Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Toon meer
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Lees wat reviewers zeggen
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Toon meer
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a prof... Toon meer
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contactgegevens
1A Market Street, CB10 1HZ, Saffron Walden, Verenigd Koninkrijk
- saffronbs.co.uk
4,6
Uitstekend
271 reviews
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Saffron Building Society you should…
Saffron Building Society you should celebrate your achievements - you’ve got unparalleled customer service systems in place that the majority of other companies could learn lessons from ….. my issue this morning was resolved professionally, quickly and without any ‘can’t do’s’ by Abbie Mead.
Thanks Abbie you were exemplary this morning
1 september 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your kind feedback. We're pleased to hear that Abbie was able to assist you so efficiently and professionally. We'll make sure to pass on your comments to her. It’s great to know our service has left a positive impression, and we truly value your support
Always really efficient and friendly!
28 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us Lucy!
Saffron Building Society are outstanding
Saffron Building Society are outstanding. Had a query about some children's' accounts closing and rang them. Spoke to Lewis, he was amazing and sorted it for me
27 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Hello Peter, We're so pleased to hear about your experience with Lewis as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Sophia was wonderful
Sophia was wonderful. Helpful, patient and friendly. Helping Saffron to keep customers happy. A real credit to the company.
13 augustus 2025
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Antwoord van Saffron Building Society
Good morning Gareth, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
A very pleasant and efficient…
A very pleasant and efficient appointment with Kyle S.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your succinct and positive feedback regarding your appointment with Kyle. We're pleased to know that your experience was both pleasant and efficient.
At Saffron, we aim to provide a high standard of service, and it’s gratifying to hear that Kyle met those expectations. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts.
I visited the branch in order to close an account
I visited the branch in order to close my mother's various accounts for which I had LPA.
Kyle Stanway talked me through the process, making all the steps easy to understand so they were quickly effected. His approach was friendly and efficient.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your experience with us on Trustpilot. We truly appreciate your feedback.
We're delighted to hear that Kyle provided you with clear guidance through the process of closing your mother's accounts. It’s fantastic to know that his friendly and efficient approach helped make what could have been a complex task much easier for you.
The staff are really helpful and thorough about choosing your investment
The staff, Emily, were knowledgeable and made time to explain my investment to me. It’s good to have a face to face consultation where you can ask questions
1 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thanks so much for your feedback, we pride ourselves on our service, so this is wonderful to hear of your experience with Emily.
Password Problems
I was having problems setting a password when opening a new account, I called the Help Line.
I was greeted by Jodie in a friendly manor, not to robotic.
We went through the problem together, she pinpointed it to being certain characters that the system does not like. Gave me a temporary password and i was away.
She stuck with it, never talked down to me. I am looking forward to many years dealing with Saffron.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Emily was very welcoming and made me feel comfotable.me…
Emily was very welcoming and made me feel comfortable. She was very helpful in guiding me through the ISA process.
I would like to thank her for her help and care.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to seeing you in the Saffron Walden branch again!
I loved the polite
I loved the polite, courteous and efficient disposition of Zoe. She made me feel very comfortable and shared a little conversation that was caring , compassionate and empathetic! So lovely to talk to a person and not a jobsworth or machine!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Zoe made such a positive impression on you.
We pride ourselves on providing a personal touch in all interactions, and it’s gratifying to know that Zoe was able to make you feel comfortable and valued through her compassionate and empathetic approach. Feedback like yours motivates our team to continue striving for excellence.
Very impressed with the knowledge and…
Very impressed with the knowledge and service
4 augustus 2025
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Antwoord van Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Great customer service, thanks Zoe
Really good service, call was answered straight away and Zoe was super helpful.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone with Zoe as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Jodie
Really helpful and professional. Supported me with my issue and I didn't feel rushed. 10/10 would recommend.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you so much for your kind words! We are delighted to hear about your positive experience with Jodie. It’s great to know that she provided you with helpful and professional support while ensuring you felt comfortable throughout the process.
Your 10/10 recommendation is incredibly appreciated and serves as a motivation for our entire team.
