Based on the expected service level, I booked a half-board package. However, the hotel later provided a set menu, and children were restricted to only one main meal. The overall service level felt l... Toon meer
Bedrijf heeft geantwoord
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Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 t... Toon meer
Bedrijf heeft geantwoord
I had experience a bit of a difficulty booking a round trip transportation to/from airport. It wasn’t included in the main booking nor the website. I had to call customs care who was 100% unhelpful... Toon meer
Bedrijf heeft geantwoord
تجربة مميزة بكل معنى الكلمة. منذ اللحظة الأولى كان التعامل احترافيًا وواضحًا، مع حرص حقيقي على تقديم خدمة راقية تُشعرك بالثقة والاهتمام. سرعة الاستجابة، دقة التنفيذ، والالتزام بالتفاصيل تعكس مستوى عال... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
131 reviews
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Antwoord van Saudia Holidays
مرحباً
شكراً جزيلاً لتواصلكم معنا ومشاركتنا ملاحظاتكم.
نود إعلامكم أن عملية الحجز والخيارات المتوفرة لدينا مصممة لتكون مرنة وسهلة، وتعتمد الأسعار على التوفر الفعلي في الوقت الحالي.
نحن نعمل دائماً على تحسين خدماتنا لتوفير أفضل تجربة لكم، ويسعدنا دائماً خدمتكم.
مع خالص التحيات،
خدمة الزبناء
حاولت اعدل حجزي الذهاب بتقديمه للصباح…
حاولت اعدل حجزي الذهاب بتقديمه للصباح بالرد ع يالتذكر المفتوحة من قبلكم والتي كانت لتعديل حجز العودة نظرا لاغاء الرحلة بدون تجاوب من التذكرة ولازالت مفتوح، حاولت التواصل بالهاتف وتم الصعيد ولم تستطع الموظفة فتح تذكرة جديدة من جهتها ولا انا استطعت فتح تذكر من الموقع لوجود مشكلة بالموقع
18 augustus 2026
Antwoord van Saudia Holidays
مرحباً عبد الله،
نشكرك على مشاركة ملاحظاتك. بناءً على رسالتك، قام فريقنا بالتواصل معك لتوضيح شروط البيع المتعلقة برحلتك.
نعتذر عن الإزعاج الذي تسبب فيه هذا الموقف، ونتمنى أن تسير رحلتك في أفضل الظروف.
نتمنى لك يوماً سعيداً.
Antwoord van Saudia Holidays
Hello Fahad,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
الشراكة بينها وبين الخطوط السعودية…
الشراكة بينها وبين الخطوط السعودية يجعلها متميزة في السعر بالاضافة الى الثقة في العلامة التجارية عند عمل حجوزات الفنادق
21 augustus 2026
Antwoord van Saudia Holidays
مرحباً،
شكراً جزيلاً لتعليقكم الإيجابي وثقتكم الكبيرة بنا.
نحن فخورون بشراكتنا مع الخطوط السعودية، والتي تتيح لنا تقديم أسعار تنافسية ومميزة، إلى جانب تعزيز الثقة والاطمئنان في علامتنا التجارية عند حجز فنادقكم وعطلاتكم.
نسعى دائماً لتقديم أفضل تجربة لضمان راحتكم، ونتطلع لخدمتكم مرة أخرى قريباً.
مع خالص التحيات،
خدمة الزبناء
Competitive price
Competitive price. Excellent and knowledgeable customer service representative "Ms. Mounira". 24/7 Whatsapp support number is available as well. Overall assuring and trusted service and will update the review at the end of the trip.
18 augustus 2026
Antwoord van Saudia Holidays
Hello Abdulaziz,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
Competitive price
Competitive price. Excellent and knowledgeable customer service representative "Ms. Mounira". Not to mention the 24/7 Whatsapp number for support. Overall assuring and trusted service and will update the review at the end of the trip.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Saudia Holidays
Hallo AA,
es freut uns, dass Ihr Telefongespräch mit Ms Amerah Ihre Erwartungen voll erfüllt hat.
