I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Toon meer
Bedrijf heeft geantwoord
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Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Toon meer
Bedrijf heeft geantwoord
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Toon meer
Bedrijf heeft geantwoord
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contactgegevens
14726 RAMONA AVE NUM E9, 91710, CHINO, Verenigde Staten
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Uitstekend
177 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Shipping time was great.
28 oktober 2023
Utilitarian men's rain suit
The rain suit was well photographed with plenty of detailed description. It arrived before expected.
2 oktober 2023
The rain poncho is just as described
The rain poncho is just as described, well built and shipped quickly.
5 oktober 2023
You shipped wrong items four different…
You shipped wrong items four different times…ordered yellow/red ponchos…received blue/green/yellow, C oneill
17 juli 2023
Antwoord van SaphiRose
Dear Clayt,
We deeply regret the repeated errors in your recent orders, and we sincerely apologize for the inconvenience you've experienced.
Rest assured, we take this matter seriously. We conducted an immediate investigation to identify the root cause of these mistakes and have already made the necessary corrections to prevent such issues in the future.
We have also reached out to you via email to provide a solution to the problem. Kindly check your email, including your spam folder, to review our proposed resolution. Your satisfaction is our top priority, and we are committed to making this right for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the matter.
Accurate description of item
Accurate description of item, prompt secure delivery to my address.
29 september 2023
Great experience
Item came faster than expected. Prices much less than elsewhere for same product. Love it. Got some great teacher gifts
27 september 2023
Ease of ordering
The ease of ordering made my experience great. I knew what product I wanted and there was no issues or hardshell to upgrade or other such marketing ploys. A topnotch product at a good price.
25 september 2023
I needed to replace an inexpensive rain…
I needed to replace an inexpensive rain poncho. The one I received from SaphiRose far exceeded expectations. The material is wonderful. Love the pockets and zipper. It is made like an expensive rain jacket folds down easily into the accompanying pouch. Ordering was easy. Shipping was quick.
30 augustus 2023
Perfect fit for child in cargo bike
Absolutely perfect fit for my son to use when he is a passenger on my cargo bike. The ample and long poncho drapes over the rear cargo cage (called “monkey bars” on my Yuba Boda Boda), thereby protecting his entire body from rain, including his lower leg/shoes remain dry. If you have a cargo bike with a child passenger who needs rain protection, look no further…amazing find!!!
3 september 2023
Timely delivery and appears to be a…
Timely delivery and appears to be a quality product
11 september 2023
True to the size and the color works
5 september 2023
Coat was the right size and just what I…
Coat was the right size and just what I wanted and it came in timely fashion.
5 september 2023
I received my order as described.
I received my order as described.
However, I paid extra $20 for express 2-3 day shipping.
The order arrived in that much time.
HOWEVER, the order did not ship for 3 days once I ordered and paid.
I was trying to get it to arrive prior to a tropical storm that was coming through and the order arrived the day after the storm went through due to taking 3 days to initially ship.
29 augustus 2023
Antwoord van SaphiRose
Dear Christine,
Thank you for bringing this to our attention. We have thoroughly investigated your order and confirmed that it was shipped and delivered within the specified timeframe.
However, we apologize for the issue you raised regarding the processing time of your order. We take this matter seriously and will conduct further investigations to improve our order processing speed and efficiency.
As a token of our appreciation for your understanding, we would like to offer you a discount on your next purchase. Our customer service experts have already contacted you to make the necessary arrangements.
We value your feedback and strive to enhance your experience with us.
Love it!!!
Absolutely love my new rain poncho from SaphiRose! I tried it on and love the strings for your fingers so it stays on. Can’t wait to ride my horse in this! Perfect because it folds down and I can store in my saddle bag for those last minute monsoon storms. I think the hood is big enough my helmet will fit under it too!
31 augustus 2023
I haven't worn it yet.
I haven't worn it yet.
Going on a trip in October and I ordered it for that. It's beautiful!
26 augustus 2023
Antwoord van SaphiRose
Dear Karen,
Thank you for taking the time to share your feedback! We hope it meets your expectations when you wear it on your journey! If you have any further questions or need assistance, please feel free to reach out to us. We're here to ensure your satisfaction.
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