Russell Dean Furniture Reviews 

I can’t say enough good things about this store! I just purchased a bed and mattress from them, and the entire experience was fantastic. Laura went above and beyond—they stayed open a bit later just to make sure I was taken care of. Their customer service was warm, attentive, and so professional. I’m beyond happy with my purchase and would absolutely recommend them to anyone looking for a bed. A top-notch experience

Fantastic service by Ronan. We came into the store twice looking for sofas and Ronan was there both times. He was super helpful, courteous and made us feel we could take time to make decisions. He was proactive in giving information and made us feel very welcome. Definitely an asset to the sales department.

Attended the store today to purchase a Havana armchair. Although we new exactly what we wanted, we were attend to by Ronan, who was so helpful, and efficient and professional, explained everything clearly. Excellent customer experience.

Troy was a very knowledgable and very patient salesman who never made us feel under pressure to buy. We did buy eventually and are very much looking forward to receiving our new furniture.
A great asset to the Russell Dean Team. Thanks for everything!

Troy Ragona was our salesperson and was both knowledgable and very personable.we took our time but after a few visits no pressure was put on us to buy from you .We did and are very pleased with our purchase..

We visited Russell Dean again last week, to select a new sofa with reclining function. With endless patience Laura assisted us in narrowing our list down and eventually making our choice of model and cover.
On returning home we realised there was an anomaly on the calculation of the price/discount.
We rang Laura, who double checked and agreed there was an anomaly, and would we mind if she held the order back until she was able to check it out fully.
On receipt of her call back, Laura was able to offer us the specifications and price which was correct.
She apologised for the discrepancy in the system, which is under review, and correction, to ensure it doesn't reoccur.
During this time I have been trawling the on line offers of the same sofa in the UK, and have realised that Russell Dean (Stoker's Group) whilst offering the best of showroom experience and advice, are without doubt the best priced retailer, making their "never beaten" pricing structure genuine, and up front. Not something which has to be requested or negotiated. Plus of course free delivery within 50 miles.
I did find one other retailer who appeared to have the same faulty algorithm in their pricing structure for the same sofa.
So it is refreshing to realise in this world of false claims and false discounts, that Russell Dean offers quality furnishings and carpet at genuinely the best price straight up, no problem, no hassle.
We now look forward to the delivery of our sofa in a few weeks.

Recently ordered some G plan furniture from Russell dean at Mytholmroyd. Troy has been very helpful. He organised a home visit to see if the furniture would fit through my door before they took the order. Also helped to get some fabric samples for us. So far very pleased with the service. Will check back in when the process is complete. 🙂👍

Having loads of problems with my back due to sciatica problems, Ronan gave the correct recommendations for buying the perfect mattress, he was very knowledgeable and made sure my experience of buying the correct mattress was easy. Many thanks for all your help Ronan 🙂

Visited Russell Dean Furniture in Mytholmroyd looking to purchase a sofa and chairs. Was greeted by Laura who went above and beyond to accommodate our needs.

We found a sofa we liked but I needed a petite chair to accommodate my short legs!

She showed us a number in store and then suggested that as we had chosen a sofa which was manufactured locality by Vale-Bridgecraft we should visit their showroom (2 minute walk away) as they had some additional petite chairs.

Laura even rang Vale-Bridgecraft to explain our requirements. Found exactly the chairs I needed, they could be upholstered in the same fabrics as the sofa and even the chair legs could be stained to the same colour. Customer Service at Vale Bridgecraft was excellent as well.

I have never experienced such impressive customer service. Laura couldn't have been more helpful, attentive but no hard sell just really informative advice. Went through ever detail of the order and provided a copy and then this was confirmed via email the next day.

Laura made Russell Dean Furniture the most customer focused company I have ever bought from and made the whole experience a pleasure. Thank you Laura for going above and beyond.

Had a lovely shopping experience for a new mattress yesterday. Was helped no end to make a decision by Laura I chose a Hypnos which was right up my street.The service was first class x

Had a great experience with Ronan, so knowledgeable and experienced and very easy to chat to, asked him lots of stupid questions and he put my mind at rest. Bought a sofa and two chairs following his advice. Would highly recommend and will definitely shop here again.

It was the first time I had bought stuff from Russell Dean . Laura was very helpfull and met all customers expectations.
Thanks to her and Mel 🙏🏻 .

Our 4th purchase in around about a year after a recommendation from a friend .
Ordered two new reclinar settee's from Laura. Great price and reputable brands in store
Service and guarantee is very competitive along with free delivery.
Cant fault the no pressure approach and explanation of the product.
More than happy to recommend this store for your furniture.
All staff members approachable and friendly..

We visited Russell Dean looking for a new suite, following a recommendation.
Laura was very helpful, showing us various options and arranged some fabric samples to be sent to us.
There was a wide choice of sofas which was great for us having struggled elsewhere.
We returned to order the furniture and she was again very attentive and made the experience very enjoyable.

We were made to feel very welcome and given time to make our choice. Troy Rogona was very helpful and answered all our questions.

What a pleasure to shop here All items displayed to full advantage no pushy sales team but knowledgeable helpful staff that puts the customer first

Great service. Troy Ragona gave us time to look without feeling pressured and was really helpful. Looking forwards to May when we can sit on our new sofa.

Wonderful experience in choosing a new sofa at Russell Dean Furniture. Troy the member of staff who helped me choose the right sofa was very friendly and informative. I have now made a purchase. Looking forward to the delivery coming very soon.

Ann Harris

We recently visited Russell Dean as we had decided that we wanted to purchase a double recliner sofa, in leather.
When we arrived we were directed to the correct floor and were able to wander around undisturbed. Once we had looked at some sofas we approached the sales assistant, Laura, to ask for her help. She listened patiently to what we were looking for and then pointed us towards sofas that matched our requirements. She then left us alone to have a look at them and only returned when we asked her. She then went on to show us how the recliner worked and made sure that we felt comfortable with it. She then took time to chat with us and discuss colours and availability. She offered us coffee whilst we were considering things and, once we had decided that we wanted to go ahead she invited us to join her at her desk. She was polite, friendly and knowledgeable and at no time did we feel pressured in any way. She wrapped up the transaction without fuss and fully explained about lead times and the delivery procedure.
To sum up, an overall relaxing experience made better by Laura’s pleasant personality.

After numerous visits to both Russell Dean & a couple of their Lancs. counterparts, each time we'd visited this store, we constantly felt drawn back to their excellent, 'no pressure' and patient service. All staff at the Russell Dean store were a pleasure to talk to of our needs, sharing their knowledge without adding any pressure to 'make a sale'! Troy, who we did put our order through just before Christmas, has still remained in regular communication, as we await the delivery of our new lounge furniture, full of anticipation of quality goods, backed by an A1 sales & after-sales service! Big thanks to Troy & all at Russell Dean!👏 We wouldn't hesitate to recommend them to you for 5***** service!