Rushbrook & Rathbone Ltd Reviews 

Abbie was really helpful throughout the process of tenancy.

Thank you for the smooth onboarding experience, All steps and process were so professional. Keep up the good work.

Very poor service. They don't engage with conversations but simply copy and paste emails.
We have been asking a copy of the contract at least five times, they didn't reply to us and have asked us to make an additional bank transfer without even had the chance to have a copy of the agreement and said that we would have received a signed copy by the landlord. Their main concern seems to be try to sell insurance to the tenants.

Abbie has been outstanding, she has made the whole process a million times less stressful. she is a massive asset to Rushbrook & Rathbone. Thank you.

Rushbrook and Rathbone have been a brilliant help while sorting out the tenancy for renting our new house. Abbie has been extremely helpful, super quick and getting back to us and lovely and friendly throughout. She has gone above and beyond what was asked of her. Thanks very much!

Really bad service. To be avoided. They only operate via email. I once called to chase up an email, not realising what they were like and the contempt in the voice of the person answering was very noticeable. I've had different people contacting me at different times and they don't speak to eachother so things get lost. I wanted to clarify some charges but never got an answer. There is a charge each month for an out of hours service but I have no idea when that would be used as I usually have to wait up to a day for any response. My tenants didn't ventilate the property properly so paint was peeling off of the walls. I was offered a 'free damp survey' it turned out to be a company who recommended some sort of extremely expensive air conditioning unit to help with the damp. I was furious. There is no damp, I checked the walls with a damp meter and they were fine. It was condensation from the tenants not opening windows a crack while working from home for months and after showersand drying clothing. A complete con. You are best to go with a local estate agent who manage the property in house, a tangible, friendly face, not R&R.

My experience was very pleasurable, straight cut and very efficient. I would definitely highly recommend this company.

Very helpful staff. Response quickly with my inquiries. Thank you very much Abbie.

Very good service to initiate a new tenancy. Abbie was particularly knowledgeable and responsive

Abbie Warthall. Abbie provided excellent service to re-let a property in Harrow for me in conjunction with Elliot-Lee. The email trail I received showed that she organised the referencing, dealt with problems, arranged for cleaning and carpet cleaning and finalised the deal.

Having worked with this company for a number of years I have always found them extremely professional, particularly my property manager Shay Teasdale.
Nothing is too much trouble, never any issues and always happy to help. I highly recommend the work ethos that delivers a seamless, successful service - stress free! Well done !

Awesome service as always received satisfied answer and very helpful.
Thank you so much Abbie.

Take's the hassle out of property management. Shay in particular has been great in dealing with any issue that crops us with minimal fuss.

Abbie has been super helpful! Thanks for all your help :)

As a first time landlord, I was a bit apprehensive on how to let my property onto the market. Abbie Warthall
has been very helpful and informative through the whole process and understood my needs fully. Her approach is very professional and her overall attitude very positive. She has been very responsive for any enquiry I have had and made the whole letting process smooth and successful. Thank you Abbie!

Really Appreciate the work ethic of staff always get prompt reply for any issues.
Helpful and professional customer service.

We use Abbie in the new lets team, always efficient, helpful and a real joy to deal with. We recently transferred all new lets and management work to R&R from a competitor after poor service, since joining I can't recommended them highly enough.

We have been dealing with Corrina/Dina on various matters relating to our portfolio and always find her to be helpful in trying to resolve things for us.

I will like to thank you Abbie for your help we really appreciate everything was quick and easy thank you so much

Sian provided quick responses to our issues and helped us expertly through our first landlord experience, many thanks!