Saberx Reviews 

188
•
TrustScore 4 uit 5

3,8

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Beoordeeld met 1 van de 5 sterren

This was the worst experience that I've ever had making an online purchase. I never received my order, and despite nineteen emails to the company, the situation was never rectified. I requested a refu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The entire experience was absolutely amazing from meeting the team at the booth to bringing home a lightsaber for my brother The crew were so amazingly helpful in both pointing out details and... Toon meer

Beoordeeld met 5 van de 5 sterren

Customer service were direct and helpful but most importantly our lightsabers were high quality and well-constructed. Even though we got the less expensive options they are miles better than the offic... Toon meer

Beoordeeld met 5 van de 5 sterren

Mystery box was well worth the price. 3 good sabres each unique and well put together. Delivery was timely and exceeded expectations.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzamelaarswinkel
  2. ook in
  3. Speelgoedfabrikant

Geschreven door het bedrijf

The best lightsabers in the Galaxy! When I got my first saber I thought it was just way too cool to be kept for myself and wanted to see how I could share it with others. Thus, Saber X is born. A Canadian based business making their way through the universe one Star Wars experience at a time. I truly hope you love our sabers as much as we do, we certainly love sharing them with you!


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

188 reviews

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4 sterren
3 sterren
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1 ster

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Heeft 35% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,8

Alle reviews

(188)

60 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

The Best People!

This company is the absolute nicest! The staff goes above and beyond to be helpful, passionate, and personable. I absolutely love visiting them and purchasing from them! They make the process so much easier and so much fun, honestly!

7 november 2024
Beoordeeld met 3 van de 5 sterren

Instructions completely non-existent

Instructions completely non-existent. Quality of some items are quite poor compared to expectations. Other items are quite good.

5 november 2024
Logo Saberx

Antwoord van Saberx

Dear Customer

Thank you for sharing your feedback. Saber X sincerely apologizes for any inconvenience caused and appreciates the opportunity to address your concerns.

We regret that the instructions were not included as expected. Ensuring that all necessary information accompanies our products is a priority, and we will review this issue promptly to prevent it from recurring.

Regarding the variation in quality, we are committed to providing high-quality products consistently. We would greatly appreciate it if you could provide specific details about the items that did not meet your expectations. This information will help us investigate the matter further and take corrective action.

Please rest assured that your concerns are being taken seriously. Saber X values your satisfaction and is committed to making this right. If there is anything specific we can do to assist, please do not hesitate to let us know.

Thank you for bringing this to our attention.

Matthew S.
Saber X Owner
support@saberx.ca
1-877-346-9936

Beoordeeld met 5 van de 5 sterren

Excellent customer service and products !

Bought my boyfriend a cosplay costume very last minute on their website since he already had one of their light sabers that he was really happy with. I called them for advice on sizes and for a pick up option at their office and they arranged for me to pick it up on the same day since we had a Halloween party the next day ! Got to meet and talk with Matt , super friendly ! The costume turned out perfect on my boyfriend, he got many compliments !

26 oktober 2024
Beoordeeld met 4 van de 5 sterren

Great quality saber

Great quality saber! The instructions weren’t fully accurate but after playing around in the app it wasn’t hard to figure out. It also took longer for the order to be processed than the FAQ stated it would, but the customer service replied promptly. The company was local to me so I wasn’t expecting the saber to ship from China, but in the end it’s still great quality.

10 oktober 2024
Logo Saberx

Antwoord van Saberx

Thank you for your thoughtful feedback and for sharing your experience with us. We’re thrilled to hear that you’re enjoying the great quality of your saber and that our customer service team was able to assist you promptly.

We regret to hear that the instructions were not fully accurate. Your comments are invaluable, and we will review and improve the instructions to ensure they are as clear and helpful as possible. We’re also glad to hear you found the app intuitive to use despite this.

Regarding the processing time and shipping origin, we appreciate your patience and understanding. While some of our products ship directly from our manufacturing partners to streamline delivery, we ship from the closest warehouse available to your location that contains the necessary stock for your order which sometimes comes from our overseas warehouse. At Saber X we strive to set accurate expectations and your feedback will help us refine our communication in the FAQ to provide greater clarity in the future.

