Saunabox Reviews 363

Their warranty department will find small technicalities in a contract to not repair/replace their product that breaks easily. I will say they responded quickly but not the type of company I would recommend doing business with.

Product has been great so far. Easy to set up. Decent quality considering the price of the unit. Only issue has been that I can't get temperature above 143 when I am inside it. (It preheats to over 160). Customer support has been very responsive and is trying to help solve the issue. Hopefully they can.

Issued solved. Put mat underneath sauna, instead of it being on cement floor. Sauna is now hovering around 150 when I'm in it.

Well it ended up taking a little longer than expected to receive my suana but I have to say customer service was there every step of the way. They answered all of my emails in such a professional and courteous manner. Found solutions for my problems, they were great. I finally got my suana pulse pro and I'm so glad I didn't accept the full refund offered for the delay because I absolutely love this thing.

My wife purchased the SaunaBox pulse for me for Christmas. The sauna is amazing - everything is as advertised. However, after about 3 weeks I had an issue with the remote not working, thus all of it not working. When you get your SaunaBox and use it every day you will understand the panic I felt when it didn't work.
Customer support was amazing. they responded very quickly and asked for video of what was going on. After a few different fix attempts we got it working - only missed one day of Sauna! The service matches the product - first class!

I wish I could give 0 stars. I bought the pulse sauna with infrared light therapy.
False advertising, customer service is absolutely AWFUL. I had to resort to 4 emails, commenting on their Instagram, TikTok, and sending them a message on Facebook to finally get a response from them.
If you plan to use a sauna in your garage double check if your outlets are GFCI protected. Your outlet may look like a standard outlet, but if it’s GFCI protected (like all garages likely will be if your electrical is up to code) then your sauna WILL NOT WORK.
The sauna power box comes with its own built in GFCI protection. If you plug in the sauna box (that’s GFCI protected already) into a GFCI protected circuit it will without a doubt, automatically trip the circuit.
I never got to use the thing, so I can’t speak on the longevity of the product, but building the thing was annoying. So many things are left out of the directions that we had to resort to YouTube videos made by customers who are also shitting on the directions and how they had to figure it out themselves.
Do NOT recommend this company by any means.

My tank stopped working, contacted customer service and provided the pictures and information they needed, honored a warranty that was narrowly expired and responded to all emails promptly. Great service, love my sauna, thanks again!!

Thank you so much Saunabox for the wonderful customer experience I received. They went above and beyond out of their way to make sure the product I purchased matched my needs but not only!!!! Thank You Saunabox. I am but WILL be a future customer for life!

We purchased a SAUNABOX SmartSteam XL unit from Amazon. Everything looked great, but we realized the tubing was missing. We reached out to SAUNABOX support from their website, and within a few hours they resolved the issue. Since they did not have the tubing, we received a full Sauna at no cost! I am so thankful for their great support.

Very happy with customer support! Seems to be the most affordable/efficient/hottest sauna out there right now. Lucky to get my hands on one as they are flying off the shelf! Might have to share it on my 2.2 million fb follower page even!

I purchased a sauna box pulse in December, 2025. Very easy to set up and was great for the first month. Basically used it 4 times a week with no issues, but last week the unit stopped heating. I kept getting an E3 error and when I contacted customer support they offered to replace the remove that is on back order. They didn’t have an estimated time, so I requested the unit to be replaced but was told that the unit itself is on back order also, but is still being sold online.

I’ve own my Saunabox for about 2 years now. Still works as well as the day I purchased it! I just recently ordered several new couplings and the red light wand. The customer service has been very persistent on answering any questions I had for them!

I purchased the Saunabox as a Christmas gift for my husband, and we’ve absolutely loved it ever since. We use it about every other day, and it has become one of our favorite ways to relax.

We’ve both noticed real benefits: our sleep has improved, muscle recovery after the gym feels much faster, and I’ve personally seen a noticeable improvement in my facial skin, especially reduced redness. It’s not just relaxing, it genuinely feels good for our bodies and the red light therapy just makes it all the better.

