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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I really appreciate such great service as a working mom no time to get this done. This company was a great last minute resort. The quality of the shirt was so good I washed same day and colors were st... Toon meer

Beoordeeld met 5 van de 5 sterren

Awesome experince. The ease of placing an order, workmanship, quality of the product and the super fast delivery (within 7 hours). Price a bit high and decent. We'll worth the expense. Will be using t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Horrible customer service, I did not like how my shirt came out, not only that I asked for heavyweight proclub type quality which they said they had, & still gave me a very thin loose neck low qualit... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The communication made everything easy. I was in a sudden hurry to pick up a birthday gift for a friend. I found what I wanted on Google and was directed to this team. The response was instantaneous a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Winkel voor zelfontworpen T-shirts
  2. ook in
  3. Kledingwinkel
  4. T-shirtwinkel
  5. Textieldrukwinkel

Geschreven door het bedrijf

SameDayCustom is a smart custom apparel platform that makes getting custom T-shirts and branded apparel fast and easy. We route your order to trusted local print partners based on real-time availability, capacity, and order details—so your items are produced closer to you for faster turnaround. At checkout, you’ll see real-time pickup and delivery options, including same-day, rush, and even as fast as 1-hour turnaround where available. What you see at checkout is final and accurate—no surprises. Every order includes free design help and a free design review, with no setup fees, no hidden costs, and no minimums where available. We also offer free standard shipping across the United States, Canada, and the United Arab Emirates. Custom apparel, made fast, transparent, and stress-free.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

97 reviews

5 sterren
4 sterren
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4,3

Alle reviews

(97)

93 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Absolutely terrible service

Absolutely terrible service! I paid $172, and the shirts came in and didn’t look nothing like they were advertised. I also paid for express shipping and it came late. The express shipping was $40 itself. I’m highly disappointed and asked for a refund and have not received anything yet.

10 augustus 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello,

Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had with your order.

We understand your frustration, especially regarding the quality of the shirts, the express shipping, and the delay in receiving your order. While shipping is handled by a third-party carrier and unfortunately is outside of our direct control, we completely understand how frustrating it is when an express delivery does not arrive as expected.

We would truly appreciate the opportunity to make things right. Please feel free to reach out to us by phone or email so we can discuss your concerns further and look into the refund request for you.

We're sorry again for the inconvenience and appreciate you bringing this to our attention. We hope to hear from you soon and have the opportunity to improve your experience with us.

Best regards,
Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 1 van de 5 sterren

Lies about distance to pick-up location

Bought a single T-shirt needing it for the same day. Was told they had found a location 13 miles away. I bought the T-shirt realizing they would tell me later where I had to go. Then I received an email saying the pick-up location was 3 times the distance they had originally stated (in another state). I tried immediately to cancel the order because I could not reasonably travel there and back on my schedule. Was told no by customer service, even though the order wasn't ready for 3 more hours. Their website is highly misleading about pick-up locations. It's a bait-and-switch.

21 juli 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Ryan,

Thank you for sharing your feedback, and we're truly sorry for the inconvenience and frustration you experienced with your order.

Our system assigns orders based on the ZIP code provided at checkout and the availability of active vendors in the area. We understand how frustrating it was to receive a pickup location that was much farther than expected.

We'd like the opportunity to make things right. If you have not yet picked up your order, we'd be happy to ship it to you at no additional cost.

Please feel free to contact us again by email or phone, and we'll be happy to assist you with the next steps.

We sincerely apologize again and appreciate your understanding.

