Saffire Blue Reviews 

Would give minus stars if I could. Horrible customer service. Orders take FOREVER to be processed and most if not all of my orders have had some kind of issue. Still waiting for 2 items I ordered in April. If I want to cancel the missing items they will charge a %20 restocking fee. Unfriendly, unhelpful, uncaring and underserving of my business and so they will never get it again.

Saffire Blue has failed to respond to my multiple attempts in contacting them after not fulfilling two of my orders and not refunding me whatsoever. Very disappointed...

Horrible customer service. I will never order from this company again, too many bad experiences.

Ordered several times, got what I ordered in good time.
Good quality product.

STOP!! WHATEVER YOU DO- DON'T ORDER FROM THIS COMPANY! _I placed an order for supplies, received an online confirmation - then everything went south. After three weeks with no more communication, I placed a call to the company and was told my order was being processed and would ship in the next two days. Called back a few days later to confirm that the order had been shipped and spoke to "Susan" who immediately took offense to me calling with a question. Things escalated and I came to the conclusion that this company doesn't want my business. I cancelled my order and received a refund less more than 20% restocking fee on items, shipping, and tax (entire amount). I truly believe part of the marketing strategy of this company is to never fill your order at all! Why would you when you can make 20% + (read the fine print), without ever having to do a thing other than process an order sheet. This little trip down shoddy business lane, cost me orders and hard feelings from long time clients. The good news is I have now connected with Voyageur who have great service, prices and reviews...Had my order in 6-days (including a weekend)- they saved the day.

After a year I haven't received my order, had my money refunded or even been given acknowledgement by their customer service. They have a new website up so I guess they are covering their tracks. I had figured purple citrus was same company so refuse to order from them. A lot of people have same story as me - I'm thinking we all come together and file a class lawsuit as complaining to BBB hasn't done much.

I placed an order with Saffire Blue without reading all the reviews here,
I met a wonderful woman that filled my order completely and at decent pricing.
I would suggest giving them a try again if you had past troubles because they seem to have corrected the issues they had.

We would leave zero stars for a review if we could. We placed an order for our company with Sapphire Blue online (July 19 2019), and we made payment via etransfer that day, as Sapphire Blue requested. We have since not received our order. We have attempted to contact Sapphire Blue many times via email and phone to request deliver of our order or a full refund- no response, no reply from them. Judging from the online reviews here on Trustpilot and BBB, this company is conducting Fraud- they are collecting orders online and payments via etransfer, however they are not fulfilling any orders. We reported this to the Woodstock Ontario Police Service (phone 519-537-2323), and we encourage others to do the same...this is the only way to stop Crooks!

I placed my first order and received it in 2 days. There was one item back ordered and they asked if i wanted to wait for it or if i wanted a replacement. She reviewed all the items with me and we had a nice chat.
Turns out a lot of the bad reviews are from last year when they were flooded out in a previous location and some issues are still not resolved from that.
I will definitely buy more from them in the future!

I want to add an update in all fairness. I finally in April received store credits for the two orders from June 2018. Once I placed the orders, products arrived within 10 days. This is to their credit. However with a website such as theirs they could have generated customer lists and contacted each of us once the non-delivery became an inurance claim. Communication is everything in a digital world.

THIS IS THE WORST AND BY FAR THE MOST HORRIBLE COMPANY I EVER BOUGHT FROM
I bought a leucidal sf complete preservative from them for 138$ The company name now is PURPLE CITRUS and it was basically just water, I tried it with 3 different recipes and mold and bacteria grow within less than a week, I have been making skin care for 3 years now, and have worked with the leucidal sf complete bought from another compagnie and never had any issues, when I called the customer service they said we can’t do any thing the product has been used lol YEAH RIGHT USED TO GROW MOLD ON MY PRODUCT AND MAKING ME WASTE ORGANIC AND EXPENSIVE INGREDIENTS they were rude and they didn’t care For 1% percent about their products being expired or whatever, they just take your money and don’t care about the rest I genuinely DONT RECOMMEND buying ANYTHING from them you will just waste your money if i could’ve given a 0 star I would honestly never had a customer service experience as POOR AND RUDE as this one and more importantly THEY ARE SELLING FAKE INGREDIENTS AO BE CARFUL AND NEVER BUY FROM THEM

I placed an order June 2018 and never received my order or reimbursement and called the better business bureau on them, as they NEVER called back or returned any messages, do not purchase from them or their new company purple citrus!