Thank you again for your kind words and constructive insights. We’re delighted that you’re happy with your saber, and we look forward to serving you again.

Beoordeeld met 5 van de 5 sterren

Excellent first experience!

Amazing experience, met them at the Ottawa Comiccon a few weeks ago.
Everyone was extremely helpful and passionate about the craft. Ended up buying a saber!

Fast forward a week, had some trouble with the shipping, emailed support and within 24 hours had a replacement sent out with expedited shipping (free!).
William was an incredible help!

I have my saber now and could not be happier with the quality, I'd absolutely recommended Saber X for your Star Wars needs!

26 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bonjour La Galaxie,

Bonjour La Galaxie,
Je souhaite partager mon expérience chez SABERX : J'ai fait l'acquisition d'un costume de Jedi Taille XL. Lorsque je l'ai reçu, il était trop petit. J’ai communiqué avec le service client de l'entreprise. Après plusieurs échanges, on m'a offert de changer mon costume pour une taille XXL. Il est important de noter que mon costume en échange n'avait jamais été utilisé auparavant, il était à l’état neuf. M. Williams, d’un grand professionnalisme et d'une courtoisie exemplaire, me maintenait toujours au courant quant à l'arrivée de mon costume en échange. La semaine dernière, nous sommes allés pour mon (Jedi XXL). J'ai eu l'occasion de l'essayer sur place (bonne idée). Il convient de souligner que c'est un peu petit pour une taille XXL. La ceinture en cuir n'a pas été ajustée pour être plus grande que celle de XL (trop petite). Les autres accessoires des ceintures ont une taille petite. Cependant, j'ai enfilé mon costume. ! Ouf, j'ai été soutenu par LA FORCE ! Pour obtenir des tailles adaptées aux grandes tailles occidentales, je vous suggère de vérifier avec vos fournisseurs de costumes. Néanmoins, il est important de souligner que le service après-vente est exceptionnel. Soucieux de garder le bonheur de La Galaxie. Leur travail est de qualité. Je tiens à remercier à nouveau M. Williams et son équipe pour leur précieux service.
Que La Force soit avec vous et au sein de notre Galaxie.
Jasmin et Carlos B.

28 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

An amazing company

Saberx has always been super quick responding to my questions and my demands. Their lightsabers are extremely good quality, the lights are bright and the sound is really amazing. I 100% recommend their company, you won’t be disappointed!

28 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing saber!!!

Saber X had quick shipping and their light saber hilt has an amazing amount of detail to it. The soundboard is great and the speakers are flawless. I could not have been happier with a product. I’ll be saving up to buy another saber from them soon!!!

28 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome

I had the pleasure of meeting the awesome team while attending Fan Expo in Toronto. These guys have amazing sabers and certainly passed the vibe check. I actually felt like I was holding Obi Wan's true lightsaber. Definitely a fine addition to my collection!

25 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing team!

Had a great time meeting the SaberX team during FanExpo Canada 2024! Their entire lineup of sabers is impressive and beautifully constructed, and they clearly care about helping people find the one (or ones) that belong in their hands!

25 augustus 2024
Review zonder uitnodiging
Logo Saberx

Antwoord van Saberx

Thank you Mark! We do our best to ensure that the Old Republic returns to its glory, full of homorable jedi with sabers in hand! May the Force be with you

Beoordeeld met 5 van de 5 sterren

Great to meet the team at FAN EXPO CANADA

Great to meet the team at FAN EXPO Canada. I pondered too long on a particular character saber, and when I made it back to the booth later in the day it was sold out. Your team immediately solved the problem as I was walked through an online order, and now just awaiting delivery. Compared to everything else on offer, your sabers are by far the best, and the customer service is fantastic.
Update: My new saber shipped in a week. It is some beautiful kit!

22 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast delivery from overseas

I purchased the fire blade and it arrived under two weeks. Usually something like that going through customs takes a month to a month and a half. I’m impressed with the speed of delivery.

15 juli 2024

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