Best regards,
Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 1 van de 5 sterren

Would give them zero stars if I could

Would give them zero stars if I could! Complete joke of a company! I live in North Ogden, Utah. When I got on their website and chose my location I specifically chose Ogden, Utah. I created the custom tshirts that I wanted, completed my order, paid, then when the website asked me the delivery type, I selected “standard pickup” since I live right here in North Ogden. Well lo and behold when I competed my order they sent it to a fulfillment location in Lehi, Utah which is a two hour drive from my house. Then, after spending over an hour fighting with their customer service, they flat out lied to me multiple times. They told me that Lehi was the closest location to my house, wrong. Their website also says they have locations in Roy, Clearfield, Layton, Kaysville, Syracuse, all hours closer to my house than Lehi. But they told me ALL of those locations were unavailable. Then they told me that the Ogden location I that first selected had a power outage and that’s why they couldn’t fulfill my order, WRONG AGAIN!!! There was no power outage in Ogden, Utah today. They flat out bald face lied to me. Pretty crappy for a company to straight up lie to a paying customer. Finally I just cancelled my order and demanded a refund. Will never ever use them again.

7 augustus 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Trevor,

Thank you for taking the time to share your feedback with us. We're truly sorry for the inconvenience and frustration you experienced with your order.

We understand how disappointing it was to expect a nearby pickup location and then find that your order was assigned to a location farther away. At checkout, the website provides the distance between the ZIP code entered and the nearest active vendor. It appears this information may have been overlooked during the checkout process, and we sincerely apologize for any confusion this caused.

Nevertheless, we completely understand your frustration and would genuinely appreciate the opportunity to make things right. If you ever decide to give us another chance, please feel free to contact us directly by phone or email, and we'll be happy to assist you personally.

Thank you again for your feedback, and we wish you all the best.

Best regards,
Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

This was such a seamless process

This was such a seamless process. I was able to get my high quality t-shirts delivered on time for our event. The customer service was excellent.

15 april 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Obehi,

Thank you so much for taking the time to share your experience with us!

We're delighted to hear that the ordering process was seamless, your t-shirts arrived on time for your event, and that you were happy with the quality of your order. It's especially rewarding to know that our customer service made a positive impression.

Your kind words mean a great deal to our team and motivate us to continue providing the best experience possible.

Thank you again for your support. We truly appreciate your business and look forward to working with you again in the future!

Best regards,
Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

The service was very good and met our…

The service was very good and met our requirements perfectly well.
We would certainly recommend SameDayCustom for your business needs.

17 april 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Vidya,

Thank you so much for taking the time to leave us such a wonderful review.

We're thrilled to hear that our service met your requirements and that you had a positive experience with SameDayCustom. Knowing that you would recommend us to others truly means a great deal to our team and motivates us to continue providing the best service possible.

We sincerely appreciate your support and the trust you've placed in us. If there's ever anything we can assist you with in the future, please don't hesitate to reach out. We'd be delighted to work with you again.

Thank you once again, and we hope you have a wonderful day!

Best regards,

Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

I had a really good experience with…

I had a really good experience with them. I sent them a picture of what I wanted on the shirts, and they were able to get the exact picture on the shirts. The shirts were ready quickly, too. I’m definitely using them again.

1 juli 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Biboye,

Thank you so much for taking the time to share your wonderful feedback!

We're delighted to hear that you had a great experience with us and that we were able to bring your design to life exactly as you envisioned. It's also great to know your shirts were ready quickly.

We truly appreciate your trust in SameDayCustom, and we're excited to hear that you'll be using us again. We look forward to helping you with your next custom order!

If you ever need any assistance, we're always here to help.

Have a wonderful day!

Kind regards,

Tuleen T.
Client Success Team
SameDayCustom

Beoordeeld met 4 van de 5 sterren

Pros/Cons

Pros: the order process was easy. And the shirt they produce was great.
Cons: Press that printed it where I picked it up was an hour from my house which they did not tell me until the order was produced after I bought it. And the production was finished only two or three hours before I had to pick it up, not much time to react.

27 juli 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Hank,

Thank you for taking the time to share your feedback with us.

We're delighted to hear that you found the ordering process easy and were happy with the quality of your shirt. We sincerely apologize for the inconvenience caused by the pickup location and the short notice before your order was ready.

For any future orders, we encourage you to reach out to us via chat before placing your order. We'll be happy to check which vendors are currently active and help you choose one that's closer to your location whenever possible.

Thank you for your understanding and for giving us the opportunity to improve. We hope to serve you again soon, and please know we're always here to help.

