Super customer service from Mani who sorted out an issue with my delivery address promptly, when I noticed I had ordered the wrong size, Mani quickly reserved the correct size in my closest store for... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Order booked online, no feedback and after followup get to know there is no stock hence will need ro process refund or order another product based o a voucher refund. Then with a broken... Toon meer
Bedrijf heeft geantwoord
Order 3 pairs online and was traveling in 48 hours. Mani and her team were so accommodating and helped me get my hands on all three pairs in under 24 hours. She also recommended I try out the other pa... Toon meer
Bedrijf heeft geantwoord
The Runners.ae team represents among the highest levels of customer service I have experienced.. I really appreciate all the efforts Mr.Ishaq made to resolve my signing-in ordering issues. And after t... Toon meer
4,2
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343 reviews
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Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Runner's Sports
Thank you, Jeffrey, for your order and for choosing Runner’s. Your wonderful feedback truly motivates us to keep striving and delivering the experience you expect from us. We appreciate your support.
Regards, Runner’s
Enjoy every step.
Antwoord van Runner's Sports
Thank you, Norieme, for your order. We’re sorry the shoe fit wasn’t right. You can exchange it in-store, or we can assist you with other solutions. Our team will contact you shortly to help you through the next steps.
Regards,
Runner’s
Great choice and customer support
Great choice , I have received my online order the next day .
Customer support is very friendly , I had to return several items , all the process was very quick and clear .
Will definitely order from this store again
3 maart 2026
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you for your kind words . We are glad to hear that .
Regards, Runner’s
Enjoy every step.
It's bad to put your feet in the shoe
It's bad to put your feet in the shoe; you experience difficulty, and the shoe's edges aren't soft, even though the size is larger. This type of shoe is still not soft.
23 februari 2026
Antwoord van Runner's Sports
Dear Mohamed,
We are sorry to hear the item was not as you were expecting. Thank you for your feedback. We reached out to you directly and offered a return, but as you confirmed the shoes have already been used, they unfortunately don’t fall within the return terms. We truly appreciate you taking the time to share your experience with us and hope for a better experience in the future.
Regards, Runner’s
Enjoy every step.
This is by far the best shoe store in…
This is by far the best shoe store in UAE. I bought several On Cloud shoes from them, all genuine, with quick delivery. Great prices, good choices, good return policy and very helpful customer support. They do offer the best deals too. Very nice experience with them. Thanks to Mani for helping me out.
22 februari 2026
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you Nurserik for your order and so much for your kind words. We’re really glad you had a great experience, and we appreciate your support. Surely this will be passed on to Mani.” We are glad she made your experience memorable .
Regards
Runner's
Antwoord van Runner's Sports
Thank you Shraddha for choosing Runner's and for your feedback. We’re glad to hear that you found the ordering process easy, the sizing accurate, and the delivery quick. We appreciate your support and look forward to serving you again.
Regards
Runner's
The team was awesome
The team was awesome. After I made my order they reached out to show me pictures of the product and proceed to send it afterwards. After service was also amazing, checking on my order and making sure I was happy with my new pair of shoes. Excellent service!
9 februari 2026
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you, Inma, for your order!
We truly appreciate your kind words and are so glad to hear that you’re satisfied with both the product and our service. Feedback like yours motivates our team to keep improving and delivering the best experience possible.
Regards
Runner's
Antwoord van Runner's Sports
Hi Yasser Thank you for your order . Discount Code Policy Notice:
Please note that discount codes may not be applicable to certain new-season products
This is our new launch -https://runners.ae/products/asics-metaspeed-sky-tokyo-1013a162-101
Antwoord van Runner's Sports
Thank you Ahamed , we are glad the issue is resolved for you . We hope to serve you better in future too .
Regards
Runner's
The prices are competitive and the…
The prices are competitive and the customer care are responsive.
