Saffire Blue Reviews 

The prices are very competitive and the products are high quality. We also appreciate the variety of available ingredients, but Saffire Blue needs to focus on better customer service. It takes over a month to receive an order and no updates are ever sent.

Thank you for improve your shipping time.
Your products are awesome. Your prices impossible to beat. But, since the last time , I new that I need to be patient to receive my order.
Was a nice surprise to see arrive it before I was expecting it. A lot before.
I want also to thank for all the important information, without been overwhelming, of the products that you provide in your website.

Products are high quality and the service was prompt- in spite of the Covid-19 challenges.

Stuff was sent quickly, packed well so nothing leaked or broke.

Over the years, I have watched Saffire Blue go through a few changes as has my own small business. These are troubling times for all small business, but a situation came in at my end were I needed a certain product for someone NOW. .Meanwhile, there was a move made at this end.
I took a chance.. put in an order, and was not only pleased with the service but impressed.. This is a great company and I recommend not only the products they provide but the service.. Little Wolf Den London Ontario

I was very impressed with the products I received. They have such a great idea variety of supplies they carry.

Good pricing but slow in shipping.

Don't bother ordering anything from Sapphire Blue. The customer service is terrible and you won't receive your order for well over a month after you order it. And when you go to cancel your order, because you can no longer wait for the product you order, they'll charge you a cancellation fee of 25% of your order. No apologies, just excuses about I interpreted the information on their website and blaming it on the pandemic. Terrible customer service. I would source out a different company who actually values your business and can supply you with the product you order within a reasonable time frame.

I have always loved their products. I like they have recipes also helps get the ideas flowing.

I would give no stars if it would let me. This company is beyond unprofessional.

Paid the fee for a rush order. Order came missing items a month ago, and things online being listed as shipped that never arrived. I have had to chase these items for a month, being lied to and played. After being assured last week (3 weeks of me chasing) that my order had been shipped, I finally called yet again yesterday to be told it was lost. Yet the tracking information they finally sent showed yesterday as the shipping date. Today the new package arrived and still missing items. This company refuses to refund me, wants to give me a company credit. To be honest, why would I use this company again??!!!!!

If you value your time, your money and your sanity - stay away from this company! There are lots of other suppliers that offer the same products!

Go to spot for supplies.
Easy online shopping experience.
Great selection of items.
Very reasonable prices.
Quick shipping.

I ordered my products in December 2019. Most of the products were shipped in early January 2020. Not a problem 4-5 stars. But 2 items that were listed as AVAILABLE were never shipped. Then in February 2020 one was listed as unavailable. Despite monthly email requests there was NO CONTACT in response to my emails to them and there was no mass email statement about how things were changing due to COVID19. I tried to ask for a refund but that never worked and the next month there was a notice that refunds were suspended and it could take up to 2 weeks to send out an order. Fine but what about back orders or people to answer emails? Couldn't someone have done that from home? Why is it SIX MONTHS after the original order that I am being told my two small items are none the way. I've already sourced these items because my customers couldn't wait. Very disappointed.

I understand the situation with COVID-19 and everything but you could have disabled the payment for express post and all that. I chose it because I assumed you were capable of fulfilling the order in a timely manner.
Is that going to stop me from returning? Nahh! Just be careful of what you offer, that’s all.

love the product and service..although sometimes I have received bottles that have leaked ..so the label is not legible and the bubble wrap has product on it...nothing major..but..

Customer service is great! Good quality and wide selection of products.

Good quality products, that never disappoint!

I was excited to receive my parcel. I ordered soaping supplies to start a Summer project with my Daughter. Everything was packaged with care and arrived safely.

Very very bad customer service,bad product. Never again I will buy something from your business.

As an Indie perfumer in Canada, there are only a few quality suppliers to choose from and Saffire Blue is one of them. Easy online ordering, small quantities available, efficient delivery. Highly recommended.