The staff were all extremely helpful
The staff were all extremely helpful - especially Emily. I felt supported and informed throughout and I felt that the process of opening an account was uncomplicated and easy.
1 augustus 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you found our staff to be extremely helpful, and we are especially pleased to know that Emily provided you with the support and information you needed during the account opening process.
At Saffron Building Society, we strive to make every interaction as uncomplicated and easy as possible for our customers. Your feedback reassures us that we are achieving this aim and motivates our team to keep delivering excellent service.
Customer service
Jodie was extremely patient during the process of gaining access to my online account. She helped me to do this in an extremely professional and positive manner- going above and beyond the call of duty.
31 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to provide such positive feedback about your experience with Jodie. We are thrilled to hear that she demonstrated exceptional patience and professionalism while assisting you in gaining access to your online account.
At Saffron Building Society, we believe in going above and beyond for our customers, and it’s heartening to know that Jodie did just that. Your kind words affirm our commitment to providing outstanding service, and we will be sure to pass on your appreciation to her.
Appreciation of Chi for the excellent customer service …
I had called for a specific purpose and the call was attended to with exacting customer service standards. Appreciation of Chi for the excellent service offering customer satisfaction. What I would like to highlight is the value addition to the call and discussing points that would benefit the customer and that made the experience great.
I also wish to add that I had requested a call back via the website and received call without any delay the very next day. All best wishes to Chi.
31 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your positive experience! We are delighted to hear that Chi provided you with exemplary customer service during your recent call and that she went above and beyond to ensure your satisfaction.
Your recognition of the value added through her discussion of additional points that could benefit you is greatly appreciated. At Saffron Building Society, we aim to provide not just assistance, but meaningful interactions that enhance our customers' experiences.
It’s also wonderful to hear that your request for a call back was handled promptly and efficiently. We take pride in our responsiveness to our customers’ needs.
We will certainly pass on your kind wishes to Chi, who will be thrilled to know the impact she made. If you have any further questions or if we can assist you in any way in the future, please don’t hesitate to reach out.
Helpful Zoe
Very helpful and friendly solved my account problem.
30 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your experience with us! We are pleased to know that Zoe was very helpful and friendly while assisting you in resolving your account problem.
Recent Experience
Hi
Lauren gave us excellent Service to resolve a Cash need both succinctly, and successfully, recently.
The whole Team at Saffron Walden are always cheerful and courteous whenever you visit, and provide a professional service. Thank you so much for Saffron BS being in Ware; your presence is welcomed given that all other Banks have failed the people of Ware.
25 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your wonderful feedback! We are thrilled to hear that Lauren provided you with excellent service in resolving your cash needs succinctly and successfully.
It's heartening to know that the whole team at Saffron Walden consistently demonstrates cheerfulness and courtesy, creating a welcoming atmosphere for our customers. We pride ourselves on providing a professional service, and your kind words affirm our commitment to that standard.
We are proud to be part of the Ware community and are committed to remaining on the high street to serve our customers for years to come, especially during a time when other banks may not have met the needs of the people. Your support is invaluable to us, and it motivates us to continue our efforts in the community.
Saffron Building Society customer support.
I called the support line as I was unable to make a transfer between accounts online, the very helpful lady who dealt with my call was very polite, professional and dealt with my issue promptly. I would like to add that every time that I have needed to call for support, my calls have always been dealt with in the same manner. Well done Saffron Building Society, your customer service is great.
30 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your excellent feedback! We are delighted to hear that our support team member provided you with polite, professional, and prompt assistance with your transfer issue.
It’s wonderful to know that every time you have reached out for support, your experiences have consistently met your expectations. At Saffron Building Society, we strive to deliver great customer service, and your recognition of our efforts is greatly appreciated.
Zoe is an absolute pleasure to deal…
Zoe is an absolute pleasure to deal with, and very thorough. She actually remembers me from previous conversations and has a really professional manner.
Lovely girl
30 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your kind words! We are thrilled to hear that Zoe has made such a positive impression on you. Her ability to remember previous conversations and provide thorough, professional service truly exemplifies the high standards we strive for at Saffron Building Society.
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