I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Toon meer
Bedrijf heeft geantwoord
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Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Toon meer
Bedrijf heeft geantwoord
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Toon meer
Bedrijf heeft geantwoord
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contactgegevens
14726 RAMONA AVE NUM E9, 91710, CHINO, Verenigde Staten
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Uitstekend
177 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Love the rain poncho it is very well…
Love the rain poncho it is very well made. I appreciate that delivery was swift.
25 augustus 2023
Really nice rain coats
21 augustus 2023
For being a company I’ve never heard…An amazing job !!!
For being a company I’ve never heard of. I was very impressed with the quickness of the item shipped to speediness of the shipping itself and the product you carry is less expensive than others that are well known sites. Thank you I may I wish you the best and I hope to order from you again amazing job.
20 augustus 2023
Color is perfect
Color is perfect. Size is great meaning it will be great even with warmer clothes on, or bulkier than usual. It will be perfect for my trip to Ireland!
8 augustus 2023
Product better than expected
Product better than expected ,versatile . Fast shipping !!
10 augustus 2023
The raincoat was too big and I emailed…
The raincoat was too big and I emailed them but have not received a reply
5 augustus 2023
Antwoord van SaphiRose
Dear Linda,
We apologize for the inconvenience you've experienced with the oversized raincoat.
We want to assure you that we did respond to your email on the very same day you contacted us, which was August 9th. We kindly suggest checking your spam or junk folder as emails can occasionally get misclassified.
Additionally, we attempted to reach out to you via phone to address the matter more directly. Please keep an eye out for incoming calls, as we strive to address this matter promptly.
Once again, We apologize for any frustration this situation has caused and appreciate your patience as we work towards a resolution.
Superb product
28 juli 2023
Great jacket!
The website was very user friendly, and the deal I got on the jacket was great. Shipping was quick. When I tried it on I absolutely loved it. It fit perfectly and I am really thinking of buying another color.
30 juni 2023
Antwoord van SaphiRose
Dear Customer
We appreciate your feedback regarding the fit of the item you purchased. We apologize for any disappointment this may have caused.
We strive to ensure customer satisfaction, and we are committed to resolving any issues you may encounter with your purchase. In this regard, we would like to inform you that we offer a free exchange service. If the item does not fit as expected, we would be more than happy to assist you with exchanging it for a different size or style that better suits your preferences.
Please reach out to our customer support team, and they will guide you through the process of exchanging the item. We want to ensure that you have a positive experience with our products, and we are here to assist you every step of the way.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Material is good quality look forward…
Material is good quality look forward to using the suit on a September Canadian fishing trip
12 juni 2023
I have no way to contact you
I have no way to contact you. I need to return this item. Please reach out to me.
5 juni 2023
Antwoord van SaphiRose
Dear customer,
Thank you for reaching out to us regarding your return request. We apologize for any inconvenience you may have experienced in contacting us. Our customer service team has been notified of your concern and has reached out to you via email. Kindly check your email inbox, including the spam or junk folder, for any messages from norafe@summermae.com.
We sincerely apologize for any delay in addressing your issue and assure you that we are committed to resolving it promptly. If you have any further questions or require immediate assistance, please feel free to reply to the email from our customer service team.
Thank you for your understanding, and we appreciate your patience.
It was exactly what I wanted
It was exactly what I wanted. The rain jacket is easy to put back in the pouch. I got it for an Alasken land and cruise 🛳 trip.
5 juni 2023
Good experience
Item was as expected. I'm really small but the small was still a little too big. Received very quickly which was great. I rarely order clothing on line but was ratified with this purchase.
30 mei 2023
Great product
Great product, timely service! I would order from and recommend SaphiRose to friends.
16 mei 2023
I had to return items for a smaller…
I had to return items for a smaller size and I was updated on every step
30 maart 2023
I purchased my poncho to travel in…
I purchased my poncho to travel in Europe. I was delighted to receive not only a beautiful poncho but one that is extremely well made. I would highly recommend!
21 maart 2023
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