Russell Dean Furniture Reviews 

We visited the store in Mytholmroyd a couple of days ago with the intention of browsing and making notes on styles and prices. We were greeted by Alan and then he left us to wander without interruption, however he was on hand to answer any queries we had. We finished up ordering 2x 2 seater leather settees. We were impressed with the variety of styles and found the prices to be reasonable considering the quality. Alan couldn’t have been more helpful and a genuinely nice guy. Thank you. Anne and Steven

Very helpful and thorough, great tips for choosing the right item thanks Troy

Laura was very helpful over email initially sending samples etc, then supported me to find a lovely sofa once in the shop. It was a relaxed and friendly atmosphere in the shop and Laura was really helpful in helping me to picture the sofa in my lounge before purchasing.

Great local business, with lovely staff and a wide range of quality furniture. Ronan dealt with us and was very professional and helpful with our purchase.

We was dealt with by lovely gorgeous Laura she was very friendly welcoming professional and very helpful thank you so much for everything you did for us x

Earlier this week, just before Christmas, we visited and were warmly greeted by Alan, who immediately asked if we needed assistance. We mentioned we were just browsing and would reach out if needed. After some time, Alan approached us again to inquire about our thoughts. His friendly demeanor made it feel like he was personally selecting furniture for his own space. He listened attentively to our ideas and helped us visualise a design for our lounge using the pictures we provided of our blank canvas. I cannot thank him enough for his assistance and would strongly recommend Russell Dean Company. Their customer service is exceptional, and they truly prioritise their customers in everything they do. It was very clear that our piece of mind was important to them and today we have placed an order.

From first arriving at Russell deans there is plenty of free parking.
We dealt with Troy who was very polite and well informed. We wanted to purchase a couple of sofas, Troy was very patient while we tried all the sofas on offer, helping us to narrow the choice down and
after having complimentary coffee and biscuits, helped us make a final and well informed choice.

We were advised on delivery dates, and the sofas arrived earlier than advised which was a bonus. (I was told if I wanted delay delivery, they were happy to hold until needed)

The delivery process was very smooth,from the initial phone call to arrange delivery, the office staff were very friendly and professional.
We were given a delivery time slot, and the driver called 1hr before to say they were on route.
The delivery men were very polite, professional and efficient.

Russell Dean you offer a fantastic service from start to finish, very pleased with our sofas they look and feel great, very comfy.

A special mention and thank you to Troy for all the help and info, and thank you to all the other staff members we have dealt with.

With a collapsing 20 year old sofa forcing me to take action I finally popped in to Russell Dean for the first time despite living nearby for 4 years. Pleasantly surprised by the quality and choice on display it took me 2 more visits to make a decision, all of the staff were friendly and helpful without a hint of pressure. My purchase was made really easy by Ronan being so professional and knowledgeable. Jaqueline arranged my delivery by phone and she was also really helpful and pleasant to deal with. My furniture was delivered today and Paul and his colleague really took the challenges and physical demands in their stride. They respected both my property and my new furniture and made sure I was fully happy before they left. They were very efficient, professional and the dry humour was also appreciated. My experience with Russell Dean has been superb from start to finish and I feel confident that if I have any problems they will be helpful and fair minded. Total recommendation from me and I will return for any future furniture requirements. Many thanks, Michael.

Troy made our visit feel special, he was helpfully and attentive. Can't wait for the delivery.

Troy was super helpful explaining the different bed and mattress options and then helping us navigate the delivery process. All this has meant that we will get our new goods well before Christmas, which is great news.

Excellent service and brilliant advice from troy

This is a lovely company to deal with especially the lovely lady called Laura who was very polite helpfully an professional I would give this girl a glowing reference,, thank you for all ur help in choosing our lovely furniture,, Mr,Mrs field,, xxx

The showrooms are well appointed and pleasant to walk through. I bought two items there, and was very well advised by Ronan and Richard.

Not the first time we've shopped here so we were already aware of the good customer service standard to expect.
Ronan was no exception. He gave us guidance when needed and left us alone to mull things over when we needed that.
A sofa is not something you buy every year so we had to get it right.
Ronan was helpful throughout, explaining options to us without being forceful.
Of course, we purchased the first one we saw that we liked in the end!
Thanks Ronan for your excellent service. You were most helpful.

We visited today to look for a compact dining table. We were greeted by Ronan who was extremely helpful and friendly. He spent a long time with us making sure we were happy with our choice.

Excellent service as always. Troy was a pleasure to do business with. He was very informative and explained everything in detail. Always keeps us up to date with delivery etc. couldn’t ask for better service!

Great customer service from Ronan when I ordered my new mattress. He was very knowledgeable and friendly and went through the different options available. Everyone was really flexible and helpful when the order had to be changed to include a base and headboard. Very prompt delivery and on time, again the delivery guys were more than helpful Thank you all.

With the help of Samantha, and after months of looking round other furniture stores, we finally found our sofa. Samantha was great, very knowledgeable and spent time going through everything carefully. Recommend highly

We visited the shop already knowing what we wanted. But couldn't find it. Ronan was very good. Knew where it was straight away, and guided us there. Helped us through the purchasing process. Most pleasant to deal with.

Troy was excellent and really friendly have been in before and he recognised us and his service was excellent as always