Kind regards,

Tuleen T.
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

Excellent quality fast same day shipping

5 juni 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello VG,

Thank you so much for taking the time to leave us such a wonderful review!

We're thrilled to hear that you were happy with the quality of your order and our fast same-day service. Your support means a lot to us, and we truly appreciate your trust.

We can't wait to serve you again! If you ever need anything, we're always here to help.

Kind regards,

Tuleen T.
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

I was looking to get a very small order…

I was looking to get a very small order of shirts in a very short time. SameDay checked both boxes. I was able to order 5 shirts and have a very quick turn around. The shirts were good quality. The picture I designed was not as vivid as I hoped but it was still good. I’ve learned that it would have been stunning on a white shirt and that there are other options available for future orders.

15 juni 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Mary,

Thank you so much for taking the time to leave us a review and for trusting SameDayCustom with your order.

We're delighted to hear that we could help you get your shirts quickly and that you were happy with the quality. We also appreciate your understanding regarding the print vibrancy, and we're glad you've found options that can make your future designs stand out even more.

We can't wait to see your name again on a future order! If you ever need any assistance, please know that we're always here to help.

Have a great day!
Kind regards,

Tuleen T.
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

We go on a family and friends vacation…

We go on a family and friends vacation every year. Our grandchildren’s friends vie for the opportunity to join us as they enjoy the time very much. Last year one of the friends had a photo taken of him as he was head and shoulders out of the water of the lake. Our younger son used AI to create an image of what looked like a creature coming out of the water. The image had wording of that made it look like a movie advertisement like “The Creature from the Black Lagoon” an old horror movie. We had the shirts made and we wore them this year. The friend was thrilled with the shirts. He felt like a celebrity! He signed the shirts and sent his parents a photo of the shirt expressing his enthusiasm for the feeling he had as part of the family. He even wanted to get another photo of him leaving the water hoping we would make a sequel!! We are working on it! He wore the shirt in the town and had many comments and compliments about the shirt.

10 juli 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Jimmy,

Thank you so much for sharing this wonderful story with us!

We're truly honored to have been a part of such a fun and memorable family tradition. It made us smile to hear how excited he was to receive the shirt and that it made him feel like a celebrity! Moments like these are exactly why we love what we do.

Thank you for trusting SameDayCustom with your special memories. We can't wait to see what the sequel brings, and we hope to be part of it!

Warm regards,

Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

Pleasantly surprised at the speed and quality

I was looking for shirts to be printed quickly for an event we had. Honestly, I was a little skeptical about same-day custom, didn’t seem plausible to have such a fast turnaround time.

However, I was pleasantly surprised. I put in a lot of specific requests, even chatted with their support multiple times on their chat and on the phone. After we settled on exactly how it was going to work, and I learned a little bit more about their process, I ordered some shirts, and since I had an extra day, and was busy trying to get some other stuff done, I opted for their delivery instead of pick up. This did make overall receipt of the shirts, a little slower, but I think I ordered them Thursday night and got them delivered on Monday late morning. I even changed the size quantities of the shirts on Friday morning and they were nice and got it changed!

The shirts were typical base level shirts, which I selected. The printing quality was impressive, I was nervous it would be poor or some would be messed up, but everything was great! So far I’ve washed one maybe 3 times, it’s held up very nicely.

25 juni 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Nate,

Thank you so much for taking the time to share your experience with us!

We're truly grateful that you gave SameDayCustom a chance, especially when you were initially skeptical. It means a lot to hear that our team was able to assist you throughout the process and accommodate your requests to ensure everything turned out just as you wanted.

We're delighted to know that you were happy with the print quality, the flexibility of our team, and that the shirts have held up well after washing. Your satisfaction is our top priority, and feedback like yours makes all of our efforts worthwhile.

Thank you again for trusting us with your event. We truly appreciate your support and hope to have the opportunity to serve you again in the future. We look forward to seeing your name again!

Warm regards,

Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

I had an excellent experience

I had an excellent experience. I needed custom shirts designed, produced, and delivered the same day. From my initial inquiry to the final delivery, the entire process was completed in under two hours.