Bei Fragen stehen wir Ihnen jederzeit gerne zur Verfügung.
Wir wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen
Nabyl
We purchased a 3-nights plane+hotel…
We purchased a 3-nights plane+hotel package. On our day of travel (about 4 or 5 hours prior the depature), we received a message stating that our first leg flight was canceled. The airline suggested alternative flights, all on the next day, which is not feasible in our case. By this, our whole package has been effectively cancelled!
We tried to contact the airline and the travel agent without any success: either we talk to someone who direct us to another contact or nobody answers or a chatbot that closes the communication without any action or record of our dialog.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Saudia Holidays
Dear Mr. Rikli,
We are truly sorry for the situation you have experienced and understand how frustrating this must have been, especially so close to your departure.
Your satisfaction is our priority, and we take your feedback very seriously. We will get in touch with you directly to better understand what happened and review the situation with you.
Kind regards,
Arezki
الخدمة جداً غير مناسبه بسبب عدم إمكانية… الخدمة جداً غير مناسبه بسبب عدم إمكانية تعديل الحجز و هذا الشي غير منطقي
الخدمة جداً غير مناسبه بسبب عدم إمكانية تعديل الحجز و هذا الشي غير منطقي
17 augustus 2026
Antwoord van Saudia Holidays
Hello Saud,
It is with the utmost attention that we have taken note of your comment, and we thank you for taking the time to share your feedback.
We are truly sorry for this situation.
In order to review your request and provide you with a personalized response, we have sent you a message via your customer portal.
Looking forward to your reply, I remain at your disposal for any further information and wish you a wonderful day.
Best regards,
Tarah
I have problem with my details and I…
Where is my booking, I booked flight with hotel. I can not see the hotel
15 augustus 2026
Antwoord van Saudia Holidays
Hello Abdulrahman,
We have duly noted your comment. Please be assured that it has been immediately forwarded to the relevant department.
In order to discuss your request directly, we will be contacting you by phone.
Thank you again for your trust, and see you soon.
Best regards,
Tarah
Worst experience ever
Worst experience ever. Do not recommend.This service is extremely poor and nowhere near the high standards of Saudia Airlines. I still have not received my hotel confirmation, nor have I been able to contact the driver booked for my airport pickup.The customer service is highly unprofessional. They reached out to me from a French phone number, which looked like a scam call. Furthermore, I cannot even complete my booking details because there is zero integration between Saudia Airlines and Saudia Holidays.This entire experience has been a total disaster, and I will never use this service again. Your competitors are miles ahead of you. At this point, I am certain my upcoming trip will be completely unorganized because it was handled by your team.
7 augustus 2026
Antwoord van Saudia Holidays
Hello Amro,
We have duly noted your comment and thank you for taking the time to share your feedback.
Please be assured that it has been immediately forwarded to the relevant department.
In order to explain the situation to you in detail and discuss your case directly, we will be contacting you by phone.
Thank you again for your trust, and see you soon.
Best regards,
Tarah
Antwoord van Saudia Holidays
Dear Ibrahim,
Thank you for reaching out. Unfortunately, as mentioned during booking, reservations under this offer cannot be modified or canceled.
A member of our team will call you shortly regarding your request.
Regards
Léa
Be aware, you will be assigned random flight seats
My flight was on AGEAN air, and for the life of me i tried everything to prerselect the seat but with no succes.
5 augustus 2026
Antwoord van Saudia Holidays
Hello Zeyad,
Thank you for sharing your feedback. We are sorry to hear that you experienced issues pre-selecting your seats with Aegean Airlines.
While seat assignment policies depend directly on the airline's system, we understand how frustrating this can be. Please feel free to reach out to our support team with your booking reference so we can check your file and assist you directly.
