Rush Hair & Beauty Reviews 

Emy did my hair she was amazing ! I got a half head of highlights and she did it with so much detail and care, getting the face framing perfect. Highly recommend, she’s very talented.

Absolutely love my hair! 😍 Kiran did an amazing job, and I honestly couldn’t be happier with the results. She was lovely, so talented and really knew what she was doing. My hair looks and feels amazing, and I’ve left feeling so happy with it! Thank you so much, Kiran, you’re an absolute star! ❤️ I’ll definitely be coming back and would highly recommend her to anyone! ✨

Couldn't be happier. Hana from the Wimbledon branch has transformed my hair and I literally can't stop smiling. Thank you so much, I highly recommend to everyone.

I tried to book online to get my hair coloured and cut at my local Rush salon in Cambridge and had the most horrific experience , the offer code advertised on social media didn't work so I tried to call the salon but nobody could help me and they said to email in which I then did, nobody replied so I took time out to drive to the Salon and I was met by a empty desk for near on 10 mins, eventually I managed to ask a member of staff who said 'No we arn't doing that here' when I explained to her that it didn't say certain stores she said hang on and called the manager over. The manager was so abrupt and rude. She said the only code there was was one for a 50% off on colours on Tuesdays, I showed her the advertisement to which she responded 'Well we ain't doing it and we haven't got space for you on a Tuesday either' I replied to her and said its mis advertising and given how she is spoken to me id rather not get my hair done there and no wonder why they are begging for customers to which she replied you either want your hair done or not and if you want it done you should just pay the price. I've since spoken to a friend who managed to book using the colour Tuesday code but they then just added on extra money for toner and conditioner without asking her first, she came out of the salon furious as they said it was all part of the added extras she should've been prepared to pay , To add to it her hair didn't look any different. THE STAFF AND SERVICE ARE BOTH SHOCKING.. SAVE YOUR MONEY AND FIND A GOOD SALON WHO CARE FOR THEIR CLIENTS,

Ferda was lovely and very helpful, helping me decide what colour to go for. She took her time and explained the aftercare. Love the colour and haircut. Top customer service!

The pricing is dishonest.

I always look forward to my visit to see Chika, as she cuts snd styles my hair perfectly. She is also very friendly as are the rest of the team.

I had an appointment at Rush Manchester this morning. I had already purchased my tram ticket and whilst on the way this morning I received a phone call cancelling my appointment as my stylist was sick. I understand and appreciate people get sick, but not to be offered an alternative appointment date is totally unacceptable. Not what I expect from a supposedly high end salon.

I had an appointment at Rush Richmond on 18th September. I had booked for hair cut and set. I was recommended to get Fusio treatment for additional charge. I thought I will give it a try.

I had a severe allergic reaction to fusio-dose chemical treatment. I had extreme itchiness, redness on the scalp from the chemicals. I was already complaining of itchiness during the treatment which aggravated as time progressed. I started having chemical peel and flakiness from my scalp due to the reaction.

A patch test should have been mandatory for any chemical treatment but was completely skipped.
Any chemical treatment done without a patch test is dangerous and should not be recommended. I required medical help and days of treatment to recover from this.
Soon after this I contacted the customer support and submitted all medical evidences and photos over email and they ghosted my request and never responded with a resolution. Such poor customer service who made no effort to offer any support or uphold their values. A very bad experience with Rush team.

Brandon in the Manchester branch knows exactly the best approach and will take care of you and your hair. I appreciate the honesty and problem solving skills!

Couldn’t be happier with my cut and colour! Nisha was my stylist and she was just incredible. She really listened to what I wanted and talked me through how we could best achieve it and I’m over the moon with the results. She was so fun and really cared about making sure everything was how I wanted as it was quite a big transformation. Huge thank you Nisha and all the team at Rush Chi

After an issue at Rush Horsham, I was offered a £60 credit to use at another Rush salon A few months later I rebooked with Crawley, My appointment was then cancelled due to sickness with 45 mins notice.When it was rearranged for a few days later, I was specifically told the treatment would be free, which I confirmed over the phone.

My experience at Rush Crawley was extremely disappointing. The situation became so unacceptable that I had to leave the salon with only my roots done and my hair still wet due to the situation getting quite heated and making myself cry. I then had to pay another hairdresser to rectify my hair before going on holiday.

I was also extremely uncomfortable with the lack of professionalism from the manager, who was having her own hair treated while also managing the salon and dealing with my situation.

What has been most disappointing, however, is Rush's complaints process. I raised my concerns properly and gave them the opportunity to resolve matters, but I feel my complaint has simply been shut down rather than genuinely acknowledged or addressed. Important points I raised have not been answered.

This was not simply a case of being unhappy with my hair. I was left with wet hair and an unfinished service, incurred additional expense and then felt completely dismissed when I complained.

Very poor experience from both the salon and the complaints process. I would not recommend Rush Crawley.

I had Nisha as my stylist and she was very knowledgeable and helped to correct my hair. Took her time on my hair not too rush it
I really enjoyed my appointment and so happy with the results!

Victoria is the best hair stylist/ colourist I’ve ever had. She has amazing attention to detail and I’m always delighted with my cut and colour. She is also really lovely to have a chat and a laugh with 😊. I highly recommend

Extremely disappointing experience

I recently moved to the area and was really looking forward to finding a new hairdresser. After a difficult year, my partner wanted to treat me to something nice, so I booked a full head balayage at the Guildford salon.

I booked my appointment online for 11:45am and arrived just before my appointment time after driving to Guildford, parking and having lunch. When I arrived, I wasn't really greeted and I mentioned my name and I was abruptly told that I was 30 minutes late and that they couldn't do my hair and could only do half a balayage but it would have to be rushed as she had other clients. I was completely taken back and the whole salon was looking at this stage and I was quite annoyed because I had arrived on time for the appointment I had booked. I was taken back because I'm also a new client and the hairdressers wasn't even that busy.

On their system, my appointment was for 11:20 and it looked as though it was changed but I was never informed. I had confirmation on my email to show 11:45. Instead of apologising for the mistake, I was made to feel as though I was at fault and was spoken to quite rudely in front of the other customers and staff. I found the whole situation disgusting and completely unnecessary, you should not treat any client like this. There was no apology or acknowledgement that they had made an error.

The appointment was then rescheduled for the following Saturday, completely disrupting my plans and wasting my time. The lack of professionalism and customer service was extremely disappointing. If the salon makes a mistake with a customer's booking, the customer should not be made to feel embarrassed or blamed for it.

I hadn't even had my hair done and they've already lost me as a customer. I definitely won't be returning.

Thank you again for a great experience. Fab new haircut -love it-thank you Gemma as always.

Great experience today at Rush Chichester. Laura and the team were attentive, warm and friendly. Really pleased with my hair

I’ve been coming to Rush Chichester for ages - I love my hairdresser Lucy and how much healthier my hair has got since I ditched the home box dyes.

Fabulous people atmosphere cut and colour thank you. X