The communication throughout the process was exceptional. I received timely updates when the shirts entered production and again when they were out for delivery, which made the experience seamless and stress-free.

The quality of service, quick turnaround time, and professionalism exceeded my expectations. I would highly recommend them to anyone in need of custom apparel, especially for last-minute orders.

16 juli 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Shalon,

Thank you so much for your wonderful feedback!

We're delighted to hear that we exceeded your expectations and that your custom shirts were completed and delivered so quickly. It's especially rewarding to know that our communication and updates made the process smooth and stress-free for you.

We truly appreciate your recommendation and look forward to serving you again in the future.

Warm regards,

Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

I came up with this crazy idea for a…

I came up with this crazy idea for a surprise gift to family members coming into town next week. The time it took to go from my brain to the final, hand-delivered PERFECT RENDITION was under 12 hours! And that included incorporating a copy of a photo of a portrait (YES!!) from 1969!!

14 juli 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Susan!

Thank you so much for taking the time to share your experience with us!

We are absolutely delighted to hear that we could help bring your creative idea to life and that your surprise gift turned out exactly as you envisioned. Knowing that we were able to transform your idea into the perfect finished product in under 12 hours especially while incorporating such a meaningful portrait from 1969 truly means a great deal to our team.

Your kind words are incredibly rewarding and remind us why we love what we do. We hope your family enjoys the surprise, and that it helps create wonderful memories during their visit.

Thank you again for choosing SameDayCustom. We look forward to helping you with any future projects!

Warm regards,

Tuleen T.
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service. I was able to get a custom hoodie + tee all in the same day & in time for my bf’s bday today. I read reviews and was anxious about whether this was a scam, but it’s legit. They were very responsive in the chat and kind amid me panicking. I definitely will be shopping with them again ❤️

2 juli 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Kennedy,

Thank you so much for your amazing review!

We’re thrilled to hear that we were able to get your custom hoodie and T-shirt ready in time for your boyfriend’s birthday. We understand how stressful it can be when you're working with a tight deadline, so we're especially happy that our team could make the process smooth and help put your mind at ease.

Your kind words about our responsiveness and customer service truly mean a lot to us. It’s wonderful to know that we were able to exceed your expectations and earn your trust.

Thank you again for choosing SameDayCustom. We truly appreciate your support and look forward to creating more custom products for you in the future!

Warm regards,

Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

This company have been very helpful and…

This company have been very helpful and efficient with my order and very easy to contact and sort any issues on my end , highly recommend using SameDayCustom for anything you need !!

2 juli 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Mr. Jordan,

Thank you so much for taking the time to share your experience with SameDayCustom!

We’re delighted to hear that you found our team helpful, efficient, and easy to reach throughout your order. Providing excellent customer service and making the ordering process as smooth as possible are always our top priorities, so your kind words mean a great deal to us.

Thank you as well for recommending SameDayCustom. Your support and trust truly mean everything to our team.

We look forward to serving you again in the future and helping bring your next custom project to life!

Warm regards,

Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 3 van de 5 sterren

Ten days overdue

UPDATE: The company understood my concerns promptly and provided a full refund for my order. They followed up several times to make things right beyond the refund. Although the shirt never made it on time for its purpose, I appreciate that the company does listen to the needs of their customers. Thus, I upgraded my review from 1 to 3 stars.

I ordered a shirt for a specific event and it was not delivered until 10 DAYS after the original promised delivery date (June 6) because it “the courier attempted to pick up the order several times but was unsuccessful.”How can a business not be available for a UPS pickup? This seems extremely unprofessional for a business of this size.

I contacted customer support the day of originally scheduled delivery (June 6). They promised to rectify the issue and that it would be delivered by June 9, which was the latest I would accept the order. However, the order didn’t end up delivering until JUNE 16, which was what the UPS tracking site indicated. I’m surprised they didn’t expedite shipping and did not take a customer’s request seriously.