Best regards,
Nabyl
Every thing is good
3 augustus 2026
Antwoord van Saudia Holidays
Hello Fahd,
Thank you for taking the time to share your feedback on our travel offers!
We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.
Have a wonderful day.
Sincerely,
Nabyl
I waited for 1 hr in the airport…
I waited for 1 hr in the airport because of miscommunication regarding car + boat reservations
22 juli 2026
Antwoord van Saudia Holidays
Dear Abdulaziz,
We are truly sorry for the delay and frustration you experienced at the airport. Clear communication regarding transfers is essential, and we are looking into what happened with our transport team to ensure our car and boat connection process is improved. Our customer service will contact you shortly.
Thank you for your feedback, and we hope to provide you with a much smoother trip in the future.
Best regards,
Léa
دفعة قيمة النقل الخاص من مطار شرم الشيخ…
دفعة قيمة النقل الخاص من مطار شرم الشيخ للفندق ذهاب وعودة
ولكن عند وصولي لم اجد السائق وانتظرته اكثر من ٤٠ دقيقه وبحثت عن اي لافته مكتوب عليها اسمي او عطلات السعودية ولم اجده
ارجعوا لي اموال النقل
0506088002
مشعل الشمري
17 juli 2026
Antwoord van Saudia Holidays
مرحباً مشعل الشمري،
نأسف بصدق لما حدث وللإزعاج الذي تسبب فيه ذلك أثناء نقلكم من مطار شرم الشيخ. هذا المستوى من الخدمة لا يعكس أبدًا معايير الجودة لدينا.
سنقوم بالتواصل معكم مباشرة في أقرب وقت ممكن لمتابعة الأمر والتعامل مع طلبكم.
مع خالص التحيات،
ليا
The reservation was made from the Saudi…
The reservation was made from the Saudi Holidays website, but the experience was disappointing, the first treatment and the last deal - God willing -, as their reservations are unclear, incorrect, and were vague in the pictures, and in the clarity of services for traveling customers.
26 juli 2026
Antwoord van Saudia Holidays
Hello Mubarak,
We are sorry to hear that your experience did not meet your expectations.
Your case is currently under review by our team. We have sent you an email regarding your request, and we kindly ask you to reply to it so that we can continue investigating your case and assist you further.
Thank you for your cooperation. We wish you a nice day.
Kind regards,
Monique
Thank you all
28 juli 2026
Antwoord van Saudia Holidays
Hello Nader,
Thank you for taking the time to post your review!
We are delighted that you were completely satisfied with your experience.
Have a wonderful day!
Sincerely,
Nabyl
تجربة اقل مايتم وصفها بالسيئة لايوجد…
تجربة اقل مايتم وصفها بالسيئة لايوجد هناك تجاوب في خدمات مابعد البيع
20 juli 2026
Antwoord van Saudia Holidays
مرحبًا عيسى،
نفهم تمامًا مدى استيائك ونعتذر منك بصدق عن ذلك. نود أن نؤكد لك أننا نقوم باللازم حاليًا، حيث يتواصل معك أحد مستشارينا لمتابعة الموقف، وتصحيح الأمر، وضمان سير رحلتك بأفضل شكل ممكن. نحن دائمًا في خدمتك.
مع خالص التحيات،
ليا
Antwoord van Saudia Holidays
Dear Abdullah,
Thank you so much for your feedback.
We are thrilled to hear that you had a very satisfying experience with us. We hope to welcome you again soon,
Regards
Léa
Contact center wasn’t supporting at all
17 juli 2026
Antwoord van Saudia Holidays
Dear Nawaf,
We are truly sorry to hear about your experience and how disappointed you feel regarding the support received from our contact center. This is certainly not the level of service we strive to provide.
Following your message, we reached out to you directly. Thank you very much for your time and your valuable feedback.
Thank you for your patience, and we apologize again for the inconvenience.
Best regards,
Léa
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