23 januari 2026
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Sherouk ,Thank you for your order and so much for your kind words. So glad to hear your feedback on our prices as fair and our customer care responsive. Your support means a lot to us, and we look forward serving you in future . Regards
Runner's
Great products
Excellent customer service mixed with versatility of brands and styles to choose from hilly recommend 👌 place to shop form
May thanks to Mani for her response and help with high class customers service thank you
15 januari 2026
Review zonder uitnodiging
Antwoord van Runner's Sports
Hello Essam , “Thank you for choosing Runner's and for your kind words. We’re really glad you had a good experience with us.
It means a lot to hear that you enjoyed the variety we offer, and Mani's assistance made a difference. This will be pleasing feedback to her.
We appreciate you taking the time to share this, and we hope to see you again soon.”
Regards
Runner's
Easy website to order from
Easy website to order from. Responsive staff when I didn’t get the correct size. Was able to exchange hassle free
Much better than Amazon I found since there is some human interaction
8 januari 2026
Review zonder uitnodiging
Antwoord van Runner's Sports
Hello Fernandes“Thanks for taking the time to share your experience. We're glad the exchange was sorted quickly and that our team could help you out. We aim to keep things simple it’s great to hear your encouraging words. We appreciate your support.
Regards
Runner's
Antwoord van Runner's Sports
Thank you, Antoine. Your words inspire us to do our best every day.
Great costumer service
Though the size i have placed my order with runs out, costumer service team did a great work to inform and assist me with selecting another model. Thumbs up!
5 januari 2026
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Reniel , Thanks for the awesome feedback! Our team loved helping you find the right pair when your size ran out. We’re glad we could turn it around fast for you. Look forward to serve you again!
Thank you for choosing Runner's .
Regards
Runner's
Didn’t deliver my order
Runners did not deliver my on shoes, even though while ordering it said my size was available but as soon as I ordered they sent me a mail saying ur size is not availible But they returned my money immediately.
27 december 2025
Antwoord van Runner's Sports
Hello Paawni Thank you for sharing this with us. We're really sorry your size showed as available during checkout but turned out to be out of stock. Our products are sold across multiple channels, and sometime while you’re placing an order, another customer completes their purchase first. The system follows a queue process, so the previous order gets the stock.
Our team processed your refund immediately to avoid any delay or inconvenience. We know this experience is frustrating, and we’re working on improving real‑time stock updates so this doesn’t happen again.
Hope to serve you soon with a satisfying experience in near future .
Regards
Runner's
Very nice excilent I am happy with the…
Very nice excilent I am happy with the service…
26 december 2025
Antwoord van Runner's Sports
Hi Alamin , thank you for choosing Runner's and your kind words. We’re truly happy to know you had a great experience with us, and we look forward to serving you again soon.
Runner's
Antwoord van Runner's Sports
Thank you Jessa for the appreciation and for you choosing us . We look forward to serving more better in future . Runner's
Antwoord van Runner's Sports
Hi Harsha Thank you for the wonderful feedback. We’re glad you loved the quality and fast delivery. We look forward to serving you again soon.
Runner's
Had a great experience shopping as Xeesh Rana GYM FREAK
Had a great experience shopping as always, ordering, delivering, Returns all managed professionally and always receiving high quality products.
31 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Thank you! Xeesh“Thank you for your order and your kind words! We’re really glad to hear you always have a great experience with us. Your support means a lot, and we look forward to serving you again soon.”
Runner's
Really amazing customer service
I ordered trail runners online for my son as a Christmas gift. They arrived the next day which was awsome, but wrong size. ( He has UK size 14 feet) His size was sold out, but Mani from Runners Outlet Mall, went out of her way to find a suitable replacement, in the correct width and size, which was at Mirdiff City Center. Even there, the service was outstanding by Brian and Jjhita. We are very impressed with the amazing customer service from everyone we dealt with!
26 december 2025
Review zonder uitnodiging
Antwoord van Runner's Sports
Hi Cindy, thank you for choosing Runner's and for your order. “Your kind words truly mean a lot. We’re so glad we could help you find the right pair for your son, and Mani, Brian, and Jjhita will be thrilled to hear this. We deeply appreciate your support and look forward to serving you again in the future.”
Runner's
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