Saunabox Reviews 363

THIS REVIEW WILL BE UPDATED AS I NAVIGATE THROUGH THE RETURN PROCESS WITH THESAUNABOX CUSTOMER SERVICE TEAM

DEC.24 - I ordered the smart steam pro with redlight therapy sauna and plunge box pro on Dec.14 for $1109.00 CAD. On Dec.23rd I received a package from saunabox which I had to pay and extra $130.00 for upon delivery. What they sent me was a smart steam xl. With no redlight and no plunge box pro. There are a few things about this that I find frustrating. 1. I paid an extra $130.00 for an item I did not order and will most likely have to pay a fee to send it back. 2. Even if it was the right saunabox, they sent it without the plunge pro which I purchased as a package. This means that if the plunge box does come I will have to pay another $130.00 upon delivery. Why were they not shipped together? 3. Once I manage to get this resolved with customer service I will to pay another $130 when the actual item I purchased arrives and if they ship it without the plunge box like they did with this order I will have to pay another $130.00 once the plunge box is shipped. It is wonderful that they made a real effort to get my item to me before Christmas as advertised on their website. However, sending me the wrong item and half of my purchase really doesn't do me any good. I am truly hoping that the reviews I have been reading about saunabox customer service are false and they correct this error and provide proper compensation for the extra costs that have been and will be accrued due to their error.

DEC.24- not even an hour had passed since I wrote my original review and I received a call from the head of customer service. Not only did he apologize for the mailing error, he expedited a new shipment of my original order and offered me an extremely generous refund to expedite the customs fees I paid for the wrong order and the fees I will have to pay for the new one. And if that wasn't enough, he also offered me a discount on a chiller unit!!! This might be the best customer service I've ever had! My confirmations for the new shipment and refund have already been received. Just outstanding customer service and on Christmas Eve! A huge thank you to Nicolas Zapata. If all goes well my next purchase will most definitely be the solara and ice chiller!

Wow! The whole Sauna Box Solara purchase, delivery, set up and use were great. I use it almost everyday. I am so glad I bought it.

I have owned a sauna box since last year. As a disabled veteran that has had multiple surgeries. And going through rehab. The sauna box is a great tool in the rehab process! Plus during the winner it definitely helps especially on cold days. I needed a replacement chair in ordered fans for this customer. Service was great! Both orders showed up really quickly. I also recently had an issue with the steam container that sits in the sauna itself. When I emailed customer service to explain what was going on, they responded very quickly and sent out a replacement. The quality and durability of the sauna box is amazing! But what makes sauna box even better is the customer service if you ever have an issue. I am a customer for life with this company!!!

Their customer support team was unbelievably fast, thorough, and invaluable. They are a model for others to follow. I'm still kind of stunned by how responsive they were to all my questions. Nice support strategy and good hiring, SaunaBox!

Its a cheap made fabric tent with flimsy heating panels and red-light system that is at best dollar store quality. The site claims 160 degrees but I have not gotten that or even close, 120 is best so far. When customer care was contacted I have been ignored thus far. Their website only allows you one chance per order number to initiate a return. The choices for a return are open box with damage or open box no damage or open box missing parts. Once you pick one it says you are not eligible for a return. There is no starting over after either, once your order number is in thats it no more chances to pick a different option. From my research online all 3 options lead to not eligible statement. Iam now going to my credit card company for a fraud and misrepresentation.

Love the sauna, it has worked like a charm everytime I have used (almost). I have purchased and used a dry sauna from "The PodCompany" and it is not a product I would recommend. SaunaBox's steam sauna has been reliable, consistent, high performance, and easy to manage. I will most certainly be purchasing another one from SaunaBox if the need ever arises. Very pleased with this product and my purchase.

I will say, having worked with a few different customer service departments in this line of "wellness" products (cold plunges, saunas, etc.), getting your money back tends to be quite difficult. SaunaBox is reasonably priced given that context. Still waiting on close to a $800 refund from "The PodCompany" for their sauna. Definitely will never purchase from PodCompany again. SaunaBox, however, has my loyalty as a consumer/customer. Well done.

Amazing sauna,love the red light therapy.Gets very hot and is well worth the money.

I use my SaunaBox daily and have noticed more energy, betters sleep, lower stress and better overall feeling good.

Love my sauna! I was very impressed and happy with the quality of my sauna and how well it works. Sooo nice having in my own home. If you've been wanting your own sauna, you won't regret getting a Saunabox!

I already owned my Sauna box and bought it before the Red Light came out. For Black Friday, Sauna box offered a great deal on the Infra Red light. I am already a big fan of infra red and use it in another capacity so I was interested to see how it worked in the Sauna box. For my first session, I was not only impressed, I was blown away! The intensity of my sweat and my husband after my session, there was sweat puddled in the chair and on the floor. Drinking a 32oz Yeti of water in my 20 minute session was child's play. I SWEAT SO MUCH. I already loved my Sauna box but the infra red combo amped everything up! I love having something so easy to use, doesn't take up space and the results are quick and fast.

Bought the suana box last year for myself. Love it! Bought another for my son. Have had no problems. Which is always a good thing. My friend bought the dry suana recently and is very pleased. That’ll be my next purchase.

Great addition to the wellness plan!
From ordering, setup and frequent use over the last 4 months the Saunabox Pulse Pro has exceeded expectation and become a core element of my wellness and recovery process.
Quality construction & design for a portable unit, I am a complete fan!

Arrived fast and works good. Wish you could cut down the time it takes to heat up though

This product is a 10 out of Ten, it gets Very Hot, almost to hot in the summer time, I have it in my garage but u can use it most anywhere, I highly recommend it Mike Oxford MS

Received the Solara 2 weeks ago. Very easy set up and its compact size fits nicely in a spare bedroom. It’s so convenient and heats up quickly. No more expensive spa visits for me! Amazing product!

Customer service doesn't respond. When you request a return, their system is supposed to generate a return label automatically. Magically there's always an error when you try to generate the return label. You have to contact their customer service, which is only an email. You get an automated reply that they will respond to you within 24 to 48 hours, only they do not respond. The sauna tripped the breaker every time I tried to turn it on and I tried it in over 10 outlets in the home. go to Better Business Bureau and read the reviews. It's the exact same story.

Snagged a two person steam box sauna. This thing is a beast. No more stinky public saunas. I love that I can keep it open and ready to go or have it closed and in the garage. I was sweating like crazy!!

I’m so happy with my Sauna Box steam sauna.

It was easy to put together, and it heats up faster than I expected. Once it gets going, the steam feels great and I can actually feel my shoulders and back relaxing. I’ve been using it in the evenings and I’ve noticed I sleep better on the days I use it.

I also like that it doesn’t take up a ton of space and I can tuck it away when I’m not using it. Overall, it does exactly what I hoped it would and I’m glad I bought it.

Great sauna , doesn’t take too much space in house and heats up perfectly to get a good sweat

This product is amazing. Saves you thousands of dollars, lasts a long time and delivers results. These guys figured it out. Highly recommended. Support was on top of it each time and replied within minutes. Amazing!