Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Toon meer
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Lees wat reviewers zeggen
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Toon meer
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a prof... Toon meer
I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contactgegevens
1A Market Street, CB10 1HZ, Saffron Walden, Verenigd Koninkrijk
- saffronbs.co.uk
4,6
Uitstekend
271 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zoe was very understanding
Zoe explained everything clearly and got me to understand which is a miracle in itself over the telephone!
Hopefully my query has now been sorted.
29 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing your feedback! We are delighted to hear that Zoe was able to explain everything clearly and help you understand the process over the telephone. It’s always our goal at Saffron Building Society to make complex information easier to digest for our customers, and it’s fantastic to know that Zoe achieved that with you.
Emily Barker-Grocott saw us on time and…
Emily Barker-Grocott saw us on time and was very helpful when dealing with our requests and explained everything clearly.
28 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your feedback! We are delighted to hear that Emily was prompt in seeing you and provided helpful assistance with your requests.
Zoe was very helpful and informative
Zoe was very helpful and informative. She made it easy for me to decide what to do with my money.
28 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
I'm so pleased to hear about your experience with Zoe on the phone. Thank you for your feedback.
Easy to contact. Feels like personal service.
The customer services are really easy to get hold of and don't make you feel rushed.
28 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Hello, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future
On the help lines they are very…
On the help lines they are very thorough and helpful when I didn't understand the interest process on my account
7 februari 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your valuable feedback! We are pleased to hear that our helpline team provided thorough and helpful assistance regarding the interest process on your account.
At Saffron Building Society, we aim to ensure our customers fully understand their accounts and any related processes. Your satisfaction with the support you received reassures us that we are fulfilling this goal effectively.
Stacey
Stacey, the lady I spoke to was really professional and so helpful. It was pleasure to deal with a company with so much customer focus. Often lost in business now.
25 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing your wonderful feedback! We are thrilled to hear that Stacey provided you with professional and helpful service during your interaction.
At Saffron Building Society, we pride ourselves on our strong customer focus, and it’s rewarding to know that this made a positive impression on you. Your recognition of our efforts in delivering excellent customer service is greatly appreciated and serves as motivation for our entire team.
Zoe went beyond the call of duty.
Zoe went beyond the call of duty.
As pensioners she was extra patient.
A lovely personal telephone experience.
Sorted out our problem with great diplomacy.
Thank you Zoe a credit to your team
23 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for your kind feedback regarding your recent experience with Zoe. We are thrilled to hear that she went above and beyond to assist you, especially with her extra patience as you navigated your concerns as pensioners.
At Saffron Building Society, we strive to provide a personal touch in all our interactions, and it’s heartening to know that you had a lovely experience over the telephone. Zoe’s ability to sort out your problem with great diplomacy is indeed commendable, and we will be sure to recognise her contributions to our team.
Your appreciation means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out. We are always here to help!
Freddy helped me resolve a problem in a…
Freddy helped me resolve a problem in a friendly manner
2 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
It's great to hear your feedback as we pride ourselves on our service!
Chi Cameron
I spoke this morning with Chi Cameron, as I had made an error on moving funds, via my mobile phone, from my Bank to Saffron Building society. I had made an error on my Saffron account number. Chi was extremely helpful, noted down the issue, and contacted the payment team. Within a few minutes, the issued had been resolved. I was impressed with her attention to detail and her ability to resolve my error.
17 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for taking the time to share your positive experience with Chi! We are delighted to hear that she was able to assist you effectively after the error with your account number while moving funds.
It’s fantastic to know that Chi's attention to detail and proactive approach in contacting the payment team resulted in a quick resolution to your issue. We strive to ensure our customers feel supported and reassured during such situations, and it’s gratifying to hear that Chi exemplified this commitment.
If you have any further questions or require assistance in the future, please do not hesitate to reach out. We are always here to help!
Thank you once again for your kind words, and we look forward to serving you again.
More brilliant customer service from…
More brilliant customer service from SBS by Stacey this morning: explaining everything straightforwardly and with patience and humour. Thank you.
16 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Stacey
I phoned Saffron because I received a text to say I had requested to withdraw money from an account I hold with them. I had not made any request and I wanted to make sure my money was safe. Stacey is the latest in a long line of Saffron staff members who have been friendly, helpful, knowledgeable and thoroughly charming. It is always a pleasure to talk to a member of the Saffron family.
15 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Good morning Tracey, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Financial review took place on time. The staff member was polite, friendly and gave me all the information I needed
Very polite, friendly and highly knowledgeable member of staff gave me all the information I needed.
15 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
I'm really glad to hear your found the Financial Wellbeing Review beneficial and we look forward to speaking to you again!
Stacey was fabulous
Stacey was fabulous. Very knowledgeable and reassuring with the issue with my account. I felt extraordinary confident Stacey would sort everything out. Thank you Stacey
11 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thanks so much for your feedback, we pride ourselves on our service, so this is wonderful to hear.
Stacey
Stacey was able to guide me through the necessary steps I needed to answer my query. It was gratifying to be able to talk to her in person. She stayed on the line while I went through the steps to access my account. Thank you.
12 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us! I’m glad to hear we were able to support you with the log in process.
Easy of contacting society
Easy of contacting society. Ability of the agent, Stacey, to give me the information I required. She spoke in a clear and friendly manner.
11 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Hello Dr Rowen, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Dealing with somebody competent
Dealing with somebody competent, who asked the right questions, and took me quickly to my desired outcome. Stacey also explained what the follow-up would be in clear terms.
8 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you James for your review. We strive for excellent service so this is great to hear, we look forward to speaking with you again.
Stacey
Stacey, the assistant who helped me was very patient, kind and efficient in guiding me through the chain of unfamiliar and complex (from my perspective) net manipulations to help me to gain an online access to my account.
3 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thank you for sharing this, I’m glad to hear we were able to support you with the log in process. if there’s any way we need to adapt how we communicate with you, please do let us know and we’ll do our best to help.
Very professional customer service
Very professional customer service. Thanks
4 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
We strive for excellent service so this is great to hear, we look forward to speaking with you again.
Help at end of phone .
I had to phone twice as my phone wouldn't dill with my problem.The lady & the man I spoke to were extremely helpful & very patient with me being as I'm not very phone tech savvy.They guided me through each step to help me with my query.VERY happy.
2 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Hello Janet, I'm so pleased to hear about your experiences over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
They genuinely care.
Every time I call or go into the society everyone is so pleasant and cannot do enough for you. It’s a breath of fresh air. And an actual branch on the high street! A rarity in itself.
2 juli 2025
Review zonder uitnodiging
Antwoord van Saffron Building Society
Thanks for your feedback - it's great to hear. We hope to see you in branch again or speak to you over the phone again soon!
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