I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Toon meer
Bedrijf heeft geantwoord
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Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Toon meer
Bedrijf heeft geantwoord
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Toon meer
Bedrijf heeft geantwoord
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Contactgegevens
14726 RAMONA AVE NUM E9, 91710, CHINO, Verenigde Staten
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Uitstekend
177 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Quick and easy transaction with timely…
Quick and easy transaction with timely updates.
27 december 2022
Reliable, prompt and nice products
I was giving a gift request from someone on a short timeline. She wanted the polka-dot rain poncho. The site was easy to use and the item was received very promptly. I'm quite impressed as a new customer with this company.
20 december 2022
Excellent rain ponchos
Excellent rain ponchos, great price, and arrived EARLY despite choosing economy/no hurry shipping speed. Thank you!
24 november 2022
the order was filled fast and the rain…
the order was filled fast and the rain suit was exactly what I had anticipated
16 november 2022
I wasn't happy with the fit
Altough it came very quickly, I wasn't happy with the fit of the rain poncho. The return was simple.
20 november 2022
Ordered size 13.5 wide
Ordered size 13.5 wide. these were Bozo shoes long and narrow,there is an inch from my toe to end of shoe.they erased my first review and keep wanting another.It just ain't gonna get better.
19 oktober 2022
Antwoord van SaphiRose
Hello Lisa, good day! So sorry to hear that you didn't satisfied with our garden shoes size. We have sent an email to you to instruct you to initiate a return & exchange request. We suggest you can refer to the size chart on our product page to change it to a more suitable size. If you don't like the design of this shoe, we also provide a return service. And we never erased your review, Trustpilot is an independent and trustworthy platform, they resolutely put an end to such behavior. If you have other questions, just fell free to contact us. We sincerely apologize for all inconvenience.
Just what I was looking for
I was looking for a poncho to use for dog walking. Since I am short (5") many adult ponchos are too long for me, so I was looking for one about knee-length and the one I ordered from Saphirose was just the right size.
5 oktober 2022
I just bought my second poncho.
I just bought my second poncho.
I first bought one for myself And now one for my husband.
The ponchos are great for walking in the rain and staying dry.
They fit over a backpack.
16 oktober 2022
Yea it is pretty much as advertised
Yea it is pretty much as advertised. Packs up small and could be rad for a high alpine shelter for fast packing. Downside. It took about 6 weeks to get it by mail. But I did eventually!
11 oktober 2022
Antwoord van SaphiRose
Hi NORBERT, good day! Thank you for your feedback. Glad to know that you are satisfied with the rain poncho and so sorry to hear that you didn't satisfied with the shipping. Normally, our shipping time is 3-7 business days. I just check your order and found that it only took 5 days instead of 6 weeks to delivery the item to your address. We also support express shipping service, it only take 2-3 business days to delivery the item.
Made in China
I chose this website with the belief that the rain gear is made in the USA with a US address. Turns out that I received the jacket and it has a made in China tag. How totally disappointing.....the jacket is acceptable but you need to make it clear that your product is made in China.
15 september 2022
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