Rushbrook & Rathbone Ltd Reviews 

I have been very impressed with the service provided by R&R so far. All communication has been timely and detailed also getting all the documents in one link secured is very helpful.
My property advisor Dina Rodrigues has been very helpful and supportive since I started services with R&R

R&R have been managing my property now for 2 months. I am currently having issues with the tenant not paying rent. R&R have been fantastic in there approach and Dina Rodrigues has been fantastic with helping to resolve these issues.

Sian was super helpful and friendly. From start to finish everything was done with great communication and in a timely manner! Will definitely use Rushbrook and Rathbone in the future! Thank you!

5 star service, professional responsiveness and super customer service by Property Manager Corrina Dowding-Ginn from R &R.
Highly recommended..

Support and response times have improved significantly over the last 6 months, since Shay Teasdale took over our account. Shay is proactive and very focussed on helping find solutions to any tenant requests or property issues quickly and efficiently. A greatly improved experience!👍

I have been with R&R now for a number of years and find them very professional. However there star player and outstanding member of staff in my opinion is Shay Teasdale, she goes above and beyond to help me manage my two flats. She is always friendly, helpful, and full of useful advice. Thank you Shay for all your help so far and in the future.

We’ve been very fortunate to be managed extremely well and for many years by Rushbrook & Rathbone.
Shay Teasdale in particular stands out for all the right reasons. She is extremely efficient, professional, friendly, prompt and understanding. And these are only a few of the attributes that define her and how she’s interacted with us in every matter that required her attention. Also, importantly, Shay did an outstanding job in seamlessly taking over from her former colleague Kay Chapman who assisted us before Shay came on board.
Shay is very receptive and considerate. Without her attention and professionalism we would have been faced with an uphill struggle to manage the complex works we’ve had in the flat, and to bring them to a successful conclusion. Whatever the issue, no matter how complex, she is very quick to understand exactly what needs to be done, who needs to be involved and how, and then promptly proceeds to resolve the matter. She is particularly efficient at assessing an issue and clearly and timely keeping us informed at every step of the way of progress until it is resolved. She has always demonstrated outstanding ownership of her responsibilities. However, this is only a snapshot of Shay the star professional. She is also extremely personable and delightful to deal with. So much so that we have delighted in sharing with her photos of lovely baby girl Eva.
Thank you very much Shay for all of your tremendous work and help. You are an asset to the company and an absolute pleasure to deal with.

I have been working with Shay Teasdale, for a while now at R@R, and very happy with speed of response, dedication and professionalism.
She is always happy to go the extra mile where the R&R Accounts department are delinquent. Her positive attitude always work well. A pleaser to work with Shay.

Many thanks
Kirti

I live abroad and I have been using Rushbrook & Rathbone to manage my two UK properties. They, and in particular Shay Teasdale, are great. Good communications and always a pleasure to interact with.

Shay Teasdale has been very attentive and customer focused. I always know she will sort out any of my problems quickly and efficiently. Thanks Shay

Rushbrook & Rathbone has been managing my UK property since 1997! And the reason why they continue to do so is simple. As a company they do an excellent job consistently. Each property manager is highly responsive and responsible, which is what overseas landlords very much depend on to be the case. Thank you! Shay Teasdale. Would that others could follow in the foot steps of this fine company.

Seamless service in spite of difficult working arrangements for the team.
A special thanks to my Property manager, Shay Teasdale - commercial, proactive and professional, as ever.

Stephen Freeman

Thank you Shay T!! I have been with R&R for many years and have been fortunate to have Shay Teasdale as our property manager. She is most professional and efficient. All matters dealt with excellent communication and timely manner. She is warm and genuine. Thank you for navigating us through this unprecedented Covid environment, you and your team has kept the good spirit up! VB

I have been dealing with Shay Teasdale for many years now. I find her extremely helpful, punctual and professional managing my properties with total trust.
Thanks for all your hard work !
All the best,
GD

The service we have received from Shay Teasdale - Property Manager, has been professional and informative

R&R have been a pleasure to deal with, a really professional but personable service which I would recommend!
We have been so fortunate to have Shay as our property manager. She has been so responsive, understanding and supportive throughout Covid and has always responded quickly to any queries we have had.

I cannot recommend this agency enough! Our property manager Shay T has been unbelievably responsive, professional and understanding of housing issues throughout Covid.

Not only has she been proactive in helping with contract changes, but she has been incredibly responsive to any boiler issues/maintenance issues (meaning that we have our issues resolved in a matter of hours rather than months, which is the case for a lot of agencies)

I would also love to mention that people within the office who manage the referencing process e.g. Abbie W have been instrumental in helping us secure contract changes quickly.

It's not often that you find a property team who is as understanding, reliable and responsive as this one. Highly recommend!

I had the misfortune to sign up for a lease with this company. They do have a high staff turn over with property managers silently changing every couple of months. They DO NOT have a London office and they do not hold keys locally. That implies one needs to be present at the property for repairs, end of tenancy cleaning etc since the contractor/tradesmen can't get the keys from their office. They will give you a good grief with end of tenancy. They hire so called independent inventory clerk which they appoint and can't be changed. The inventory clerk was notorious and nit-picking every single dust particle they can find after a professional cleaning. Things like dust under the radiator pipes and at places that are not visible and easily accessible are highlighted in the checkout report. The list of problems doesn't end here and I wish have more time to write everything down. Avoid at all cost!

As our previous Property Estate Management left a lot to be desired we decided to change to Rushbrook and Rathbone. Little did we realise how lucky we were with the original Company. I am told that at the initial meeting it all sounded so positive and we really thought we were in good hands. That idea unfortunately did not last long with problems being reported and little or no action taking place. Repeated emails requesting action have been ignored which is especially worrying when it concerns fire, health and safety.
I would be interested to know if other tenants pay year after year for a Fire, Health and Safety Report, which recommends actions that are not carried out. I notice that Shay and Kay have received excellent reviews and well done to them. If only they worked at our branch of R & R

I just found out that my property manager has left! I was not told by them but because I called my estate agent to find out something else and learned this news! This is the third property manager since august 2020! I don’t even know who is exactly my property manager now! This pattern of heavy turnaround deeply concerns me!