The unit itself is very easy to use and heats up quickly. Even at level 3 out of 5, it gets impressively hot, which makes each session feel effective without needing to max it out.

I also want to highlight their customer support, which was excellent. They were very responsive and helpful when I had a few questions about their Black Friday sales.

Overall, this has been a fantastic purchase and a great experience from start to finish. We’re so happy with it and would definitely recommend Saunabox to anyone considering an at-home sauna.

Falsely Advertised as "just plug into an outlet" They never tell you that you need a dedicated line. Customer service is terrible. I have been trying to get through for weeks and nothing. Horrible Horrible Horrible. I am now in the process of disputing this charge with my CC because you can not get through to this company.

This Sauna has never worked right. The power unit unpairs from the remote constantly, the LCD screen on the remote is so dim you need to cup it in your hands somehow to view the screen and the temp doesn't seem to work right either. The temp doesn't seem to ever reach what I set it to (between 120-130) They've sent new power unit and remote and the problems continue.

I ordered the Solara Full Spectrum Infrared Sauna from SaunaBox on November 30, 2025 for $3,049.49. The website stated it would ship by December 29, but it did not.

I contacted customer support multiple times (December 25 and December 29) via email and used their website chatbot. I received no human response and was told only that the delay was due to high demand and that tracking would be sent once it shipped.

On January 2, I received a shipping notification, but the tracking link already showed the sauna as “delivered,” despite the fact that I never received it. This is especially concerning since the unit weighs approximately 225 lbs and would normally require a scheduled delivery or direct contact from the carrier—neither of which occurred.

I attempted to resolve this by contacting both the shipping company and SaunaBox through every available channel: email, phone, voicemail, and chatbot. SaunaBox only sent automated responses promising follow-up within 24–72 hours, but no one ever responded. There is no way to reach a live representative.

Because the product was never delivered and the merchant was completely unresponsive, I contacted American Express. After reviewing the details, AMEX issued an immediate credit rather than placing the charge into dispute. From my understanding, this typically occurs only when a merchant shows a pattern of unresolved delivery or service issues.

This experience was extremely concerning for a high-dollar purchase.

Final warning: Based on my experience, I would strongly recommend proceeding with extreme caution before making a purchase from this company—especially for large, expensive items.

Great experience with the customer service when registering my product for the warranty.

Avoid at all cost.

I was told the sauna was in stock. That was a lie. They took my money and then didn’t ship for over a month. No updates. No urgency. Just excuses.

I told them clearly I would be out of the country and asked them not to ship. Naturally, they shipped anyway and left an expensive unit sitting on my porch for three weeks. Apparently “common sense” is an optional upgrade.

Trying to reach them was a joke. Emails ignored. Calls unanswered. When I finally reached a human, it was easily the rudest customer service I’ve dealt with in years. Zero accountability. Zero apology. Maximum attitude.

If you like being misled, ignored, and talked down to, SaunaBox is your company. If you value honesty and competence, avoid doing business with these people at all costs.

I purchased a SaunaBox for about $4,000 nearly two months ago. The unit was not installed correctly and has not been usable as delivered. I have requested support multiple times and asked to speak with someone, but I have not received a meaningful response. I have not been able to find a working phone number for customer service. At this point I am seeking a proper fix or refund and have consulted an attorney about next steps. Based on my experience so far, I cannot recommend this company. I am confirmed order #79671

I Absolutely LOVE how easy it is to use my SAUNABOX.Fire it up on level 7 for 10 minutes & then jump in.Also the rechargable SAUNA fan was a Great purchase as it really moves the HOT air around.My remote was broken when I opened up the BOX however customer service was GREAT & sent me a new remote.I would give 10 STARS if it were possible.

Had an issue with my sauna red light device. They responded promptly and sent out a new device immediately. Great customer service!