As a result, the shirt was missed for the event entirely and is now worthless after delivery. I asked for a refund and they only offered a 5% refund?? For a $30 T-shirt that’s only $1.5 - how is that acceptable for a service I paid for that I did not receive? Plus I never even received this 5% refund - it was only lip service to act “considerate”

I assume this company stands for providing meaning to their customers’ personal lives through the stories that these shirts provide. If all they care about is delivering the piece of cloth, calling it a done deal if it was delivered without regard for the occasion it is meant for, and not what that shirt may mean for their customers, then they should call themselves “Ten days overdue overpriced cloth”.

I will never order from this company again, and I urge you to not do so also if you want service from a company that keeps their promises. UNLESS they fairly provide a full refund for a promise they failed to keep.

7 juni 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Rafi,

Thank you for taking the time to share your detailed feedback. We are truly sorry to learn about your experience, and we completely understand your disappointment.

We sincerely apologize that your order did not arrive in time for your event. We recognize that custom apparel is often created for meaningful occasions, and missing that deadline meant the order could not serve its intended purpose. We understand how frustrating and upsetting that must have been.

We also apologize for the conflicting delivery expectations you were given and for not meeting the revised timeline we communicated. While the delay was related to issues with the courier pickup, we understand that this does not lessen the impact on your experience. We take full responsibility for ensuring better communication and follow-up in situations like this.

We are equally sorry that our previous resolution did not meet your expectations. Your feedback has been shared with the appropriate team for further review, as we always strive to treat our customers fairly and continuously improve both our service and our processes.

We genuinely appreciate you bringing this to our attention. Although we cannot change what happened, your comments will help us improve the experience we provide to future customers.

Once again, we sincerely apologize for the inconvenience and disappointment caused, and we appreciate the opportunity to review your concerns.

Kind regards,

Tuleen
Client Success Team
SameDayCustom

Beoordeeld met 5 van de 5 sterren

FANTASTIC!

Literally ordered the shirts at 9am and recieved them at 11:30am the same day. Very fast and local delivery service! Great quality shirts! They were washed and colors did not fade. I was able to upload our design from canva with no problem, and they offered discounts before purchase. Thank you again!

16 juni 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello,

This is Andre, Client Success Manager at SameDayCustom.

Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and that you loved the quality of the shirts.

We're glad the design upload was easy and that everything met your expectations. Your feedback means a lot to us!

Thank you for choosing SameDayCustom. We look forward to helping you again in the future.

Best regards,

Andre
Client Success Manager
SameDayCustom

Beoordeeld met 1 van de 5 sterren

Not Same Day, missed a graduation gift, erratic customer support

* Prior to ordering, the location of pickup is NOT mentioned
* After ordering, a location 90 minutes from my locality was provided
* No response when asked for cancelation or refund
* On asking further - I was told that the order was shipped without confirming with me before, also without confirming the delivery address.
* Missed the delivery, and had to contact UPS to hold the package at an access point to collect
* Ultimately missed the entire purpose of the order, which was for a gift.

I would not order through them again and strongly advise anyone contemplating to order to not do so as well.

13 juni 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello,

This is Andre, Client Success Manager at SameDayCustom.

First, I'd like to sincerely apologize for the experience you described. I completely understand how frustrating it must have been to miss such an important occasion, especially when the order was intended as a graduation gift.

I'd like the opportunity to personally investigate what happened and review every step of your order, including the pickup location assignment, your cancellation request, the shipping decision, and the communication you received from our team.

When you have a moment, could you please reply with your order number or the email address used to place the order? This will allow me to review the complete order history, our internal communications, and determine exactly where things went wrong.

Thank you for bringing this to our attention. I look forward to investigating this thoroughly and following up with you once I've completed my review.

Kind regards,

Andre
Client Success Manager
SameDayCustom

Beoordeeld met 1 van de 5 sterren

Bait and switch - Same day pickup in my city

I placed an order for same day pickup in my area. After order confirmation, then informed me, they could have it available for pickup 90 minutes from where they said it would be available. Also note, I do not live in a rural area, so this is completely unacceptable. They then proceeded to tell me I could get it delivered same day but I would have to pay an additional $20. In addition, I was on chat with customer service and the moment I asked for a cancellation and a refund, they never responded, although previously responding expeditiously. This is typical bait and switch. Do not order from them under any circumstances.

