramix without any issues but quiqup because they
28 oktober 2025
Antwoord van Runner's Sports
Hi Mohamed,
Thank you for your order and for taking the time to share your feedback. We truly appreciate it. Your comments will be shared with our courier partner to help improve their service. Please accept our sincere apologies on their behalf for any inconvenience caused during the delivery process. Regards
Runner's
Website was easy to use
Website was easy to use, feedback on delivery status was prompt
27 oktober 2025
Antwoord van Runner's Sports
Hi Kevin, thank you for your order. Your feedback means a lot to us, and we’re glad we could make your experience smooth and hassle-free. If there's anything else we can assist you with, we're always here to help!
Everything is excellent their products
Everything is excellent their products, staff, online website and shops branches.
27 oktober 2025
Antwoord van Runner's Sports
Thank you so much, Yaser!
Your kind words truly lifted our spirits. We're grateful for your support and can't wait to keep serving you with the same care and passion.
— Team Runner's 🏃♂️
Jackwolfskin wintr jacket for a great price
I purchased a Jackwolfskin winter jacket. I checked the prices elsewhere and found out that Runner's offered the biggest discount. The delivery was very quick in Dubai (got in 2 days)
26 oktober 2025
Antwoord van Runner's Sports
Thank you, Arunjith, for choosing Runner’s!
We’re delighted you found the best deal with us and received your order quickly. It’s always our goal to make your shopping experience smooth and rewarding.
Looking forward to delivering the same great service again soon.
Great Service & turnaround times!
Great Service & turnaround times!! Super Happy, will definitely be a returning customer, with referrals - Thank you!
7 oktober 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you, Sade!
We truly appreciate your encouraging feedback. We're committed to maintaining the same level of consistency and care in assisting you in the future.
Scammers * liars
Scammers * liars ! After placing order and deducted my money i called several times asking when will my order he shipped they told me we dont have your size so if i didn’t call 10 times i wouldn’t know that then refused to refund my money until several i called and placed a complaint through ded
26 september 2025
Antwoord van Runner's Sports
Hi Fatma,
Your review was noted. Thank you for the valuable feedback . We’re truly sorry for the frustration caused.
Your order was placed on September 26, and due to weekend processing, order status checks are done on the next working day, in queue order. Unfortunately, a system discrepancy revealed that your size was out of stock, and this update was delayed. We understand how disappointing it is to miss an item you were genuinely looking forward to, and we regret that you had to follow up several times to get clarity.
Once confirmed, your refund was processed on September 29, and a confirmation email was sent the same day. Refunds typically take 5–10 business days to reflect in your bank account, depending on your provider.
This was a rare case of limited stock combined with a system error that led to an unexpected sold-out situation.
We’re reviewing this internally to prevent similar delays and improve communication going forward.
Thank you for your patience, and again — we’re truly sorry for the inconvenience caused.
Regards
Runner's
Antwoord van Runner's Sports
Thank you Henriette , we are glad both the product and price pleases you . We look forward to serving you again soon. Appreciate your feedback .
I recently returned a pair of shoes…Feedback Regarding Refund & Return Policy Transparency
I recently returned a pair of shoes from my order (204 AED). I appreciate that your return process through WhatsApp is convenient and straightforward. However, I noticed a deduction of 30 AED from my refund, which seems high compared to typical return shipping charges in the UAE.
If this is a standard return shipping fee, it would be helpful to mention it more clearly in your return policy or at checkout so customers know in advance.
24 september 2025
Antwoord van Runner's Sports
Dear Fadi thank you for highlighting how smooth the WhatsApp return process felt — we’re glad to hear that!
Regarding the refund:
• Orders of 200 AED and above qualify for free shipping at checkout.
• For returns and exchanges, a 15 AED return shipping fee applies, which is clearly mentioned on our website under the Return & Exchange Policy.
We understand how important transparency is . Your input helps us improve — thank you again!
.
I did not receive the pack or the money…
I did not receive the pack or the money back
25 augustus 2025
Antwoord van Runner's Sports
Hi Alessandra,
First and foremost, sincere apologies for the inconvenience caused. The order status was updated on the 4th, and once we receive confirmation from our customers, it typically takes 1–2 business days to process refunds.
We truly appreciate your patience and understanding, and we're committed to ensuring a smooth resolution.
Refund is done.
Thank you again for bringing this to our attention.
Bad respond
26 augustus 2025
Antwoord van Runner's Sports
Hello Mohammed
Thank you again for your order, and sincere apologies for the unexpected delay. A miscommunication was identified and promptly resolved. As shared with you yesterday, your order is now in transit.
Sharing track link to keep a tab on delivery
https://track-parcel.quiqup.com/23187175
Regards
Runner's
Horrible customer service
Horrible customer service, taking days to respond and tackle an issue they caused by first cancelling my order, when I made another one they delivered a damaged product.
26 augustus 2025
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