Don't ever give this company any of your money, you will never see it again or your purchases! Purple Citrus is a poor attempt to rebuild a failed business that was formerly located in Tillsonburg Ontario called Saffire Blue.

I ordered from Saffire Blue in August 2018 and couldn't reach them by any means. I decided to take a stroll over to their warehouse and had the pleasure of watching people loading up the last of their products onto a moving truck. The truck loader informed me that in fact Saffire Blue is now Purple Citrus and their new location is in Woodstock, Ontario.

I am also one of many who have not been reimbursed or received my purchased  products. Yes, you read that right, they took my money and I have received nothing in return. Well, the only thing I got in return was a nasty phone message from Susan claiming she had already reimbursed me (not true, first time responding) and essentially told me to p*** off...

So to sum it up, DON'T give these crooks your money!

PLease do not ORDER from them..... i've been arguiying with them for 2 orders i made last year......and they told me that their company was under fire....they don't want to refund me....so i don't have any choice to su them....i already talked to my lawyers and have enough proofs...

Do not order from this place. First off, I would like to mention how rude they are. I spoke with Mackala on how I was not satisfied with my order. She proceeded to be very defensive an hung up. I tried to call back and the call got rejected. The shea butter I ordered was not sealed. It came in a big zip lock bag and looked like it was chopped and dumped into this bag. The company will not take refunds on raw materials and have a policy if items have been opened. However, the shea butter I received was delivered in an open bag. Not to mention it took them 3 weeks to ship my product. Be careful. They also over charged my account and rounded my bill up to the whole dollar.

I placed an order January 16, 2018. They have the worst customer service you can ever imagine or even possible on earth. Please be aware, you might have to wait for weeks for your order. I had to call numerous times before I even got it. One item was back ordered and I still have no idea how to contact them to get what I paid for. Now people say they changed their company name to Purple Citrus. Buyers, please be aware.

Firstly, they don't have a proper paying system. You have to call them through the phone to pay.. and they don't confirm with you until the next day AFTER you ask for a confirmation. When I call to ask for a status update, I had a snarky person talking to me like as if I'm suppose to know. No, I don't know, that's why I'm calling, figure it out. Their processing is excruciatingly slow. I was ordering with 4 other companies which I could've easily ordered their products from them but they had a little cheaper so I thought to go with them. 3 weeks later I've received all my orders from the other companies, they are still processing the order. And randomly, we now have to pay up $100+ shipping fee because their system got the shipping fee wrong. Not even offering some sort of discount for THEIR mistake, the slow processing, and the sudden fee. If I knew they don't have options or flat rate shipping fee for orders $100+ I would've cancelled.

0 Star rating!!!
this company has delayed my order for 3 weeks . when i called in to verify why it was not sent,the mouthy daughter got mad at me and yelled and swore. (after i asked for her manager, she stated "my dad owns this place, i am the manager) she told me to *** off then hung up on me.

they had a flood and i was told it was my issue i did not read the home page of the web site. i only order 1 product and it is in my cart. i dont have time, nore i dont need to read the main page!

they need to deal with their issues better.

i called back to cancel my order and the mother started on me just like the daughter did. then she called me a ***hole lol

then they charge me a 20% cancel fee. lol
after looking for reviews i found this site with over 100 bad complaints. ive seen a few posts to contact the police for a fraud charge, witch i will be doing and im contacting my lawyer

the worst company in Canada! BOYCOTT

Product or Service Mentioned: Saffire Blue Shipping Service.

why don't y'all mentions the names of these crooked artists, maybe it's a disgruntled employee taking a stab at these entrepreneurs?

Fic Tavious

Apparently the company has gone out of business, but they gladly took my money knowing full well they couldn't fill the order. Still waiting for my refund after five months!