19 juni 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hello Erica,

This is Andre, Client Success Manager at SameDayCustom.

First, I'd like to sincerely apologize for the experience you had. I understand how frustrating it must have been to expect same-day pickup in your area, only to learn after placing your order that the available pickup location was much farther away.

Your feedback regarding the pickup location, the additional delivery fee, and the lack of communication after requesting a cancellation is very concerning. This is certainly not the experience we aim to provide.

I'd like the opportunity to personally investigate what happened. Could you please reply with your order number or the email address used to place the order? I'll review the order timeline, the chat conversation, the pickup location assignment, and why your cancellation request was not addressed promptly.

Thank you for bringing this to our attention. I appreciate the opportunity to look into this thoroughly and will follow up with you once I've completed my investigation.

Kind regards,

Andre
Client Success Manager
SameDayCustom

Beoordeeld met 2 van de 5 sterren

Very respectfully I am disappointed

Very respectfully, I must admit that I am disappointed with my experience. I was told today I would receive a $52 refund.

I spoke with Tuleen just after 5pm last Friday, & she mentioned she was still trying to find a courier and had offered to give a $20 tip to encourage someone to accept the delivery. $20 on top of the $38 delivery fee = $58 was being offered to a courier to drive one hour to drop the package off thay night.

The tshirt shop closed at 6pm and would not reopen until Monday.

The only way for the situation to resolve with receiving the t shirts for my event happening on Saturday required extraordinary measures on my part.

I found out where the t shirts were printed in southern New Hampshire and dropped everything to drive an hour north and an hour back to get them.

The t shirt printer had arranged with the business next door to allow me to pick them up until as late as 730pm, I was told.

I arrived at 645 p m to find the gentleman from the store next door locking up early. Thank goodness I arrived exactly at that moment or I would have driven an hour to get the t shirts only to find the business locked with no phone number and no one contact.

He was a super nice guy doing a favor for the tshirt printer, but he had no idea when I was arriving, and no name or phone number to call me because no one had told him when I was going to show up or who I was.

I realize you are a business and you're trying to conserve every cent.

I also understand that things happen outside of the control of a business.

But to have the tshirts rush printed and ready to go by 1215 pm and to have no takers to deliver them before the four o'clock deadline I had been be given initially: Someone should have contacted me, proactively, to give me the option at 3pm to drive up and get them and offer me at least the same amount offered to the courier --- and, frankly, a bit extra to make sure I was thrilled.

Unfortunately, none of that happened.

I am grateful that I got the t-shirts, but it took heroic efforts on my part to get the information & make that happen.

I'm appreciative I got money back- but very disappointed that I had to first refuse the offer of just the delivery fee ($38) and was then only offered a 10% refund on my order amount.
Sincerely,
Amy Gray

5 juni 2026
Review zonder uitnodiging
Logo SameDayCustom

Antwoord van SameDayCustom

Hi Amy,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and stress this situation caused. While we're pleased that you were ultimately able to obtain the shirts in time for your event, we understand that doing so required considerable effort on your part.

As you noted, the difficulty in securing a courier was unfortunately outside of our direct control. Once it became apparent that drivers were not accepting the delivery request, Tuleen actively worked to improve the chances of finding a courier by increasing the tip offered for the delivery. Despite these efforts, we were ultimately unable to secure a driver before the print shop closed.

That said, we understand your concerns regarding communication throughout the process. We recognize that receiving earlier updates and discussing alternative options sooner may have helped reduce the uncertainty you experienced, and we appreciate you bringing this to our attention.

We are grateful for your patience and for the extraordinary effort you made to ensure your event was successful. Your feedback has been shared with our team as we continually review our processes and customer experience.

Thank you again for your business and for providing us with your honest feedback.

Kind regards,
Andre A.
Client Success Manager

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