This was the worst experience that I've ever had making an online purchase. I never received my order, and despite nineteen emails to the company, the situation was never rectified. I requested a refu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The entire experience was absolutely amazing from meeting the team at the booth to bringing home a lightsaber for my brother The crew were so amazingly helpful in both pointing out details and... Toon meer
Customer service were direct and helpful but most importantly our lightsabers were high quality and well-constructed. Even though we got the less expensive options they are miles better than the offic... Toon meer
Mystery box was well worth the price. 3 good sabres each unique and well put together. Delivery was timely and exceeded expectations.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!
Contactgegevens
4710 Rue St. Ambroise Suite 301, H4C 2C7, Montreal, Canada
- 1-877-346-9936
- info@saberx.ca
- saberx.ca
3,8
Goed
188 reviews
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Heeft 35% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Very happy with my order
Very happy with my order. I got two sabers for my kids, and one for me, plus a robe. The sabers are gorgeous and sturdy. From the app you can connect to them to customize the color, settings, or even fully two the sound files of you really wanted to. The blades are removable which is great for cosplay, and means if they were to break it can just order replacements. Now I just need to teach my 5 year old not to hit her sister in the face...
3 april 2025
i really love the lightsaber thank you…
i really love the lightsaber thank you there is just one thing is that some of the controls are very complicated.
but that is it. thank you
28 februari 2025
Antwoord van Saberx
Hello there, thanks for sharing your review of your purchase! We are stoked to hear you love your saber and do understand that the technology is quite advanced and has many features. Have you tried using the Bluetooth application to control your saber with your phone? It makes controling the saber extremely easy and a lot of fun. Enjoy your new saber! MTFBWY
package preparation a bit slow
The lightsaber is very great but the preparation of my order have been longer than the delivery itself.
28 februari 2025
Antwoord van Saberx
We're glad to hear that you love your lightsaber! We appreciate your patience and understand that waiting for order preparation can be frustrating. We're always working to improve our processing times while ensuring each saber meets our quality standards. Your feedback helps us do better. MTFBWY
Had some delays with shipping but was…
Had some delays with shipping but was able to get ahold of Matt on the phone who was fantastic to deal with and was able to provide updates. Now that I have my saber I am blown away by the amazing build quality and can't wait to do some serious dueling!
14 februari 2025
Unleashed
The sabre is very realistic and preforms extremely well. Saber X looks like they’re my new go-to for lightsabers!
17 februari 2025
Light sabers are good had issues with shipping
Light sabers are good had questions sent as email and phone never got a reply. Tag on shipping was wrong and was big fight with delivery service over it.
19 januari 2025
Antwoord van Saberx
We’re glad you’re happy with the lightsaber, but we’re sorry to hear about the shipping and communication issues. That’s definitely not the experience we want for our customers. We’re always working to improve our response times and shipping processes, and we appreciate your feedback. If there’s anything we can do to make it right, please reach out to us at support@saberx.ca and we will be happy to assist you! MTFBWY
Being able to meet with Matt and be…
Being able to meet with Matt and be guided through the different purchases options.
The only downside is the difficulty of communication that followed the purchase. These guys are not that easy to reach.
16 januari 2025
50/50
Les sabres sont super mais toutefois pour un site français et anglais, il n’y a aucun manuel d’instruction en français dans la commande. La prise en main un peu difficile à comprendre au début mais en soit la qualité des matériaux est là. Délais quand même long pour la confirmation puis envoit de la commande sans réel tracking facile à suivre
Il ne reste qu’à voir leur potentiel au combat. Mais sinon, les sabres sont vraiment une très belle décoration pour les fa
7 januari 2025
Antwoord van Saberx
Merci pour votre retour ! Nous sommes ravis que vous aimiez la qualité des sabres. Nous prenons en compte votre remarque sur le manuel en français et le suivi de commande pour améliorer l'expérience. Si vous avez besoin d’aide pour la prise en main, n’hésitez pas à nous contacter a support@saberx.ca.
It made it intact thank you :)
7 januari 2025
I ordered the Sabre for my grandson on…
I ordered the Sabre for my grandson on December 2nd and still do not have it it was ordered after the CP strike. They tell me it was shipped with a 3rd party carrier and they can not help me because it is now with the carrier that is a Chinese company who I can’t connect with.
12 december 2024
10 out 10
10 out 10. It’s F#ing awesome” says my fiancée . Feel premium and look premium. He loves all the sounds, colours, usability and overall look. It’s his first lightsaber and he’s ecstatic. Not disappointed at all.
9 december 2024
You haven’t even shipped it yet !!
Had issues with shipping and the package vanishing but the company helped out with correcting the issue, I will continue to support and promote them
15 december 2024
Sabers Good👍Costume Bad👎
I was really happy with my sabers that I bought all 8 of them. However when I bought my outfit and it didn't fit. I was extremely disappointed with the company no allowing me to return it for a refund as the package had been opened. How else am I supposed to try it on to see if it fits.
14 november 2024
Antwoord van Saberx
Thank you for taking the time to leave your feedback. We’re thrilled to hear you were happy with the sabers and your decision to purchase all eight of them—your enthusiasm means a lot to us!
We’re sorry to learn about your disappointment regarding the outfit. Unfortunately, as stated in our return policy, we are unable to accept returns for opened garments due to hygiene concerns. This policy is in place to ensure the safety and well-being of all our customers.
For reference, our return policy states:
**100% money-back guarantee. No questions asked.**
Unopened orders within the first 10 days from the delivery date can be returned for a 100% refund. We do not charge a restocking fee, but return shipping is paid by the customer.
We understand how frustrating it can be when sizing doesn’t work out, and we’re continuously working to provide more detailed size guides to help prevent such situations in the future. We truly appreciate your feedback and hope it helps us improve our service.
Thank you for your understanding, and we hope to continue being a part of your Jedi journey!
The Saber X Team
Were very prompt in email response and …
Were very prompt in email response and got answers to my questions, thank you!
18 november 2024
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